Business Profile
Real Estate Services
Property SiteThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 51 total complaints in the last 3 years.
- 19 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/21/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sent a check for $123.00 on April 7th because my Mom just passed away at this address and I thought it HAD to pay this for her!Business Response
Date: 04/21/2025
thank you, we will issue a refund checkInitial Complaint
Date:03/03/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently got a person off my deed and i receive a letter from this company which looked like a bill. I was in the hospital and my poor mom opened it and she paid it with my card thinking it was for my new deed . They totally scammed us for$ 123 I am so upset people are out there doing this to innocent people . I want my refund i will be contacting my lawyer regarding the matter this is very misleading and unlawful .They make the letter look like a government bill for a deed and has all my info on it **** a deadline . My mom paid with my card thinking it was a bill owed . This is a total scam and they should be persecutedBusiness Response
Date: 03/03/2025
We went ahead and issued a refund which can take up to ************************************ their bank. we are not a scam our letter is very clear as to the nature of our services and states its not a bill, not a government agency and its a service fee for a property profile (1st line of the letter),Initial Complaint
Date:01/27/2025
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Your advertisement was designed to fool older people into paying for a service that they don't need. My mother was fooled into getting your Property Profile Report, believing it to be an official government bill. She paid $123.00 for it by check and the check cleared on 12-24-24 The report was addressed to ***** ******* M. Trust ******************************************I would like you to issue her a refund. I have durable power of attorney.I wrote to you on your site on 1-21-25 asking for a refund but have not heard back. You can reach me at *********** or ************ Thank you *** *****Business Response
Date: 01/27/2025
A check refund will be mailed within 72 business hours, so depending on the mail the refund should be received by the end of next week.Customer Answer
Date: 02/07/2025
Complaint: 22856243
I am rejecting this response because:
While you promised on 1-27-25 to mail a refund check within 3 days, it has now been 11 days and the check has not arrived. Please send the promised check to resolve this situation.
Sincerely,
*** *****Business Response
Date: 02/13/2025
This check refund was issued, the banks expected receipt of refund check #**** is on or around feb 6th, ( this is just an estimated time from our bank that issued the check)so the check was sent to the "**********" address that we have on file for this customer. if this customer does not receive their by by Monday please have them contact us, so we can reissue the check.Customer Answer
Date: 02/19/2025
Complaint: 22856243
I am rejecting this response because:You wrote "if this customer does not receive their by by Monday please have them contact us, so we can reissue the check." It has been another 10 days and we have not received a check from you. Please reissue the check and/or tell us how to contact you to ask you to do the same.
Sincerely,
*** *****Business Response
Date: 02/20/2025
thank you, I will forward this to our accounting **** and have them look into this to verify re issue the check,we will up date BBB with the new check information as appropiate.Business Response
Date: 02/20/2025
we received confirmation from the bank the check we sent to this customer was cashed, please see attached
Customer Answer
Date: 02/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.My mother received the requested refund check. Thank you.
Sincerely,
*** *****Initial Complaint
Date:01/13/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter from a company called Property Site saying I needed to pau them ****** by Jan 30th to receive a deed and information on my new home that would protect me. All the info they claim to hold is public and I have access to my deed. The letter is worded in a tricky way to stress people into thinking they need to pay for something that is free. People like this could really take advantage of people who don't understand public records + the power of the internet. They should be shut down.Business Response
Date: 01/13/2025
our solicitation letter is NOT for a deed its for a property profile which is approx a 40-page property report that we compile an research for a service fee, this is clearly stated on our solicitation letter. this consumer is grossly misunderstanding our notice.Initial Complaint
Date:01/05/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for a property report to only receive a report that is not mine and the previous owners, I paid for my report not the previous owners.Order date 11-28-2024 Price paid $123 Transaction ID ************Business Response
Date: 01/20/2025
We apologize that this customers report was not updated. This customer did not tell us there was an issue with the report, if they we would have been happy to update that for them and or refund immediately .We will go ahead and issue refund, it can take up to 72 business hours for their bank to process the refund.Initial Complaint
Date:01/05/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used this service one time to get information needed for my father's property at *********************************************** and I thought I was paying a one time fee for the information received but instead I'm being billed every month. I have only used service one time. There should not be a monthly payment.Business Response
Date: 01/06/2025
we cannot locate this customers order with the info provided we would need the property address or record id or the owner name and or mailing address where they received our letterInitial Complaint
Date:12/19/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We recently set up a trust which included our house. We received a new deed that changed the property owner to our trust name. A few weeks later we receive a bill from Property Site for $123. We assumed this was the cost of getting a new deed. We paid the amount and a few weeks later received another bill. This time I did further investigation into this issue and realized that this was not a bill from the county for a copy of our deed but instead a scam to say that they would perform a property assessment profile. This is absolutely unnecessary. Hoping you may be able to have this company reimburse us for the amount we paid them since we had no intention of doing a property profile.Business Response
Date: 12/20/2024
we would be happy to refund this customer money but the complaint does not have enough information for us to locate the order, we would need the trust name and or address.We are not a scam our letter clearly states its for a property profile, not a bill and that we are not a government agency, we are sorry for the misunderstanding.Customer Answer
Date: 01/06/2025
*************** asked for additional information. The trust name is *******************************, *********** *********, ************************************************************************. We paid on November 11, 2024 to Property Site $123.00.Customer Answer
Date: 01/06/2025
Complaint: 22709724
I am rejecting this response because: Southern Nevada asked for additional information. The trust name is *******************************, *********** *********, ************************************************************************. We paid on November 11, 2024 to Property Site $123.00.
Sincerely,
***** *********Business Response
Date: 01/06/2025
This customer a with a check on ******** #*** we will be sending a refund check to" ****************" address payable to *********** *********.Customer Answer
Date: 01/07/2025
I accept the refund being send by this company.Customer Answer
Date: 01/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I accept the refund being send by this company.
Sincerely,
***** *********Customer Answer
Date: 02/28/2025
The check was never received.Business Response
Date: 03/03/2025
this refund check was issued on 1.6.25,We will contact our bank and reissue if the check has not been cashed.Customer Answer
Date: 03/05/2025
Please have check reissued and send to *********** ********* **********************************************Customer Answer
Date: 03/05/2025
Complaint: 22709724
I am rejecting this response because: Please have check reissued and send to *********** ********* **********************************************
Sincerely,
***** *********Business Response
Date: 03/05/2025
we re issued the check, this is the info from the bank ( as follows)
Refund issued 03/03/2025
*********** *********
Your $123.00 payment from Property Site General Acct *8419 has been submitted.
the payment to *********** ********* *6659 for $123.00
Memo Refund ****** ConfirmationX5B6X-56SJB PAPER CHECK DELIVER on or around March 11(Estimated)Customer Answer
Date: 03/20/2025
Thank you for your assistance with this manner. It has been resolved and check was received.Initial Complaint
Date:10/18/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was billed by this company on Oct. 8th, 2024. I attempted to contact the buisness but keep getting an out of office hours or no customer service **** available. I have also sent an email to their support email given on their website. I want these charges to stop. According to many other homeowners posting on ******, this website is a scam.Business Response
Date: 10/18/2024
We do not send bills, We are NOT a scam, we offer services for a service fee, its optional (clearly stated on our notice), We issued a refund , it can take up to 72 Business for the bank to process the refund. We do not have occurring charges. this customer card was charged only once, the charge on 10.8.24 was delayed in posting and may have reflected in their account this week, but their card was charged only once. We do not retain any credit card info in our system. There will be no further contact as requested by this customerCustomer Answer
Date: 10/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22439852, and find that this resolution is satisfactory to me.
Sincerely,
Jeremy MueheInitial Complaint
Date:10/15/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fraudulent $125 invoice received from a company that claims to have filed a deed to my house on my behalf. The name is Property Site.Business Response
Date: 10/16/2024
We do not send invoices this customer is grossly mistaken, we offer a service for a "service fee," We compile and research an approximately 40 page property report called a" property profile" for the service fee, this is very clear on our letter. We do not file deeds, and we are definitely not fraudulentInitial Complaint
Date:10/02/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Not only is this "company" Property Site attempting to mislead with their official-looking "official deed notice," but they're not even good at it. The property they seek to "help" me with was sold many months ago. They actually list the *sale* date as the date I acquired the property. Not only are they apparently a scam, but they also deserve ridicule.Business Response
Date: 10/03/2024
would would be happy to implement this consumers request for no further contact but the address was not provided in the complaint. In response to this consumers complaint, we receive distributed info from the public record sometimes it is out dated or incorrect, the system as us is not infallible, and we apologize mistakes are made sometimes ..Customer Answer
Date: 10/03/2024
What a weak response from them, blaming "the system" and the records. A simple search of the property records for the county where the property resides would show current information and the correct (new) owner. They have no answer for the claim, made by many others apparently per your own website, that they are scamming people out of money. (Not me; I don't fall for nonsense like this.)
If you believe that their answer is good enough for BBB, I'll go back and accept it as if it matters. They will still be shady and incompetent but it won't affect me....Customer Answer
Date: 10/04/2024
I understand.
They should not have my address in the first place.
Giving an unreliable company that information now would only confirm to them that they have an active US mail address. They would be unlikely to honor the removal request. You (BBB), well-meaning, cannot enforce it. There is no agency that can enforce it.
I will instead choose to ignore them in the future and, sadly, their behavior will have to be someone else's problem.
But I do appreciate your communications here in making the attempt.Customer Answer
Date: 10/04/2024
Complaint: 22371695
I am rejecting this response because:What a weak response from them, blaming "the system" and the records. A simple search of the property records for the county where the property resides would show current information and the correct (new) owner. They have no answer for the claim, made by many others apparently per your own website, that they are scamming people out of money. (Not me; I don't fall for nonsense like this.)
If you believe that their answer is good enough for BBB, I'll go back and accept it as if it matters. They will still be shady and incompetent but it won't affect me....From the CONSUMER:Sent 10/4/2024 12:40:26 PMI understand.
They should not have my address in the first place.
Giving an unreliable company that information now would only confirm to them that they have an active US mail address. They would be unlikely to honor the removal request. You (BBB), well-meaning, cannot enforce it. There is no agency that can enforce it.
I will instead choose to ignore them in the future and, sadly, their behavior will have to be someone else's problem.
But I do appreciate your communications here in making the attempt.
Sincerely,
*** ******
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