Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Intentionally deceptive mailing intended to trick vulnerable consumers into paying $123 "service fee" for a property assessment profile, which is simply data harvested from free public sites.If you read the mailing it is fraud.

  Business Response

  Date: 09/24/2024

  We are not fraudulent, our service fee is for the compilation and research for an approximately 40- page property profile, if this consumer (or any consumer) wants to go through all the different **** in public record and research their own 40- page property profile they can, its a service for those who want and need the services as with any service.

  Customer Answer

  Date: 09/25/2024

   
  Complaint: 22320186
  
  I am rejecting this response because:

  The business owners know full well this is a scam, even if they say its legal.  I gave complained to the CA attorney general as well.  The owners will have bad karma and tragedy in their life because of this cheating lifestyle.

  Sincerely,
  
  ****** *******

  Business Response

  Date: 09/25/2024

  We consider this matter closed, we have answered this consumer complaint.

• Initial Complaint

  Date:09/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraud asking for money on a copy of a deed of a house I purchased.

  Business Response

  Date: 09/16/2024

  This consumer has 2 letters from 2 different company's, We are NOT property records and cannot respond to another company's letter. Our letter (property Site) clearly states that it is a "service fee" for a property profile(an approximately 40-page property report that we compile and research for the service fee) NOT A DEED. The $5 desired resolution is confusing as it is not relevant to our service fee or the solicitation letter we sent.

  Customer Answer

  Date: 09/16/2024

   
  Complaint: 22285805
  
  I am rejecting this response because:
  This is a scam you seen the letters they  want be to send them ****** and the other 100 something, so if you guys want to lie about your intent to confuse someone that's fine your getting nothing from me. Plus why would I use you to pay this absorbent amount of money for copy's . When I can go to get a copy of my deeds for free.
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/17/2024

  I'm not sure if this consumer read our response, our letter NOT to pay for a deed, it is is for a comprehensive approximately  40- page property report. (property profile, this is clearly stated on our notice) If this consumer doesn't want our or need our service then they should just disregard our notice.

  Customer Answer

  Date: 09/17/2024

  If the BBB choice is not to to anything about this scam , sham on them. I was just trying to help the next person that might get scammed. It's ok I'll go to ****** and tell everyone.

• Initial Complaint

  Date:09/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding "Property Site," a company that preys on individuals who have recently completed property title changes. The company sends deceptive solicitations under the guise of offering a "Property Assessment Profile" along with a "complimentary copy" of the ***** ***** which should have already been issued for free by the county.Details of the issue:Date of the transaction: The letter I received is dated September 2024, asking for a response by 09/20/2024.Amount requested: The business requested a service fee of $123.00 for a "Property Assessment Profile" report and a "complimentary copy" of the ***** ************* commitment: The company falsely claims that obtaining the ***** **** is part of their service, though this document is publicly available for free from the county.Nature of the dispute: The letter is a misleading solicitation disguised as an essential service. The business is attempting to charge for a document that property owners are already entitled to, without mentioning that these documents are available for free through the county. The solicitation looks very much like an official bill or a required service, but it is not.Resolution efforts: There has been no attempt from the business to resolve this issue. I did not pay the requested fee, but I feel this practice is predatory and targets property owners who may not be aware of their rights.Advertising: This solicitation arrived via postal mail, and the company uses deceptive language to suggest that payment is necessary to obtain the ***** **** and other publicly available information.The companys behavior is unethical, and I am seeking assistance in stopping this misleading and predatory practice. They are attempting to take advantage of homeowners by implying that a service is required when it is not.

  Business Response

  Date: 09/10/2024

  I would like to start off with this consumers comment in the desired resolution section of his complaint if the BBB would kindly explain that the BBB is business and solely a platform for communication between consumers and businesses, they cannot advise businesses, or enforce any type of mandates or laws, and they are not government agency.
  We are sorry this customer was upset by our notice. This customer comment that we send a letter under the Guise of offering a property profile, it is not a guise that is our service, it clearly states this service to obtain a property profile (an approximately 40 page property report that we compile and research for  a service fee).We do include a free deed with our property report and although this a free deed that we include in the property report this consumer is twisting the facts, which are that include a free deed with our service nothing more.
   Unfortunately, although the deed may be free in this consumers county, that is not the case for all counties, and not everyone may have the access to records that this consumer has. Still the facts remain its free.
  We do not claim or disguise our service as an essential service as claimed by this consumer the letter clearly states This is not a bill,this is a solicitation, and that we are not a government agency and services by nature are optional.
  If a consumer (or anyone) wants to go through all the different depts in public record and compile and research their own 40 page report,they can and wouldnt need our service( and as stated before not everyone has access or ability to access records that this consumer may have), its a matter of knowing the location of the info and what available  its all public record (as stated on the notice).
  The facts not twisted words and assumption are in black and white on our letter and need no further explanation. ...

• Initial Complaint

  Date:08/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an unsolicited offer to get a recorded deed. This is a complete scam to get money from unsuspecting homeowners. I never contacted or asked for any help from this scam. My real estate lawyer suggested filing this complaint to stop this scam.

  Business Response

  Date: 08/29/2024

  Our letter are NOT for a deed it clearly states that it is a service fee for property profile (an approximately 40 page property report we compile an research for the service fee). We are Not a scam, this
  consumer is confused regarding the nature of our service.This customer will not receive any further letters from us at the address provided

• Initial Complaint

  Date:08/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The letter from Property Site looks like a bill. I almost paid it. I can see the elderly paying the amount. It is deceiving and fraudulent to me.

  Business Response

  Date: 09/12/2024

  The letter we send clearly states this is not a bill, and you are in no obligation to pay us unless you would like our services. and services by nature are optional.

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is sending out solicitations for services which are intentionally created to look like a bill rather than an advertisement.In addition, the services they claim to be providing are not useful. This is a scam business which only exists due to people paying out of misunderstanding.The solicitation says "Please respond by [date]" to intentionally make it look as though this is a bill, when it is not. There is no explanation given for why they would need a response by a given date, leading to the logical conclusion that the only reason the date is listed is to give the fraudulent appearance that it is a bill to someone who doesn't examine the letter closely enough.

  Business Response

  Date: 08/20/2024

  Our letter is very clearly states that it not a bill, if this consumer doesn't not want or need our services (a 40-page property report that we compile an research for the service fee) then they should just disregard our notice, this does not mean that other consumers will not find our services valuable. It is a far fetched assumption by this consumer, that other consumers pay out of misunderstanding, we have 1000's of satisfied customers and our letter is very clear as to the nature of our services. A "please respond by" date" is self explanatory, and this consumers assumption that it is for fraudulent purposes is just that an "assumption". The" facts" regarding the response date is simply that are services are not available indefinitely as we compile the property reports for consumers with recent changes or purchases of property. it is not unusual  for a company to have a time sensitivity on their services. We are sorry this consumer was upset by our letter it doesn't mean we are fraudulent or a scam.

• Initial Complaint

  Date:07/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent company that is sending notices out to recent home buyers that are made to look like official government notices and mandatory bills. The company is selling you your own information that you already have. They make money by scaring people by putting private information on the form and then giving you a hard deadline to pay a fee. The company should be shut down and the owners should be penalized

  Business Response

  Date: 07/15/2024

  We are not fraudulent!, we do not sell information! we compile and research an approximately ***** page property report called a property profile for a service fee.This is very clear on our notice, If a consumer wants to research their own property and go through all the different departments in public record and compile their own 40- page report they can, and wouldn't need our services, its just a matter of knowing where its located and whats available.  The information is from public record( not personal or private as stated by this consumer) and as for this consumer or anyone being scared by a solicitation letter offering a service that is difficult to comprehend as our letter is very clear as to the nature of our service.We thank the BBB for their mediation in this matter, and we honor this consumer request to not receive any more mailings form us at the address provided.

  Business Response

  Date: 07/15/2024

  regarding this complaint this consumer did not provide an address and is request no further mailing from us we will require an address to honor that request

  Customer Answer

  Date: 07/15/2024

   
  Complaint: 21987075
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******************

  Customer Answer

  Date: 07/16/2024

  The company's response was that I didn't provide my address, so my complaint wasn't valid. I will not provide my address to them. Somehow, they already have ALL of my confidential personal information that isn't even available on typical property assessment websites. If you look up their reviews online **************** etc.), they are getting away with scamming thousands of people by sending notices in the mail made out to look like it is coming from our local government, telling them they owe money for a recorded deed transfer. They even make up a deadline on when the fake fee is due. It is nothing but a scam and people should be aware. Their "fee" is for public information that is available for free to anyone online.

  Thanks

  Business Response

  Date: 07/16/2024

  we d not scam anyone!!, we simply offer a service for a service fee. Our service fee is for the compilation a research for an approximately 40- page property report (WE DO NOT charge for  for information as stated by this consumer), this is clearly written on our notice.We are just trying to honor this consumer request for no contact, and to do that we need to be able to remove their information from our system,unfortunately without it we are unable to honor that request and we consider this matter closed.

  Customer Answer

  Date: 07/18/2024

   
  Complaint: 21987075
  
  I am rejecting this response because:

  What a dishonest way to offer a "service". Trick people into paying for a "service" that they don't need and already were provided at settlement. Whatever helps you sleep at night though. Just thought I'd help other consumers by letting them know that your fee with a deadline is made up and a scam.
  
  Sincerely,
  
  ******************

  Business Response

  Date: 07/23/2024

  We thank the BBB for their mediation in this matter and we consider this matter closed.

• Initial Complaint

  Date:07/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received several notices in the mail that seemed to be a "bill due" for a recent property deed that was changed to my name. It looked like an official NY State letter. On 7/6, I paid the bill online for a fee of 118 dollars under the impression that it was in reference to a recent bill associated with the transaction of my deed change for my property. As soon as I paid the fee, I realized it was not an official NY state transaction since the address that I saw charged was in ******. I would like a refund of my money, 118 dollars. My NYS property deed is able to be obtained free of charge, and the letter received was very deceiving . I would never have made such a purchase if I didn't think it was a fee associated with the deed change.

  Business Response

  Date: 07/09/2024

  Our letters are very clear that the service fee is for a property profile ( an approximately 40-page property report) NOT a Deed. We have issued a refund that can take up to 72 business hours for their bank to process.

  Customer Answer

  Date: 07/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/31/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is running a scam, harassing customers with letters worded as though they provide a useful service when they don't. They just want to rip consumers off. Furthermore, when you call to ask to be removed they are rude and insult you in what appears to be an intimidation effort

  Business Response

  Date: 05/31/2024

  all our calls are recorded and logged,  the representatives this consumer talked to provided appropriate responses to this caller. This consumer was asking us to remove her from our mailing list but refused to give the information to do so, after she had called back multiple times we get the info to remove her, so no further solicitation letters form us will be mailed to the address provided.

  Customer Answer

  Date: 06/04/2024

   
  Complaint: 21784115
  
  I am rejecting this response because:

  The Reason more than one call had to be made was because representatives hung up the moment the request was made. Would they be willing to provide the calls for review to refute this is the case? 

  
  Sincerely,
  
  

  
  

  Business Response

  Date: 06/05/2024

  We have responded to this consumers complaint, and removed the address provided from any future mailing as she requested, we consider this matter closed.

  Customer Answer

  Date: 06/05/2024

   
  Complaint: 21784115
  
  I am rejecting this response because:
  
  it doesnt address the basis of the complaint which is that no onl is this business a scam but when you call to confront them about it they just hang up on you. They claim to have removed the address, yet I received another mailer today. No response was provided regarding the record of the calls they claim to have recorded so in essence theyve repeated the line theyve been making and which is in itself a lie

  Sincerely,
  
  C

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property Site sent me a Property Profile Report with the cover or first page indicating "Enclosed is a copy of your requested property reports......" some 6 weeks after I closed on my new house. My closing date was 12/18/23 and I received the above mentioned report in mid February. Neither I nor my realtor requested this report. The bill for this report was for $118 and its wording was deceptive making me believe purchasing this report was necessary to process the deed with the appropriate local government agency for the purchased property at ***** **************************************************************. I've tried to reach Property Site at ************** on numerous occasions but they don't answer. I paid $118 by check #**** in mid February 2024. I have not received the deed they promised--which is a moot or irrelevant point since I received the deed on 12/19 from the Shaheen Law Firm *************) who handled the closing.

  Business Response

  Date: 03/27/2024

  This customers sent us a check to request our services, their order was completed on 2/23/24, we are sorry they misunderstood our letter, we do not send bills! our letter is very clear that it is a service fee for the compilation and research  for a property report which this customer received. We are sorry this customer had difficulty contacting us,  our phone representatives are available MON-Fri 7am-4pm PST, we also have a voicemail system, fax and email available 24 hours a day. Our letter is very clear as to the nature of our service fee, no where does it state or ******** is a requirement, in fact it states its not bill, that we are not a government agency, that is a service fee for a comprehensive property report with a list of the typical contents of the report and its uses. We have issued a refund check for the full amount which should be mailed out by the end of this week. We thank the BBB for their mediation in this matter.