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          Business Profile

          Residential Air Conditioning Contractors

          Precision Air

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Residential Air Conditioning Contractors.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/02/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Over 6 weeks ago our new (under warranty) ** unit went out for our house. As Precision Air was the Installer and one handling the warranty we called them out to find out the problem. It took them 4 days and as late as 11:30pm *************** in our household to diagnose the problem. It has now been 6 full weeks as of November 1st 2022 that they have not bothered to replace the outside broken unit that is under warranty. They are costing us huge energy bills due to needing dozens of portable and ceiling fans to be running constantly so our little ones dont die from heat. Everytime we call and express our anger at trying to get the ** fixed or replaced they ******** us around week after week saying the parts will be here tomorrow or the parts wont be here until next week. This isnt the first time we have had severe issues with this company especially predator calling about getting other unneeded services done. Now its to a point that if a higher power doesnt intervene and get them to honor the warranty of our ** unit I may have to put the effort into my hands and start loading up on firearms, which isnt an end result I want to be reduced to. We have gone on long enough being lied to and ****** over and it being now 6 weeks without ** in god **** vegas, we have had enough.

          • Initial Complaint

            09/07/2022

            Complaint Type:
            Order Issues
            Status:
            Answered
            I receive daily robo calls for their business. I here called Precision Air and told them that I no longer live in *********. They stated they would remove my number from their calling list, they have not.

            Business response

            10/11/2022

            Thank you for bringing this to our attention, We sincerely apologize for the inconvenience.  Here at Precision Air we are always working on improving the quality of service to our customers. We have found a solution and have added your number to our Do Not Call List and appreciate your understanding and patience.  

          • Initial Complaint

            08/31/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            This company has been robo dialing and spamming me for approximately 4 years now. I have called them, emailed them, and complained online about this practice. They always say it has been taking care of, yet the calls never stop. I am also on the do not call list and have NEVER had any business dealings with them !! They call me 3 to 5 times a week via robo call! This company should be shut down or fined immediately. Tons of other complaints can be found online as well.

            Business response

            10/05/2022

            Good morning,  
            Thank you for bringing this to our attention. We sincerely apologize for the inconvenience after your efforts to be removed from our call list. After further investigation we have found a solution to prevent this from happening again. Here at Precision Air, we are always striving for ways to improve our business practices and provide the best service to our customers here in the ********* Community. Thank you in advance for your patience and understanding.  

            Customer response

            10/05/2022

             
            Complaint: 18115409

            I am rejecting this response because:

            This is the same exact response they gave 1 year ago to me .. word for word.  Nothing has changed in that year

            Sincerely,

            *********************

            Business response

            10/20/2022

            Thank you for bringing this to our attention and we do understand your frustration.   We apologize and assure you that this issue has been resolved.  Here at Precision Air, we want to make things right for our customers and sharing this information is very helpful. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 18

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          6280 S Valley View Blvd STE 240

          Las Vegas, NV 89118-3889

          Get Directions
          Visit Website
          (702) 257-6363

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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