ComplaintsforTahiti Village Vacation Club

• Initial Complaint

  01/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have 2 timeshares with Tahiti Village. 1st one purchased 1/9/2009 $45,434.60 and is paid off. ********************** was the exchange at the time. At time of signing, many gifts/incentives were promised but not fulfilled. Owner reservations became more difficult due to resort open to non-owners. Maintenance fees were never mentioned but keep increasing. We paid anyways because we wanted to keep our credit scores Excellent.On 5/29/2016, we went to an owners update and were lied to again when they said they have a new program with RCI that would help us be able to put our "investment" in more use. We ended up purchasing a 2nd property ($7,599) without knowing that there is an additional maintenance fee PLUS additional fees for every reservation made with RCI, the new exchange. We all know we have been mislead but Tahiti will not honor our request for cancellation of contract. I have told every Tahiti representative that I want to cancel but the only option they offer is the impossible option of finding a buyer. Our financial struggles permit us the affordability to pay the exploited mortgage, maintenance fees and exchange fees. We are extremely distressed because they will not help us with a solution but threaten to foreclose, *** and report us to credit bureaus. We lose sleep, money, mental stability, health and life worrying about their threats. How can we pay when we don't have the funds? Why should we pay when we're unsatisfied with the service?They exploit us when we pay the rising maintenance fees every year, even though we're unable to reserve stays. Owners are not priority when making reservations. I have tried calling before as a paying customer and they've told me there are availability. This is negligence and unfulfillment on their part and we deserve to be released from the contract/agreement because they are not meeting their end of the agreement.

  Business response

  01/31/2023

  *****************'s response to Consumer Complaint attached.

  Thank you,

  Customer response

  01/31/2023

   
  Complaint: 18834070
  
  I am rejecting this response because:

  My complaint is filed against Tahiti Village Vacation Club The **** Company, LLC not ***************** who is responding on their behalf. If ***************** is not the correct party (as they stated), they should direct me to who I should discuss this matter with. In fact, my original complaint was not directed to *****************. This response has failed to direct me to the correct party. ***************** takes no responsibility for any fault because they are not the correct party to respond (as they clearly stated). Tahiti Village has failed to deliver, again.

  No where on the contract does it state that maintenance fees will increase. No where on the contract does it state there are additional fees for reservations. These are fraudulent activities on their part.

  Our request still stands that Tahiti Village Vacation Club The **** Company, LLC shall dissolve our agreement immediately for the following reasons: 
  
  Making fraudulent, false and misleading statements concerning the price of goods or services for sale. 
  
  Tahiti Village Vacation Club The **** Company, LLC is guilty of fraudulently altering any contract, written statement of charges or other documentation in connection with the sale real estate and/or services. 
  
  Failing to make delivery of services as stated. 
  
  Showing or demonstrating impractical services for which contract stated. 
  
  Knowingly making any other false representation in a transaction. 

  We are not satisfied and request to be released from the contract due to their fraudulent activities.
  
  Sincerely,
  
  May & *******************

  Business response

  02/01/2023

  Good Morning, please see attached response to Consumers Rebuttal

• Initial Complaint

  01/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This timeshare works nothing like they promised. None of the information they gave to us was accurate. They told us that it was the right time to buy because the ************** was being built and we would be able to rent our unit out and use it as income property which was a lie. They never mentioned to us that our unit wouldnt be available anytime we wanted to use it. This purchase has had a significant impact on our family because we are spending money monthly on something that we could have rented for way cheaper without paying monthly or paying yearly maintenance fees. ******************* did nothing but lie, pressure, and manipulate information to make it seem like this timeshare works in ways it doesnt and cant. We think we should be allowed to cancel because nothing they promised was true and we feel like it was false advertisement. After a year of paying they offered us a free trip to come back to see how we like using our time share and it turned out when we verbally expressed our displeasure and felt like we were lied to they completely dismissed it and when we told them what we were promised by our previous rep ********************* they said Sorry he lied to you, he was fired! That was a another lie because he actually passed away! They then proceeded to try and trap us again by pressuring us to upgrade our timeshare with them. They didnt acknowledge their lies or promises at all. Feeling trapped and helpless we continued making our payments feeling there was nothing we could do.

  Business response

  01/12/2023

  ***************** response to complaint # *********

• Initial Complaint

  01/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I took a vacation to *********, ****** in June 2022. I attended a timeshare seminar held at Tahiti Village. At the conclusion of the presentation a sales representative informed me that Tahiti Village is having a special offer to become a premium member when you buy the timeshare and if you dont like it, you can return the timeshare at anytime with no string attached. Upon my return from vacation, there was unforeseeable family matters that had to be dealt with. I contacted the sales representative **************** who help me with the timeshare transaction and informed him that I would like to return the timeshare like he said I could. He gave me contact information for someone he said could help me, but upon speaking with the person they informed me that there is no such thing as returning a timeshare at anytime. He also explained that they had already sent/sold my contract to the **** company and there is nothing he can do for me. I contacted the sales representative **************** and informed him that he had lied to me and misrepresented the information for the timeshare and I would not have gotten the timeshare if this information was relayed at the time of signing. **************** gave me the run around for 1 month and led me to believe that he could help me with the situation when he knew he couldnt. Misleading tactics and false representation from the sales representative has thus thrust me into hardship. I explained to him I was not even informed that there was a rescission period. **************** was more focused on getting me to sign the dotted line than relaying accurate information to me. Tahiti Village misrepresented and misled me when I attended the timeshare presentation.The contacted the **** company whom my contract was sold to and I explained the situation to their legal department about the false representation. I told them I was never made aware of a revision period. They basically told me everything was my fault and I would have no choice but to keep paying the timeshare costs forever.

  Business response

  01/12/2023

  ***************** response to BBB complaint ******** attached

• Initial Complaint

  12/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  December 3, 2022 ~9-9:30pm (local time)My spouse and I attempted to stay at the Tahiti Village Resort based on our November 11 reservation for $324.31. Upon arrival, we attempted to check in with Tahiti Village employee **************** present with manager and an additional coworker. He informed us that the hotel was "blacked out," that our reservation was for December 4th, 2022 and that to modify the reservation, we needed to call the ************************ **************." However, the ********************** was closed. I asked multiple times if another accommodation could be made: namely transferring to another hotel, a refund, credit, or adjusting our stay to a different date. However, ****** said there was nothing he could do and to contact the **********************. On Monday (today), I attempted to contact the ********************** during their regular hours at Tahiti Village to resolve the concern, since they would not answer on Saturday or Sunday (I tried). The phone said "Caller Busy" until finally, at about 2:30 pm local time on December 5th, I was able to get through to a representative. However, after speaking with them on the phone, they informed me that there was no check-in and that we were marked as a "No-show," and there was nothing she could do unless there was a note about the reservation.She did advise me to speak with the front desk again. Therefore, I spoke with *****, one of the current managers at the front desk. She also told me that she could do nothing because "***** was not available right now, and according to the escalation department, there wasn't anything to do."This is rather disappointing and highly unethical. The hotel should have a system in place to manage this type of situation. It was deceptive to refer to another department that was unavailable when said department says to refer back to the original front desk. A better system is needed. We did not stay at the hotel and therefore would like reimbursement or credit.

  Business response

  12/08/2022

  *****************'s response to BBB with regards to Complaint ********

  Customer response

  12/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your help in this regard and to the business for helping resolve the issue. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  11/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a timeshare with Tahiti Village back in 2008. My customer ID is *******. I havent ************************ in several years as this is not something that I am able to do any more. I reached out to and paid a large sum of money to a timeshare seller, but my timeshare never sold. I have tried to give the timeshare away, but no one wants to accept it. I contacted Tahiti Village on November 1, 2022, to inquire about a deed back, give back, or gift back program. Tahiti Village advised me that they did not have any of these programs. They informed me that I could sell it or give it away. I advised them that I tried both of those options, without success. I am not looking for any profit of this timeshare, I am willing to give it for free, as I can no longer afford the maintenance fees. My financial status has changed over the past years, and I am trying in good faith to do the right thing to prevent a foreclosure.

  Business response

  11/22/2022

  ***************** response attached

• Initial Complaint

  10/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid $12,000 or so for a Moorea unit with one week use on even years. I attempted to book a week and was told none were available. I spoke with Karyme. I explained I was an owner and paid $220 in annual maintenance fees and it seemed unbelievable when the website shows weeks as available for non owners. I can actually book a week as an owner for *****+ dollars. Eventually, I spoke to ********, a manager. I asked what could be done since the entire village was advertised as private ownership facility that focused on family units when I purchased in 2007 (before my tower was even built). She explained that inventory was separate and there were slots of retail only rooms. She could not help me other than offering me a week for $150 fee (which would be just as much as I would pay to exchange the unit with Interval). It would be like paying extra maintenance fees while non owners enjoy the new renovations. I asked if she could provide a reservation at a satellite strip resort instead because they have another facility. I mostly wanted to bank my week and walk away with a reservation number. I feel like there could be more to accommodate owners but also that my contract is misrepresented when the space is more of a hotel. Can BBB investigate the number of one week units available in a ************************************************************ an even year. Is there way to investigate how many owners have been denied what theyre contract promises? I dont think the numbers add up and a portion of owner blocks may be being misused for double profit at the expense of deeded owners. I will be writing to the board as well to share my thoughts but feel that a third party, consumer protection agency may be necessary as well. * all phone calls made today 10/21.

  Business response

  10/26/2022

  ***************** response to complaint attached

  Customer response

  10/26/2022

   
  Complaint: 18298164
  
  My original request also asked for more information on the number of Moorea units owned for even years and the number of units reserved for these owners against the number of units reserved for retail in an even year. I will also follow up with the board but would like more information related to this item.  Thank you.

  
  Sincerely,
  
  *****************************

  Business response

  11/04/2022

  ***************** response to Consumer's rebuttal attached

• Initial Complaint

  10/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello,We would like to request your services today. We reached out to our timeshare company, Tahiti Village, and did not receive an appropriate response to our complaint and request. We are requesting to end our contract due to misrepresentation. We would have never signed the paperwork to have this timeshare if we had known what all this entailed. Please help us to get the appropriate response.

  Business response

  10/17/2022

  Complaint response attached

  Customer response

  10/21/2022

   
  Complaint: 18183130
  
  I am rejecting this response: What is the company that we need to be speaking about this to? We need this information asap. 
  
  Sincerely,
  
  *********************

  Business response

  11/04/2022

  SM Response attached

  Customer response

  11/17/2022

   
  Complaint: 18183130
  
  I am rejecting this response because:

  
  Who do I need to take this up with? You are stating that your company has nothing to do with this timeshare, yet your company's name is on it. This seems very fishy to me. I need the contact information and name of the company you are stating needs to be held accountable for this timeshare. 
  Sincerely,
  
  
  
  *********************;

  Business response

  11/22/2022

  *****************'s response attached

• Initial Complaint

  10/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I own a timeshare with Tahiti Village and I've been trying to get out of it for some time now. I wrote them a letter and sent it certified, they received it on August 11, 2022. I just want out of this timeshare and I explained that in my letter but they are refusing to respond. Please help me get a response from them!

  Business response

  10/17/2022

  ***************** response and previous letter to owner attached

• Initial Complaint

  10/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been unable to get a refund or be treated fairly since 9/17. I am requesting the full refund that was offered to me by Manager ****** for all of the undue stress and mistreatment I endured when trying to stay at Tahiti Village. I refused to stay in this hotel the night of 9/17 due to mistreatment by management and inadequate services provided. We were unable to partake in any of your resort amenities and did not feel welcome. Our entire trip was ruined single handedly by this hotel's staff. **************** is blatantly lying and saying we stayed the entire night and until noon the next day. We left around 7pm the night we tried to stay and drove back to **********. Guest: September 17-18Refund amount $401.38Request 1st refund 9/17 - Lindah Manager with Tahiti Village offered "full refund" if we were "not satisfied".Request 2nd refund 9/18 - spoke to **** with ********** Management who said she would "push for the refund" Request 3rd refund 9/26 - spoke to ****** at Tahiti Village who said she would be looking at room logins and cameras to prove we didn't stay the night and get back to me next day (9/26). She never called me back. Request 4th 9/29 Emailed the resort per the instructions of the representative I spoke to and never got a reply.This hotel is lying and saying that we stayed the night. We left around 7pm on the 17th and had to drive home due to services not provided and unfair treatment by management. I have evidence with my bank that I was not in Nevada on the morning of the 18th when the hotel still says we were there until noon. Housekeeping staff would be able to inform management that the room had not been used and the bed not slept in. Not to mention there is camera footage of my leaving the room keys in the bowl on the front desk the night of the 17th at around 7:00 p.m.

  Business response

  10/20/2022

  ***************** Response to Consumer's Complaint October 20, 2022

  Customer response

  10/25/2022

   
  Complaint: 18188657
  
  I am rejecting this response because:

  Hello,
  
  I strongly reject the response made by *****************. This company is blatantly lying when referencing details of our attempted stay. I say attempted because we did not stay in this hotel and declined their services. We were offered a full refund by their Manager ******, which she later declined by lying that we had been in the room two hours. She disrespected me in front of other guests and staff openly at the front desk and humiliated me. She ignored me and walked away twice when I tried to checkout and when I tried to ask for my security deposit refund. I have never received an apology for the treatment I have received by ****** and other hotel staff. 
  
  It was physically impossible to have been in the second room we were given for two hours as the room we were given was one of the farthest on the property. It took a great deal of time to drive the car to the parking structure, walk through the parking structure, walk to the elevator, take the elevator and then walk all the way down the hall to the room. We checked the room out then took the long back to the car for our luggage. Upon entering the building and encountering a staff member we learned of the pool closure. We were told the lazy river closed at 6pm and the regular pool at 7pm. We took our luggage back to the car. Walked back to the room to check that we didnt leave anything (we had left one room key), I called my mom to tell her what were going through at Tahiti Village and that we would be driving home that night. We then walked back to the car and drove around to the front lobby to check out. This took time, but not two hours. All of our movements would be shown on CCTV, yet this hotel and ****************** refuse to check this information.
  
  And if a customer is unhappy and checks out leaving the room keys at the front desk and has told your staff on multiple occasions that they had to drive three and a half hours home extremely stressed and tired because your hotel failed to provide adequate service and their management staff argued with said customer making them feel unwelcome, you would think they would be upstanding and offer an apology and the full refund that was originally offered. The customer should not have to beg or relive their horrifying experience and ruined vacation over again and again. 
  
  I asked ******* (management) several days later (over the phone) to please look at camera footage and door key logins to prove we were not in that room for two hours and that we did not stay the night as they were claiming. She said she would get back to me next day but never contacted me back.
  
  We checked out for several reasons. The mistreatment we dealt with from ****** and her complete lack of sympathy to the fact we had been waiting all day and well past check in for a room. That the first room we were given had not been cleaned. There were wadded up bath towels on the kitchen counter and bed linen on the sofa. ****************** is now lying about this saying housekeeping staff said the room was clean. There was no housekeeping staff on duty that we saw and no one would have gone in to check that that first room we had been given was dirty. No one cared about anything we were saying the night we were there. ****************** failed to mention that the lazy river (which was the reason we stayed) closed at 6pm. We requested to checkout before 7pm. We were not going to pay $400 for a bed to sleep in. I made it clear to ****** that $75 and the late noon check out did not justify the stress I had been dealing with all day because no room was available and their phone systems had been down so I could not get in touch with the hotel all day to see if a room was ever ready. I had a fight with my boyfriend directly related to this hotel failing to provide us a room or have any form of communication with us all day. ***************** was not there and did not know why I was crying. I was crying because this hotel failed us epically. Our first trip to ***** was ruined. There wasnt another available room in the city we could afford and I was dealing with a manager that was utterly rude and heartless. Also I was hot, tired, and extremely stressed waiting for a room all day and knew I was probably going to have to drive back to ********** that night in that weakened state.
  
  Below you will find my account of the events that transpired on September 17. I had emailed Tahiti Village this account and never received a response. This was also what I originally wanted to send as my statement but the BBB limits the consumers initial complaint to only a few hundred characters.  
  
  I advise ****************** and ***************** to read my words in their entirety and to find empathy for our ordeal. I ask that they please apologize and let this matter go in a dignified, professional manner.
  
  Thank you.
  *************************
  ________________________________________________________________
  
  I am reaching out because I have been unable to get a refund or be treated fairly since 9/17. I am requesting the full refund that was offered to me by ****** for all of the undue stress and mistreatment I endured when trying to stay at Tahiti Village. I refused to stay in your hotel the night of 9/17 due to mistreatment by management and inadequate services provided. We were unable to partake in any of your resort amenities and did not feel welcome or taken care of at all. Our entire trip was ruined single handedly by your hotel staff. **************** is blatantly lying and saying we stayed the entire night and until noon the next day. I ask that you please read the following statement and look into the matter with an unbiased approach.
  
  Tahiti Village,*********, **
  Guest: *************************
  September 17-18
  Expedia Confirmation # *********
  Itinerary # **************
  
  Refund amount $401.38
  
  Request 1st refund 9/17 - Lindah Manager with Tahiti Village offered "full refund" if we were "not satisfied".
  Request 2nd refund 9/18 - spoke to **** with ********** Management who said she would "push for the refund" 
  Request 3rd refund 9/26 - spoke to ****** at Tahiti Village who said she would be looking at room logins and cameras to prove we didn't stay the night and get back to me next day (9/26). She never called me back. 
  Request 4th 9/29 Emailed the resort per the instructions of the representative I spoke to and never got a reply.
  
  First out of the *******************,first trip to the ***************, only vacation of the year and first major trip with my boyfriend completely and totally ruined by Tahiti Village.We were extremely disrespected by its management and humiliated in front of staff members and guests. I am requesting a full refund now for the fourth time. 
  
  This hotel is lying and saying that we stayed the night. We left around 7pm on the 17th and had to drive home due to services not provided and unfair treatment by management. I have evidence with my bank that I was not in ****** on the morning of the 18th when the hotel still says we were there until noon. Housekeeping staff would be able to inform management that the room had not been used and the bed not slept in. Not to mention there is camera footage of my leaving the room keys in the bowl on the front desk the night of the 17th at around 7:00 p.m.
  
  It is not professional, humanly decent or morally acceptable to take someone's money when you have provided them no service. And when a full refund has been promised you do not go back on your word. I have received no apology for how I was treated. There is zero empathy and no sympathy for the stress I endured on this trip. 
  
  Tried to check in at this hotel at around 11:00 a.m. on September 17th. No room was ready. We received no room keys and were told we'd be getting a text message. Tried several times to call the hotel between the hours of 11:00 a.m. and 2:00 p.m. and only got a busy signal. Went in person again at 2:00 p.m. to see if a room was ready and let the front desk know that we still had not received a text message. We were told a room was being cleaned for us but it was not ready yet. 
  
  Visited the Strip and again tried several times to call the hotel to see if the room was ready, again a busy signal. Entered the hotel at around 4:30 and finally learned that their phone systems had been down, since the day prior, and that we never would have received a text message due to this and that is why I could not get through on the phone. No one at the front desk informed us of this news. 
  
  This was my first time speaking to ******. I let her know of my frustrations and how hot and tired we were and how we had been waiting all day for a room to be available and how no one communicated to us that their lifeline of communication, their phone system, was down. She was completely unfazed by this and offered no apology. She did offer a $40 credit which was the resort fee and a late noon check out. I did not think that that was a fair offer compared to what we had been going through. She gave us a room that upon entry was filthy. There was dirty wadded up bath towels on the kitchen counter and bed linen on the couch. We did not enter the room any further. I went right back to ****** and told her that she had given us a dirty room and how appalled I was.To wait all day for a room only to be given a dirty one. Also, the lobby had been in pandemonium all day with long check-in lines and frustrated guests. I spoke to a woman from Michigan who, after her exhausting 4 hour flight, had been given a room with a party going on inside. 
  
  We were only going to be there one night, less than 24 hours,and just wanted to get settled and enjoy what was left of our evening. At this point I was in tears and just wanting to leave and find another place to stay,however the entire city was booked due to the busy weekend. That's why I had booked this Tahiti Village stay a month in advance and was paying premium of $400.
  
  The second room ****** offered us was so far away on the property and I mentioned as much. I said that we were hot and tired and that was a very long walk and was there anything closer. She said no, that was the only room they had. I expressed to her that I really did not want to stay there and that I just was incredibly fed up. I was even on the phone in front of ****** trying to get a room with the hotel we stayed at the night before, but they were all booked up. She could see how much I wanted to leave. At that point she offered a full refund if I wasn't satisfied. I told her of the situation we were in and said I would try the next room she gave us. 
  
  We drove to the parking structure in back and we walked the long hallways to the room. We checked out the room which seemed okay. Then we went back to the car for our luggage. We had just entered the building at the back entrance and crossed paths with an employee who we asked about pool hours. Everything you read online says that the pool closes at 10:00 p.m. and we were just checking to make sure this was true. He informed us that no the pool was closing early at 7:00 p.m. and the lazy river at 6:00 p.m. it was 2 minutes to 6:00 p.m. At that point I lost it. The only thing keeping us at that hotel was the possibility of enjoying the pool. That was the whole reason we chose that hotel was for the relaxation of the pool. 
  
  We put our luggage back in the car and checked the room one more time to make sure we didn't leave any small thing behind, and drove around to the front entrance and I went to the front desk. I told the front desk staff that I did not want to stay there and would be leaving. They instructed me to leave my room keys in the bowl on the front desk, which I did. I asked for ******. ****** came out and she was visibly upset and annoyed. I I told her the pool was closed and we would be leaving because I was not going to spend $400 to sleep in a bed and that I would not be able to partake in any of their amenities. She said that we had been notified upon check-in that the pool hours were shortened - this is a lie. She said that we were in the second room she gave us for 2 hours - this is also a lie and utterly impossible based on timing. I told her that I would be taking her up on her full refund offer. She said no and walked away from me and ignored me in front of staff and guests standing at the front desk I was appalled and humiliated that a manager would disrespect a guest so openly.
  
  I went back out and sat in the car trying to figure out what to do. Our only option was to drive home that night, the 3-hour drive back to ******** **********.Which ended up being a very hard, long, dark drive when I was so exhausted and upset. 
  
  I then remembered my $100 security deposit I went back to the front desk to get it refunded. I spoke to an Asian gentleman with ******* who spent about 5 minutes typing out on the computer and then printed my paperwork.He then said he would need authorization from Lindah. ****** came back out of her office, grabbed the paper from him, folded it in half, held it over her head, and in walking away from me said, that she was "done with this situation" and was denying my request. I was just shocked that a manager would steal money from a guest like that and then so blatantly ignore them and walk away from them in such a disgusting manner. She knew what we had been put through and how she had provided nothing for us did nothing to be hospitable or welcoming or friendly. She went back on her word of a refund. in my job I would be fired if I ever treated a customer like she treated me. 
  
  The next day I called ********** Management and spoke to **** who thankfully understood the situation and said that she would be "speaking with ******" and "pushing for a refund". I also had been in contact with Expedia trying to get a refund. Expedia had been unable to get a hold of the hotel due to the hotel's phone system being down. I waited patiently for the five business days that Expedia asked me to wait for.I then called ********** Management again on 9/26 and spoke with reservations at Tahiti Village. I was told that I would only be receiving a $75 credit. I was transferred over to ****** with Tahiti Village management. She gave no apology when I gave my account and sided with ***********She said that I was denied a refund and that I had stayed the entire night in the hotel. I told her that that was a lie and that she could check the security cameras and door logins for proof that we did not stay there and that our keys were left on the front desk as instructed at around 7:00 p.m. I had gone into the lobby specifically to ask for my security deposit back because we were leaving.Again proof that we did not stay. She said that she would check the camera footage and get back to me the next day. I never heard back from her. 
  
  Reservations gave me the email for the department that takes a closer look at refunds. I emailed them on 9/29 and never received a response.

  Sincerely,
  *************************

  Business response

  10/26/2022

  ***************** response attached

• Initial Complaint

  05/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  In XXXX-XXXX I bought 2 Tahiti Village Vacation Time Shares which at the time was an amazing place to stay and maybe still is I haven't been there for awhile. When I bought these that was the way I liked to vacation however times change and it's not something I can do anymore. So I asked to cancel my membership and they refuse even though I can't use them I still have to pay maintenance fees. I have 2 options I can sell them or give them away. Well I've tried both and no one wants them even for free and selling them is just another scam by Timeshare sellers as they don't resell. I paid over $3000 USD to list my properties on Sell my Timeshare now and another one which has become completely unavailable to my calls. So this is just a heads up to anyone thinking about buying a timeshare once you buy you cant get out !!! The fees will just keep coming and interest and late fees will just add up and there is no way out that I have found. Be sure you want it for life because in the fine print thats what your buying a lifetime of vacations and that may work for some but it doesn't work for me anymore due to financial changes over the past years. Currently my listing on sellmytimesharenow.com is in with over 650 other Tahiti Village timeshares Yes!!! 650 Listings from $1 to $55,000 and I don't see mine ever moving off the board as SOLD. So make sure you ask the questions and due your due diligence before signing in the heat of the moment sale. What will seem really cool in the moment *** not always work if life changes unexpectedly and there's no help that I can find to save yourself from foreclosure. There are a lot of scammers that will take your money but thats all they will do.........Beware and be careful!!!!! My 2 timeshares are still available if anyone wants to take them over I will gladly give them away.

  Business response

  08/20/2022

  Business Response /* (1000, 8, 2022/06/01) */ Soleil Management's response sent via email 5/31/2022 Consumer Response /* (2000, 10, 2022/06/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) They have said we have been released from our obligation and I'm good with that

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