ComplaintsforThe Good Feet Store

• Initial Complaint

  04/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased orthothodic inserts for plantar fasciitis and tendinitis. Good feet store claimed relief from foot pain. They made it clear Thier reduction was no refundable. Their claims for foot pain relief are clear in Their commercials and online. My foot pain is worse since using their product. I want my money back.

  Business response

  04/19/2023

  Contacted guest and they agreed to visit the store again this week for a refit. 

• Initial Complaint

  06/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 5/4/22 I bought 4 sets of orthopedics from Good Feet after they claimed it would fix my foot pain and possibly help my right shoulder issues. The sales lady explained how their 3 step process works and afterwards I was given a price breakdown for each tier. I definitely felt "pressured" to choose one of the higher prices tiers because the lowest tier did not include an extra pair of inserts, which the sales lady highly recommended. My foot pain was pretty severe at the time of purchase so I was convinced that spending all that money might be worth it for the pain relief . Upon returning home, wearing their maintain inserts, I started to experience some severe shoulder pain/discomfort that was not present with the inserts taken out. I have had trouble with my shoulders for the past 2 years now, I deal with chronic pain and discomfort all day. While the orthotics do provide a little pain relief, they only increase my shoulder pain/discomfort which I've been working with several doctors to address. I also have a hard time finding shoes for myself and I usually only wear one pair. So I am finding it hard to fathom even using the extra pair of inserts that I was recommended to purchase because I only have 1 pair of shoes. Lastly, the "relaxer" inserts that are the 3rd step of their process requires you wear them at night or in the morning, I don't wear shoes/slippers/sandals in my house at night due to multiple factors so I can't even get any use out of them which basically ruins their "3 step process" that I am supposed to follow in order to keep my feet aligned/reduce pain. To summarize, I am not satisfied with my purchase. I cannot follow their 3 step process due to not being able to wear the relaxer which defeats the purpose of said process. And I am also experiencing added shoulder pain which are caused by the inserts. I was told there were no refunds, but I am not getting any benefits from their products. I paid $2000 in total and I would like a refund.

  Business response

  08/30/2022

  Business Response /* (1000, 5, 2022/06/21) */ Our records indicate your original purchase was 6/4. two weeks ago. During your fitting we issued you a 30 day break in schedule that walks you through the adjustment period of getting used to your supports. When the foot is in a new position, the knees, hips, back, etc also realign. During this transition it is not uncommon to experience transition soreness depending the extent of correction. We offer FREE adjustments during this period since a minor adjustment can make a huge impact in comfort. The best way to address your issues is to visit us again at your convenience so we can learn more about your experience and work through all options available. Your comments above indicate you have chose a different break in schedule for yourself than what we outline. We recommend against that as it may interfere with results. Please visit us as soon as possible so we can assist in getting you taken care of. Consumer Response /* (3000, 7, 2022/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) That is correct, there was a typo on my initial dispute and the purchase date was 6/4 not 5/4. The soreness I was experiencing wearing the maintainer/strengthener was severe enough for me to stop wearing them the very next day 6/5. I've tried a couple of times since then to wear them but I am unable to do so due to the discomfort. At that point I went to see my Podiatrist, who recommended I stop wearing the inserts because my body is not reacting to them well at all. He suggested I make some alterations to the prescribed orthotics he already gave me to add some support for my right foot metatarsal at my big toe which has helped tremendously with my foot pain. This is just one part of the problem though, the second issue is the fact that I can't utilize you're companies 3-step system (specifically the 3rd step - the relaxer), which as you mentioned "we recommend against that as it may interfere with results". I agree that not wearing the relaxer will ruin the results, which is why it is an issue. The reasons I can't/don't wear the relaxers is due to the fact that I don't usually wear footwear inside my house and that part wasn't explained as well the day I made the purchase. I have purchased orthotic sandals and tried to use them with those but they do not stay in place, the inserts tend to just fall out even with the Velcro dots that were included. The relaxers are also smaller and offer less support than the other 2 inserts (strengthener/maintainer) which leads the edges of the relaxer insert to cut into my heels when pressure is applied. In summary, the insert adjustment period I think was and still is, too much for my body to handle, even if the maintainers offer some temporary relief. This was basically confirmed by both what I was feeling and what my doctor advised. And, I can't properly utilize the relaxer insert which we both know has an effect on the end result. Even if I came into the store for a minor adjustment I don't believe it will be enough to solve the current issues I have with the product as a whole. I am not doubting the 3-step process works, it just doesn't work for me with my current medical issues at this point in time. I have 3 pairs of inserts (strengthener / maintainer / relaxer) that show no sign of wear/use, and 1 pairs of inserts (maintainer) that have been worn for a couple of days that show a little wear. I would be satisfied if I can at least return and get a refund for the unused inserts that I have (if you hopefully approve). I will keep the pair of worn inserts and you can deduct cost of the single pair of maintainer inserts from the total refund amount. Since I am no longer experiencing pain in my feet thanks to the help and advice from my podiatrist, I unfortunately no longer have any use for the products that I purchased from The Good Feet Store. If you have another solution in mind let me know, but I believe the one mentioned above will satisfy both sides.

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