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Business Profile

RV Dealers

Blue Dog RV of Nevada, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an **, a used 2017 Momentum 397th, from Blue Compas ** (formally Blue Dog **) back at the end of December for 2023. I could not pick up the ** at the time because I was stationed in ** on ******* active duty orders so the purchase was done over the phone and online. Because I was stationed in HI the dealership had me pay taxes to the state of HI and sent all the title info to HI. While all this was going on I was discharged from the Navy and moved to **. After picking up my ** (they delivered it 3 months later then I was originally told, separate issue then my current one and has been resolved) I did not receive any of the required paperwork to register my **. I called the HI DMV to get the paperwork transferred over, but the HI DMV told me that they sent back all my paperwork to the ** dealership. That was back in June of 2024. I called the dealership, and they said they didn't receive any paperwork from the HI DMV. After several week of phone calls and emails the ** dealership stated they would start the title paperwork over again for *** I have called the dealership every week since June of 2024 to get this resolved. They tell me several different issue as to why they are delayed. My second temp tag from the ** DMV just expired 8NOV24 and the ** DMV will not issue me a third temp tag until I receive a letter from the dealerships stating why the paperwork is being held up. I have called the dealership every other day and sometimes every day for the last three weeks and sent emails with no reply from the dealership. I currently cannot travel with my ** until this is resolved because I don't have temporary registration. I need the dealership to either send me a letter for the ** DMV or I need them to finish the paperwork to register the vehicle in ** to get this resolved. The financing company, ***************, has been working alongside me to get this resolved but they have had even worse luck getting ahold of the dealership.

  • Initial Complaint

    Date:11/12/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Continuation from the first complaint I had purchased a rv from bluedog rv in ********* while on vacation. Presented them with my washington address and state Id which was listed on the paperwork. They than informed me that I had to have have a navada address for them to release it to me which made no sense. So i left and went to mail box exsedra and paid for a ******. went back to the company presented them with the paperwork showing the po box. They finished the paperwork told me congradulations on the new rv and i would Receive my paperwork in the mail. 6 months later i contacted them from home ( ****************) was informed that they mailed the title to the ** BOX in ****** asked why when i live in **********. Now i have to pay for a duplic title and taxes in ********** Because of the negligence of the ***************** There was no reason for Nevada address. From what I was told which If they did the paperwork right. I would not be here today with this problem. I presented them with the correct documents And paid in full once.They should have to pay for this mistake, not me. As of now the title still remains in nevada along with the rv. I just want to correct documents. I paid for so I can take it home in ********** Where I reside not nevada.

  • Initial Complaint

    Date:02/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a used RV from Blue Dog RV in ********* in April of 2023. Was told they would mail registration paperwork to *** AZ with in the month. I didn't hear anything from **** so at the end of May I went to the *** and tried to register it and was told they had not received anything. Called **** and they advised there was a hold up with receiving the title. This scenario has continued till current day. We have called multiple times and talked to many different employees about this issue and they keep saying they're working on it. I have a bill of sale that I have to carry when I tow because my trailer has no plates and I'm unable to register it in my state. I want them to send the necessary paperwork to *** as so I can register it. Also because of this delay I haven't been able to refinance to my CU and I keep paying a higher interest rate.

  • Initial Complaint

    Date:12/04/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    See explanation below---right to cancel contract within **** days--they were notified but refusing to honor after promising they would if my daughter changed her mine----canceled 10/29/23 verbal---12/30/23 Written Cancelation

  • Initial Complaint

    Date:04/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Engine: **** F53 Make: **** (** builder)Model: ACE **** VIN: ***************** This motorhome was built by **** on a **** F53 Chassis. I recently found out from **** that the Effective Date of the Warranty in their data base shows May 2020, (which is the build date of the **** chassis). **** purchased the **** chassis to build the ** or motorhome. I purchased the **** ** from ********************** in November 21, 2020.When I purchased the **** motorhome from **********************, the selling dealer (Blue Dog **) was supposed to send a DELAYED WARRANTY FORM to both **** and ****, to report the **** DATE. In my case, BLUE DOG ** was supposed to report 11/21/2020 as the ACTUAL Start Date of the Warranty. Blue Dog ** never reported nor sent the Delayed Warranty Form to ****, as **** shows Warranty Start Date of May 2020. This resulted in me (purchaser/owner) losing 6 month worth of Warranty Coverage with ****. I have tried several times to call and email ******************************* ******************* Manager). I left him a voice mail and emailed him on 04/07/2023. I left him a voice mail and re-sent my email 04/12/2023. Neither one of my voicemail or email was responded to by ********************. I was able to speak with ************************* (Sales Manager) about this matter. She said she will try to get in touch with ****. I have not heard back from her regarding any resolution. BLUE DOG ** need to send the DELAYED WARRANTY FORM to **** Motor Corporate and make sure that the Correct Effective Date of Warranty is reflected in *********** base.

    Business Response

    Date: 05/03/2023

    We apologize for the customer's frustrations. We have already contacted the customer & addressed their concerns within 5 days of their complaint. 

  • Initial Complaint

    Date:03/06/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/22/22 purchased out of state a brand new 2022 shadow cruiser 239rbs travel trailer from Blue Dog rv in Las Vegas **.. the finance mngr ************************* said my trailer would be perfect upon delivery 10/29/22. The dealer must complete a thorough walk thru of the trailer inside & out making sure its in perfect condition upon delivery, also contractual agreement w/vendor. What was delivered to me was a damaged/dirty/defective/broken/non working items travel trailer. I demanded my money to the ** ***********************, or an exchange, he failed to do either. They had 30 days to fix my trailer, & instead I was blown off & ignored. I contacted the bank & explained my ********** ****** were of no help @ all, they said contact the dealership. ************************* also stated he would have a walk thru of how to operate everything via phone, that never happened. I want my money back, I don't trust them, & wish I never would've purchased my travel trailer thru them, they are liars, very shady, & will not make things right!!!

    Business Response

    Date: 05/10/2023

    We have been working diligently since early December in trying to get this customer to bring her ** in so that we could address her warranty concerns. 




    This was approximately 2 weeks ago, when we picked up the ** & brought it back to our service center. We have been continuously working on her **, addressing her multiple complaints. 


    Since her ** has been in the shop, she has called to add additional warranty concerns. 


    Once we are done processing the customer's complaints through our warranty process, we will then deliver the customer's ** back to the location we picked it up from.

     

    ***********************

    General Manager

    *********************

    ***********************************************

  • Initial Complaint

    Date:07/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped of my brand new travel trailer on February 2022 for both warranty work and repairs. the slide motor had issues and a door had to be replaced. they said it would be 2-3 weeks and at worst case scenario 4 weeks. a MONTH later, I found out that nothing has been done, I have been following up week after week, Bluedog RV has a plethora of reasons why the trailer has not been fixed yet. I went to Bluedog RV yesterday, July 5, 2022, i spoke to the service manager. they told me i could pick up my trailer on July 7 2022. i was so happy after 5 MONTHS i am finally getting my trailer back. i called again today to find out what time i can pick up the trailer, and the response i got was, the Slide has not been repaired and has to be replaced. That was the whole entire reason why i brought it there in the first place.

    Business Response

    Date: 09/03/2022

    Business Response /* (1000, 10, 2022/08/08) */ The customer's slide was repaired & the customer has since picked up their RV. We are waiting for new lino to arrive, at which time the customer will be scheduled to come in to complete repairs.

  • Initial Complaint

    Date:06/25/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased our trailer in September 2021. In June 2022, we found out our brakes did not work. We took our RV into Blue Dog to be serviced. They stated the work would not be covered by our warranty. When we contacted ************ they stated that we could put in for a refund of 1300.00 with pictures from Blue Dog. Heather at Blue Dog stated she had pictures and would email them to us. We have been calling for a week. No one will return our calls or give us pictures so we can get our money back from ************.

    Business Response

    Date: 09/02/2022

    Business Response /* (1000, 16, 2022/08/01) */ In response to this case. If the customer would like to provide us with their contact information at the Manufacturer, we will gladly email that contact the requested pictures. Thank you, Jannah S****** (pronounced as Shawna) RVR dba Blue Dog RV Warranty AR Manager **********************

Blue Dog RV of Nevada, Inc. is NOT a BBB Accredited Business.

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