ComplaintsforBlue Dog RV of Nevada, Inc.

• Initial Complaint

  02/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased a used RV from Blue Dog RV in ********* in April of 2023. Was told they would mail registration paperwork to *** AZ with in the month. I didn't hear anything from **** so at the end of May I went to the *** and tried to register it and was told they had not received anything. Called **** and they advised there was a hold up with receiving the title. This scenario has continued till current day. We have called multiple times and talked to many different employees about this issue and they keep saying they're working on it. I have a bill of sale that I have to carry when I tow because my trailer has no plates and I'm unable to register it in my state. I want them to send the necessary paperwork to *** as so I can register it. Also because of this delay I haven't been able to refinance to my CU and I keep paying a higher interest rate.

• Initial Complaint

  12/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  See explanation below---right to cancel contract within **** days--they were notified but refusing to honor after promising they would if my daughter changed her mine----canceled 10/29/23 verbal---12/30/23 Written Cancelation

• Initial Complaint

  04/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Engine: **** F53 Make: **** (** builder)Model: ACE **** VIN: ***************** This motorhome was built by **** on a **** F53 Chassis. I recently found out from **** that the Effective Date of the Warranty in their data base shows May 2020, (which is the build date of the **** chassis). **** purchased the **** chassis to build the ** or motorhome. I purchased the **** ** from ********************** in November 21, 2020.When I purchased the **** motorhome from **********************, the selling dealer (Blue Dog **) was supposed to send a DELAYED WARRANTY FORM to both **** and ****, to report the **** DATE. In my case, BLUE DOG ** was supposed to report 11/21/2020 as the ACTUAL Start Date of the Warranty. Blue Dog ** never reported nor sent the Delayed Warranty Form to ****, as **** shows Warranty Start Date of May 2020. This resulted in me (purchaser/owner) losing 6 month worth of Warranty Coverage with ****. I have tried several times to call and email ******************************* ******************* Manager). I left him a voice mail and emailed him on 04/07/2023. I left him a voice mail and re-sent my email 04/12/2023. Neither one of my voicemail or email was responded to by ********************. I was able to speak with ************************* (Sales Manager) about this matter. She said she will try to get in touch with ****. I have not heard back from her regarding any resolution. BLUE DOG ** need to send the DELAYED WARRANTY FORM to **** Motor Corporate and make sure that the Correct Effective Date of Warranty is reflected in *********** base.

  Business response

  05/03/2023

  We apologize for the customer's frustrations. We have already contacted the customer & addressed their concerns within 5 days of their complaint. 

• Initial Complaint

  03/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  10/22/22 purchased out of state a brand new 2022 shadow cruiser 239rbs travel trailer from Blue Dog rv in Las Vegas **.. the finance mngr ************************* said my trailer would be perfect upon delivery 10/29/22. The dealer must complete a thorough walk thru of the trailer inside & out making sure its in perfect condition upon delivery, also contractual agreement w/vendor. What was delivered to me was a damaged/dirty/defective/broken/non working items travel trailer. I demanded my money to the ** ***********************, or an exchange, he failed to do either. They had 30 days to fix my trailer, & instead I was blown off & ignored. I contacted the bank & explained my ********** ****** were of no help @ all, they said contact the dealership. ************************* also stated he would have a walk thru of how to operate everything via phone, that never happened. I want my money back, I don't trust them, & wish I never would've purchased my travel trailer thru them, they are liars, very shady, & will not make things right!!!

  Business response

  05/10/2023

  We have been working diligently since early December in trying to get this customer to bring her ** in so that we could address her warranty concerns. 
  
  
  
  
  This was approximately 2 weeks ago, when we picked up the ** & brought it back to our service center. We have been continuously working on her **, addressing her multiple complaints. 
  
  
  Since her ** has been in the shop, she has called to add additional warranty concerns. 
  
  
  Once we are done processing the customer's complaints through our warranty process, we will then deliver the customer's ** back to the location we picked it up from.

   

  ***********************

  General Manager

  *********************

  ***********************************************

• Initial Complaint

  07/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I dropped of my brand new travel trailer on February 2022 for both warranty work and repairs. the slide motor had issues and a door had to be replaced. they said it would be 2-3 weeks and at worst case scenario 4 weeks. a MONTH later, I found out that nothing has been done, I have been following up week after week, Bluedog RV has a plethora of reasons why the trailer has not been fixed yet. I went to Bluedog RV yesterday, July 5, 2022, i spoke to the service manager. they told me i could pick up my trailer on July 7 2022. i was so happy after 5 MONTHS i am finally getting my trailer back. i called again today to find out what time i can pick up the trailer, and the response i got was, the Slide has not been repaired and has to be replaced. That was the whole entire reason why i brought it there in the first place.

  Business response

  09/03/2022

  Business Response /* (1000, 10, 2022/08/08) */ The customer's slide was repaired & the customer has since picked up their RV. We are waiting for new lino to arrive, at which time the customer will be scheduled to come in to complete repairs.

• Initial Complaint

  06/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We purchased our trailer in September 2021. In June 2022, we found out our brakes did not work. We took our RV into Blue Dog to be serviced. They stated the work would not be covered by our warranty. When we contacted ************ they stated that we could put in for a refund of 1300.00 with pictures from Blue Dog. Heather at Blue Dog stated she had pictures and would email them to us. We have been calling for a week. No one will return our calls or give us pictures so we can get our money back from ************.

  Business response

  09/02/2022

  Business Response /* (1000, 16, 2022/08/01) */ In response to this case. If the customer would like to provide us with their contact information at the Manufacturer, we will gladly email that contact the requested pictures. Thank you, Jannah S****** (pronounced as Shawna) RVR dba Blue Dog RV Warranty AR Manager **********************

• Initial Complaint

  10/06/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am writing to you to make a formal complaint against your Blue Dog RV. My husband and I purchased a 2021 ********************** 23-15 Platinum on about September 27, 2020. This RV provides temporary housing for 1-2 weeks each month as I work about 500 miles from where I live. I am an RN . We also purchased an extended warranty and tire warranty so we could be covered for anything problems. Recently, we were coming on the annual sewere coming on the annual service/warranty visit. We made an appointment about 2 months in advance to ensure we would have the RV when needed for work travel. On 9/27/21 my husband brought the RV in at the scheduled time. He was told by the service advisor that they did not know if the items would be covered under the RV. The items that needed attention were- multiple leaks in the RV, thermostat not working, stove ignitor broken, flooring peeling. My husband was also told they dd not know when they could get to this, maybe November 2021.

  Business response

  05/09/2022

  Business Response /* (1000, 5, 2021/10/21) */ We apologize for the customer's frustrations. We do see that the customer did call in ahead of time to schedule an appointment to have their Forever Warranty Inspection performed. The Forever Warranty Inspection appointments are scheduled for same day or next day pick up at the latest. The customer arrived for their appointment with a list of concerns. Their appointment was not allotted enough time for all the issues they wanted addressed as we were not made aware of all of them until they arrived for their scheduled appointment. The customer had a tire blow out on their RV & needed an insurance estimate. The process for insurance work is to inspect what needs to be done for repairs, work up a quote, submit the quote to the insurance company, wait for approval & once approved, wait for payment before parts can be ordered or work is done. The insurance process usually takes anywhere between 2-6 weeks from the time, we start the quote until we receive the insurance check. However, we spoke with the customer's insurance company the very same day the RV was dropped off, to get the process started. The customer also had a list of other concerns they wanted diagnosed & repaired. The customer dropped off their RV a day after their manufacturer warranty had expired. However, we called in a warranty claim to the manufacturer in hopes they will authorize repairs, instead of thru the customer's extended service contract, which requires a deductible. The manufacturer warranty process is to diagnose the RV, work up a repair plan, submit a claim to the manufacturer in which claims can take anywhere from 1-5 days to receive authorization, especially these days with covid & short staffing everywhere. Once we receive approvals, we can then request parts be ordered. We request customer's pick up their RV's while waiting on parts. Manufacturer parts can take anywhere between 2-8 weeks to receive, yet once again due to covid, short staffing & short supplies, it is sometimes taking longer. Once the parts come in, the customer is called to bring their RV back in for repairs. And many customers will have another list of concerns, in which the process starts all over again. We in good faith have already made some repairs before we have received authorization from the manufacturer, as we know the customer is living in their RV for work purposes. The customer picked up their RV on 10/11/2021, while waiting on the processes. The customer voiced their frustrations with the lack of communication from our Las Vegas staff, which the Service Manager acknowledged & apologized for. We are working harder to resolve the lack of communication issue, regardless of being short staffed ourselves. Once again, we apologize for the customer's frustration & are working on trying to move the processes along faster for them due to their circumstances.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩