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Business Profile

Skin Care

Glov Beauty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Complaints

Customer Complaints Summary

  • 124 total complaints in the last 3 years.
  • 122 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled the order right after placing. Due to the bad reviews. I was told I would be refunded. 3 months later nothing. I have reached out multiple times

  • Initial Complaint

    Date:04/09/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product came damaged and month after delivery. **************** kept giving bot response with zero resolve was missing half promised order

  • Initial Complaint

    Date:04/08/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered their product but it did not work. I requested to ****** my subscription on 3/23/2025. They replied offering a 25% discount. I responded expressing that I did not accept that offer because their product does not work. They still charged me in April. I do not want any more of their non-working products.

  • Initial Complaint

    Date:03/31/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a micro needle product. While searching on website they charged my account for 2 being ******. I asked to cancel they did not cancel. I immediately returned the product when received and still have not received refund. I sent numerous emails and it is now going on three months. They keep sending me computer generated email, very frustrated and disappointed a business would deceive a consumer like this. I would like my refund. Also let others know this is a scam .

    Customer Answer

    Date: 05/07/2025

    They have not responded to me either. 

  • Initial Complaint

    Date:03/31/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the Glov Micro Infusion System, which was to include one bottle with a sterile needle head & one vial of serum. It was $34, but I used a coupon code & paid $30.60. I thought if I liked it, I would order more vials. I will admit that I set it aside & forgot about it, so I am not within the 30 day return window. However, I never received the vial, only the bottle. Now they are trying to tell me that I only ordered the bottle. Why would I order a bottle without the product? Nowhere in the product description did it say it was only the ************* scoured their website & don't even see that as an option. You can order new sterile heads, but I don't see one advertisement for the bottle & no serum. I ordered "Glov Micro Infusion System 1" meaning one vial. It doesn't say Glov Micro Infusion Bottle. This is crazy. They are trying to make it seem like I didn't order what I ordered. You can order on their website right now the same bottle & 3 vials for $60 (with coupon code) but you can't get even 1 vial for $30? The only way to contact them is via chat & once you don't agree with them, they go silent & ignore you. It looks like plenty of other people have had this issue with them as well. I've never had to file a BBB review before but this this is terrible business practices & frankly, it's also false ********************** Very scammy. I just want what I paid for, so they owe me one vial. Otherwise, they should refund the amount because I did not get what they advertised & what I paid for.

  • Initial Complaint

    Date:03/31/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since October 2024 Ive been billed $63.41 EVERY MONTH for eye patches I DO NOT WANT OR USE. Ive tried to reach out multiple times and no one helps me. They keep passing me through without resolution. Please Id like to return all these unopened packages and get my $443.87 back. I cant afford hundreds of dollars of products Im not using. Details are included in the pdf downloads. ************.

  • Initial Complaint

    Date:03/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a $149.00 order my check was cashed on 12/18/24 Never received product Got intouch ***** Who said that it was undeliverable Later was told to pay for *************** would resend I already pd wasnt paying again Asked for money back got no answer Still waiting I just want my money back plz

    Business Response

    Date: 03/18/2025

    Could you please go to ********************************************* and put in your order details. Then choose Order Marked Delivered but Not Received" and in the Return Description please write your full shipping address. It is important to confirm your full shipping address in the Return Description field.


    Then choose Replacement order and click Submit.


    Our fulfillment team will review and then ship out a replacement ASAP.

  • Initial Complaint

    Date:03/12/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a subscription for Glov Beauty. I could not cancel the subscription on their web site, but you have to call to cancel it. I canceled it via phone a while ago. During the conversation the woman asked multiple times if I wanted to keep the package for a discount. I did not want it. She told me thatshe canceled it for me. Today I received another shipment. I spoke with an employee via chat and she said my subscription was not canceled. She offered a discount to keep it, but again, I do not want it. She stopped answering my questions on the chat and said that I would receive an email, but i have not received one. Thanks

    Business Response

    Date: 03/16/2025

    I see that your subscription is cancelled.

     

    For future knowledge: To cancel or modify your subscription, visit ****************************************************** and enter your email address. Youll receive a link to access your subscription portal, where you can easily make changes, including cancellations.

    Customer Answer

    Date: 03/17/2025

     
    Complaint: 23052117

    I am rejecting this response because: i had canceled this subscription  a few months ago via phone and should not have received this merchandise.  I am willing to return it,  but do not want to pay for shipping.  They have refused to pay for the return,  yet I had already canceled my subscription.  

    Sincerely,

    ******** *******

    Business Response

    Date: 03/18/2025

    I'm sorry but we don't have any record of you canceling the subscription. This can also easily be done by visiting ****************************************************** and enter your email address. Youll receive a link to access your subscription portal, where you can easily make changes, including cancellations.

     

    As per our refund policy we do not offer return shipping labels: ****************************************************

  • Initial Complaint

    Date:03/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company over 19 days ago. The product was supposed to arrive within the stated 7-15 days standard shipping period. However, it has been well beyond that timeframe, and I still have not received the item. When I try to track the package, there is no indication of when or if it will arrive. Apparently, the product ships from *****, and goes through multiple facilities. Current status: "in transit to the next facility" with no indication of arrival date. I reached out to the company to request a refund and cancellation of my subscription. The email communication I have had with them appears to be automated or from a bot, which raises my concerns about the validity of their operations. They stated that they did cancel my subscription, but will not supply proof that it has been cancelled. They then changed the story, and said that they are escalating the matter. Again, this communication appears to be automated. I am concerned that I will not receive the refund and that my credit card will continue to be charged.

    Business Response

    Date: 03/10/2025

    Hey there,

    I have taken a look into this order and indeed the shipping is very delayed. Although the tracking number has been updated recently, I can reship this for you just in case if you confirm your shipping address. Worst case, you receive two, and can consider one a gift from us for the delay! Please let me know how to proceed.

    Customer Answer

    Date: 03/10/2025

     
    Complaint: 23042116

    I appreciate the fast response, and the offer to ship a new product. I am rejecting this response because: I no longer wish to receive this product and would like a refund.

    If I do receive the original product (currently still listed as "in transit"), I would be happy to ship it back to you, unused - at your expense. 


    Sincerely,

    ******* *****

    Business Response

    Date: 03/16/2025

    According to the tracking number ************************************************************************* it was delivered by GOTO and here is the local tracking number with proof of delivery: ******************************************************************

    Attaching proof of delivery photo.

     

    Please now white most of the orders arrive within the estimated timeframe that is not a guarantee. It is an estimation. Please see our shipping Policy. ******************************************************

  • Initial Complaint

    Date:03/10/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a facial treatment from **** in November 2024 and paid for it. Less than a month later I got notice another set was shipping. I contacted them by email and asked that they not send it and to refund my money they drafted from my bank account. I have contacted them since November and they have not sent the refund to me.

    Business Response

    Date: 03/10/2025

    Hey there,

    I have refunded your order. Please allow 2-5 business days for it to arrive in your account.


    Is there is anything else I can help with?

Glov Beauty is NOT a BBB Accredited Business.

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