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Business Profile

Skin Care

Glov Beauty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Reviews

Customer Review Ratings

1.38

Average of 32 Customer Reviews

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Review Details

  • Jennifer J

    Date: 05/07/2025

    DO NOT BUY!!!!!!!!’nnn n I was so excited to get this product. I got it two months prior to my son‘s wedding on May 17 of this year 2025 and I swear my opinion only is it’s just like water inside of those vials. It did absolutely nothing to my face I mean, nothing! I zeroed in on one wrinkle on the corner of my mouth and watch to see if it changed at all with the two months that I tried this, and it did not do anything! Then I contacted the business and they said they couldn’t find my information that I needed an order number to process my refund. Well, I gave them an order number and a cancellation number and they will not respond at all. Horrible company, horrible customer service do not use this company, please

  • Isabelle G

    Date: 04/30/2025

    Bad product Not working The product never flowed out of the vial I asked for a full refund after return , they offered half a refund for me to keep the product . Never received any refund after I mentioned it was not working (meaning I could not use the microneedle ). Their support kept emailing that it takes time to process but they simply are lying to me as it ha a been weeks and I do not expect any refund.

  • DIANNE L

    Date: 04/22/2025

    Asked gor a refund on a canceled order.8 days later no refund

  • Ashley L

    Date: 04/16/2025

    A TERRIBLE and untrustworthy company!!! My experience in a nutshell- ~They had me purchase an entire set in order to get 1 bottle( they don't tell you that you need to keep the bottle that the needles attach to in ANY of the instructions) ~ I was placed on auto re-new when I NEVER signed up for it ~They have yet to issue a refund on the auto re-new charge. ~Unable to get a response from an actual person after many emails and phone calls for well over a week. ~After using the product for over a month, I have seen NO IMPROVEMENT.

  • Tammy C

    Date: 02/22/2025

    Tammy C

    Date: 02/22/2025

    DO NOT BUY FROM THIS COMPANY!!!! YOU WILL NEVER GET A REFUND EVEN WHEN YOU FOLLOW THEIR PROCESS. THEY HAVE HAD MY RETURN FOR 2 MONTHS NOW AND I STILL CANT GET MY REFUND. I RETURNED IT IN THEIR TIME FRAME, ALL THEY SAY IS THE TEAM WILL GET BACK WITH YOU BUT THEY NEVER RESOLVE THE PROBLEM. THIS COMPANY NEEDS TO DO WHAT THEY SAY. PLEASE DO NOT BUY FROM THEM...THEY HIDE BEHIND THEIR KEYBOARDS YOU CAN NEVER TALK TO SOMEONE TO RESOLVE THE PROBLEM. DO NOT BUY FROM GLOV BEAUTY

    Glov Beauty

    Date: 02/25/2025

    Hi there,

    I’m really sorry to hear about this experience. I want to get this resolved for you as quickly as possible. Could you please email me at [email protected] with your order number? I’ll personally look into this and make sure it’s taken care of ASAP.

    Looking forward to sorting this out for you!

    Jessica
    Director of Customer Experience | Glov Beauty

  • Loretta L

    Date: 02/09/2025

    Loretta L

    Date: 02/09/2025

    Ordered the product in January. Addresses were from Wyoming and Nevada. Received the shipping information and it was clearly coming from overseas. Tracking continued to reflect it was coming but when it was time for delivery, it fell apart. I emailed and emailed and even posted on Facebook. Can’t find my posts as they delete them. Received one email response to wait longer. Disputed the charge with my credit card company. I received a credit and I hope they were able to pull the funds back. This is a fraudulent company likely selling a product that will cause damage to your skin based on other reviews and social media posts.

    Glov Beauty

    Date: 02/23/2025

    I’m really sorry to hear about your experience, and I want to clear up any misunderstandings. While we do have warehouses in multiple locations, including Nevada and Wyoming, some of our shipments do go through international logistics hubs depending on demand and order location.


    I see that you’ve already received a refund through your credit card provider, but if there’s anything else I can do to assist you or clarify, please don’t hesitate to email me at [email protected]. I’d love the opportunity to make things right.


    Best,
    Jessica
    Director of Customer Experience | Glov Beauty

  • Melanie B

    Date: 02/04/2025

    Melanie B

    Date: 02/04/2025

    Jessica, the customer service person was so responsive and helpful when I had initial concerns and had not received the product for weeks and was overcharged. Now that I followed the return protocol after sending back unopened product and it has been approved for a refund and they have received it, Jessica has ghosted me. The chat messaging I also sent said I need to update the tracking number in the return. I already did that weeks ago! Horrible customer experience and waiting for the $300+ return.

    Glov Beauty

    Date: 02/23/2025

    I truly appreciate your patience, and I’m so sorry for any frustration this has caused. I see that your return was approved, but in order to process the refund, we need the return tracking number to be updated in our return portal.


    If you haven’t done so already, please follow these steps to update your return tracking:
    1.Go to glovbeauty.com/apps/returns
    2.Click “VIEW” on your return request
    3.Click “Enter shipment details” and input the tracking number of your return


    Once the tracking is updated, we can finalize your refund promptly. If you’ve already submitted the tracking and are still waiting, please email me at [email protected], and I’ll personally ensure this is resolved as soon as possible.


    Looking forward to getting this sorted for you!

  • Christy D

    Date: 02/03/2025

    Christy D

    Date: 02/03/2025

    Horrible customer service Horrible customer service. They simply do not respond. Very vague tracking. They use WANB express . If you google where GLOV ships from it says Nevada but I live in the US and 7 days after ordering it says that it cleared customs so I’m assuming they are trying to hide that they ship from CHINA. I emailed and asked where it was coming from and I emailed 2x and was ignored. If I knew it was coming from anywhere but the USA, I wouldn’t have ordered it. FIND A BETTER , MORE TRANSPARENT COMPANY, THAT RESPONDS TO CUSTOMERS!!!

    Glov Beauty

    Date: 02/23/2025

    I’m really sorry to hear about your frustration with the shipping and tracking process. I’d love the opportunity to clear things up and assist you.


    We aim to be as transparent as possible about our shipping process. While our company is based in Nevada, we manufacture and fulfill orders from multiple locations, including internationally, to ensure efficient delivery. We use a variety of carriers, including WANB Express, depending on your location and shipping method.


    I truly want to help resolve your concerns. If there’s anything I can do—whether it’s checking on your order, assisting with tracking, or addressing any further questions—please don’t hesitate to reach out to me directly at [email protected].


    I appreciate your patience and look forward to assisting you.


    Warmly,
    Jessica
    Director of Customer Experience | Glov Beauty

  • Kristen C

    Date: 01/27/2025

    Kristen C

    Date: 01/27/2025

    After receiving this micro infusion kit, and being out of town for a few weeks, I finally got to try it, and it made red marks all over my face. I’m a nurse and know how to use products. I contacted them for a refund and after a few back-and-forth emails they said it was beyond the 30 days. Their product, made in China, which infuriated me, Does not go bad and the other vitals were intact Seeing all these other reviews makes me feel hopeless that I will get any resolution from this company

    Glov Beauty

    Date: 02/23/2025

    I’m so sorry to hear about your experience with the micro-infusion kit. Your satisfaction is very important to us, and I truly want to help make this right for you.


    Our return policy allows for returns within 30 days of delivery, but I’d still love to take a closer look at your order and see what options might be available. Could you please email me at [email protected] with your order number? I’ll personally review this and do my best to assist you.


    Looking forward to helping you, and I truly appreciate your patience.


    Warmly,
    Jessica
    Director of Customer Experience | Glov Beauty

  • Connie K

    Date: 01/22/2025

    Connie K

    Date: 01/22/2025

    I received the product and returned it promptly completely unopened as I found out from my Dr. that I have Rosacea and this product would not be appropriate for my skin. I explained this and they authorized a return; or an option to keep it and receive a 50% refund instead of the full refund. I opted for the full refund. I am still waiting since November 20, 2024, when they received the product back. I have provided all tracking #'s, order #'s, etc. but I keep getting told that they are sorry and they have "escalated it to the team" and I should hear shortly about when I may expect my refund. As of today, January 22, 2025 I am still waiting...

    Glov Beauty

    Date: 02/23/2025

    I’m so sorry for the frustration this has caused, and I truly appreciate your patience. I want to personally look into this for you and make sure everything is resolved as quickly as possible. Could you please provide your order number and the tracking number for your return? Once I have these details, I’ll be able to check the refund status and ensure this is taken care of for you.


    Please email me directly at [email protected] so I can assist you personally. I’m here to help!


    Warmly,
    Jessica
    Director of Customer Experience | Glov Beauty

Glov Beauty is NOT a BBB Accredited Business.

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