Reviews
28 Customer Reviews
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Review from Tammy C
1 star02/22/2025
DO NOT BUY FROM THIS COMPANY!!!! YOU WILL NEVER GET A REFUND EVEN WHEN YOU FOLLOW THEIR PROCESS. THEY HAVE HAD MY RETURN FOR 2 MONTHS NOW AND I STILL CANT GET MY REFUND. I RETURNED IT IN THEIR TIME FRAME, ALL THEY SAY IS THE TEAM WILL GET BACK WITH YOU BUT THEY NEVER RESOLVE THE PROBLEM. THIS COMPANY NEEDS TO DO WHAT THEY SAY. PLEASE DO NOT BUY FROM THEM...THEY HIDE BEHIND THEIR KEYBOARDS YOU CAN NEVER TALK TO SOMEONE TO RESOLVE THE PROBLEM. DO NOT BUY FROM GLOV BEAUTY
Glov Beauty Response
02/25/2025
Hi there,
I’m really sorry to hear about this experience. I want to get this resolved for you as quickly as possible. Could you please email me at [email protected] with your order number? I’ll personally look into this and make sure it’s taken care of ASAP.
Looking forward to sorting this out for you!
Jessica
Director of Customer Experience | Glov BeautyReview from Loretta L
1 star02/09/2025
Ordered the product in January. Addresses were from Wyoming and Nevada. Received the shipping information and it was clearly coming from overseas. Tracking continued to reflect it was coming but when it was time for delivery, it fell apart. I emailed and emailed and even posted on Facebook. Can’t find my posts as they delete them. Received one email response to wait longer. Disputed the charge with my credit card company. I received a credit and I hope they were able to pull the funds back. This is a fraudulent company likely selling a product that will cause damage to your skin based on other reviews and social media posts.Glov Beauty Response
02/23/2025
I’m really sorry to hear about your experience, and I want to clear up any misunderstandings. While we do have warehouses in multiple locations, including Nevada and Wyoming, some of our shipments do go through international logistics hubs depending on demand and order location.
I see that you’ve already received a refund through your credit card provider, but if there’s anything else I can do to assist you or clarify, please don’t hesitate to email me at [email protected]. I’d love the opportunity to make things right.
Best,
Jessica
Director of Customer Experience | Glov BeautyReview from Melanie B
1 star02/04/2025
Jessica, the customer service person was so responsive and helpful when I had initial concerns and had not received the product for weeks and was overcharged. Now that I followed the return protocol after sending back unopened product and it has been approved for a refund and they have received it, Jessica has ghosted me. The chat messaging I also sent said I need to update the tracking number in the return. I already did that weeks ago! Horrible customer experience and waiting for the $300+ return.Glov Beauty Response
02/23/2025
I truly appreciate your patience, and I’m so sorry for any frustration this has caused. I see that your return was approved, but in order to process the refund, we need the return tracking number to be updated in our return portal.
If you haven’t done so already, please follow these steps to update your return tracking:
1.Go to glovbeauty.com/apps/returns
2.Click “VIEW” on your return request
3.Click “Enter shipment details” and input the tracking number of your return
Once the tracking is updated, we can finalize your refund promptly. If you’ve already submitted the tracking and are still waiting, please email me at [email protected], and I’ll personally ensure this is resolved as soon as possible.
Looking forward to getting this sorted for you!Review from Christy D
1 star02/03/2025
Horrible customer service Horrible customer service. They simply do not respond. Very vague tracking. They use WANB express . If you google where GLOV ships from it says Nevada but I live in the US and 7 days after ordering it says that it cleared customs so I’m assuming they are trying to hide that they ship from CHINA. I emailed and asked where it was coming from and I emailed 2x and was ignored. If I knew it was coming from anywhere but the USA, I wouldn’t have ordered it. FIND A BETTER , MORE TRANSPARENT COMPANY, THAT RESPONDS TO CUSTOMERS!!!Glov Beauty Response
02/23/2025
I’m really sorry to hear about your frustration with the shipping and tracking process. I’d love the opportunity to clear things up and assist you.
We aim to be as transparent as possible about our shipping process. While our company is based in Nevada, we manufacture and fulfill orders from multiple locations, including internationally, to ensure efficient delivery. We use a variety of carriers, including WANB Express, depending on your location and shipping method.
I truly want to help resolve your concerns. If there’s anything I can do—whether it’s checking on your order, assisting with tracking, or addressing any further questions—please don’t hesitate to reach out to me directly at [email protected].
I appreciate your patience and look forward to assisting you.
Warmly,
Jessica
Director of Customer Experience | Glov BeautyReview from Kristen C
1 star01/27/2025
After receiving this micro infusion kit, and being out of town for a few weeks, I finally got to try it, and it made red marks all over my face. I’m a nurse and know how to use products. I contacted them for a refund and after a few back-and-forth emails they said it was beyond the 30 days. Their product, made in China, which infuriated me, Does not go bad and the other vitals were intact Seeing all these other reviews makes me feel hopeless that I will get any resolution from this companyGlov Beauty Response
02/23/2025
I’m so sorry to hear about your experience with the micro-infusion kit. Your satisfaction is very important to us, and I truly want to help make this right for you.
Our return policy allows for returns within 30 days of delivery, but I’d still love to take a closer look at your order and see what options might be available. Could you please email me at [email protected] with your order number? I’ll personally review this and do my best to assist you.
Looking forward to helping you, and I truly appreciate your patience.
Warmly,
Jessica
Director of Customer Experience | Glov BeautyReview from Connie K
1 star01/22/2025
I received the product and returned it promptly completely unopened as I found out from my Dr. that I have Rosacea and this product would not be appropriate for my skin. I explained this and they authorized a return; or an option to keep it and receive a 50% refund instead of the full refund. I opted for the full refund. I am still waiting since November 20, 2024, when they received the product back. I have provided all tracking #'s, order #'s, etc. but I keep getting told that they are sorry and they have "escalated it to the team" and I should hear shortly about when I may expect my refund. As of today, January 22, 2025 I am still waiting...Glov Beauty Response
02/23/2025
I’m so sorry for the frustration this has caused, and I truly appreciate your patience. I want to personally look into this for you and make sure everything is resolved as quickly as possible. Could you please provide your order number and the tracking number for your return? Once I have these details, I’ll be able to check the refund status and ensure this is taken care of for you.
Please email me directly at [email protected] so I can assist you personally. I’m here to help!
Warmly,
Jessica
Director of Customer Experience | Glov BeautyReview from Julie D
1 star01/03/2025
I return the product, they received it. And I'm still waiting for my refund all of a sudden. They stop contacting me or having any contact with me.Glov Beauty Response
02/23/2025
I’m truly sorry for any delay or frustration this has caused you. If your return has been received, I’d love to personally check on your refund status and make sure it’s processed as soon as possible. Could you please email me at [email protected] with your order number and return tracking details? I’ll make this my priority to get resolved for you.
Looking forward to helping you!
Warmly,
Jessica
Director of Customer Experience | Glov BeautyReview from Nancy S
1 star01/01/2025
I placed an initial order for $134. I received an offer for 25% off after ordering. I contacted them but didn't receive a refund. I contacted them again because the fluid didn't go through the needles. I wanted to return it. I then received an email that another shipment was ready to ship. "Jessica"responded that it wasn't a problem. I've now been charged twice for 134.95 and no refund despite the fact that I needed to return the initial order and they still sent the second order out. I want a full refund or I'll have to contact the credit card company. I read how others were only offered 50% off to keep them. I do not want the product because it doesn't work. Thank you in advance.Glov Beauty Response
02/23/2025
I’m really sorry for the frustration you’ve experienced. I want to make sure we get this resolved for you as quickly as possible. Could you please reach out to me at [email protected] with your order number and any details regarding the charges? I’ll personally look into this and ensure that we find a solution that works for you.
Looking forward to assisting you and making this right.
Warmly,
Jessica
Director of Customer Experience | Glov BeautyReview from Kelly S
1 star12/12/2024
I went through all that Pain and money for nothing!!! This made absolutely no difference to my face and neck!! It is very painful, especially around your mouth and crows feet! I spent 45 minutes, needling my entire face and waited five hours and still no difference whatsoever!!! I would highly recommend people not to waste their time and money on this product!!Glov Beauty Response
12/16/2024
Thank you for taking the time to share your experience, and I’m truly sorry to hear about your frustration. I completely understand your disappointment, as we all hope for quick results.
Microneedling is a process that works by stimulating your skin’s natural repair mechanisms, which takes time. Research shows that noticeable improvements in skin texture, fine lines, and overall tone often appear after 4-6 consistent treatments, typically performed weekly. These results happen as your skin produces new collagen and elastin—a process that can take several weeks to fully develop.
I understand how the discomfort in sensitive areas like around your mouth and eyes can make the process challenging. To maximize results, we recommend combining microneedling with our serum post-treatment, as your skin’s absorption rate increases by up to 300% during this time.
If you have any other concerns or questions, or if you’d like additional tips for enhancing your results, please feel free to email me at [email protected]. I’d love to assist you further and make sure you’re fully supported in your skincare journey.
Warmly,
Jessica
Director of Customer Experience | Glov BeautyGlov Beauty Response
12/16/2024
Also you are entitled for a refund if you aren't happy with your purchase. To initiate a return and refund you can go to our returns tool here: https://glovbeauty.com/apps/returnsReview from Rachel T
1 star12/09/2024
My first order of $134 was returned to them because of address mixup so they say smh so they send out a replacement for $0 and still haven’t received it even though it says delivered. STAY AWAY FROM THIS COMPANY!!!Glov Beauty Response
12/16/2024
Thank you for sharing your experience, and I’m so sorry to hear about the trouble you’ve had with your order. I completely understand how frustrating it must be to deal with this situation, especially after the address mix-up and the delivery issue.
I want to get this resolved for you as quickly as possible. Could you please email me directly at [email protected] with your order numbers? I’ll personally investigate what happened and ensure we find a solution for you.
Your satisfaction is important to us, and I appreciate you giving me the chance to make this right. I’ll do everything I can to turn this around for you.
Warmly,
Jessica
Director of Customer Experience | Glov Beauty
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