ComplaintsforSerious Skin Care
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Complaint Details
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Initial Complaint
05/05/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I ordered their product instatox on March 29, a one time purchase.I another order of their product on May 2. I did not reorder and I want my **** account credited for $35.10, I I hesitate to put my account number here, but ********************** Skincare has this infoBusiness response
05/08/2023
We are sorry that you were inadvertently signed up for a subscription - we will get that canceled and refunded. You should be hearing from our customer support team within 24 hours.Initial Complaint
05/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Purchased serious skin care insta tox for $35.10 on March 30, 2023 as a one time purchase only. I was sent a second insta tox on April 27th and my credit card was charged $35.10 without my permission. I talked to a representative of serious skin care who told me I would only be refunded half of my unsolicited purchase. I asked to speak to a manager and was told there was no one in that position available. I am asking for a full refund and cost of returning the product. This is an underhanded tactic to make money.Business response
07/19/2023
*****, since you were inadvertently subscribed to a recurring delivery, we want to offer you a FULL refund. We have instructed our customer support team to issue you another refund within 24 hours. We are sorry for the inconvenience.Customer response
09/23/2023
Thankyou so much for your help. The company refunded my money in full. *******************************Initial Complaint
04/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I made a one time purchase of Serious Skincare Instatox online. I have continued to receive it on a monthly basis. I have been charged $35.10 for each order since at least November of 2022. Packages arrive without an invoice or any information. *** received emails spottily to let me know another order is coming. I am assuming most have gone to junk mail. The emails contain no information as to how to cancel or rectify the situation. The phone number I was able to find goes to voice mail. I tried to logon online, but I kept getting a credentials error message. I am at my **** end. This feels like a scam and essentially theft.Business response
04/11/2023
We are sorry that you had so much difficulty notifying us that you wanted to cancel your auto-shipments, we are working on making it easier. I've asked our customer support team to refund and cancel the subscription you inadvertently signed up for (subscriptions are 35% less money and you get free shipping - so that was probably why you got on the multiple shipments). Please check your email - you should be getting notified - also check your junk email folders, as sometimes various ISPs mis-characterize notifications as spam. Thank you
Customer response
04/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
04/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Placed original order of $81.20 on 3/14/2022. Have been subsequently charged $9.99 per month since. Apparently I was signed up for a membership without my knowledge. Would like to have the membership fees refunded, $139.86.Business response
04/25/2023
We have canceled your subscription, and issued refunds for the monthly membership charges, that you did not intend to sign up for. Thank you.Initial Complaint
04/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received two orders of insta tox in March 2023. Didn't think much until I received additional charges for new product on April 3, 2023. I wasn't aware that I was subscribing to this product when I initially ordered 1 product and received two products. Why would I order two orders of the same product for monthly use. Obviously an issue at the order desk at the time of my initial order in March. After calling customer service on April 4, 2023 and cancelling the 2 subscriptions as the product causes stinging where it is used, I requested a return authorization for the 2 orders sent on March 6, 2023. The representative named ******* advised me to wait for the new products to arrive before getting the return authorization. Normally, due to the time frame constraints I would normally insist on a return auth for the first two products. Foolish me agreed to wait. When I made the call for return authorizations, the first response was the the first orders from March were no longer eligible for return even though I made contact on April 4 for orders charged to my **** on March 6, 2023. I reviewed what I had been told by ******* and the second rep agreed to a return of all the products(4). She then explained that I would have to pay a restocking fee of $5.00 per order to return. I asked why I had to pay a restocking fee for the orders that I didn't order. That's the companies written policy she explained. At this point, I will return the products and wait for the credits on my **** before exploring any further resolution.Business response
04/21/2023
We are waiving all of the restocking fees for your orders. Thank you.Initial Complaint
04/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I made a purchase that needs to be canceled and refunded there is no customer service and I dont want my information stolen!Business response
04/07/2023
You may return your order for credit - we offer a 30 day return policy. Should you need further assistance, please call us at ************.Initial Complaint
04/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I ordered a product called Instatox for Serious Skincare. Much to my surprise the following month I received a second product and charged again. I would have never signed up for a subscription since I hadn't even tried it yet! This product is terrible and I wasted my money with my first purchase, now I have 3 tubes that have been sent to me! I want my money back!Business response
04/17/2023
We have turned this over to the customer support team to assist with your cancelation and refund. We have tried to make it more clear - when customers sign up for the auto-ships, they get free shipping and a significant discount, which is likely why you may have inadvertently chosen that option. We can be reached at ************.Initial Complaint
03/20/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Ordered Insta tox cream as a 1 time order. I am being charged Again for monthly order on 3/16/2023 that I did not order. No one answers the phone, only voice mail. They are robbing people and putting us on a revolving charge when the original states 1 time only. They are scammers! I want my money back of ***** immediately! And remove my name and account numbers immediately.Business response
03/20/2023
We are sorry that you were unable to speak with our Customer support team. We are refunding you and canceling your subscription. We have also taken steps to make it clearer on our site - since the subscription price is lower, customers have selected it in the past, not realizing that they are signing up for the monthly shipments instead of the 1 time purchase, which costs more. Thank you.Customer response
03/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
02/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Placed a one time order on 11/2022. I did not subscribe to anything. Today I received an email confirmation for another order in the amount of $84. I did not place another order. The amount has been deducted from my account. I went to the site and tried to look to see if I had an account. I had to request a password reset. I was sent a temp password and had to enter a new one. The account that came up did not have my name and said I had no orders. I left a message saying I did not order and wanted a refund.Business response
02/09/2023
We apologize. Customer's subscriptions were canceled and $84.24 was refunded. Customer was sent an email to confirm the billing adjustment.Customer response
02/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
01/30/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I ordered their product. Instatox on 01/03/23. I DID NOT subscribe for it to be sent monthly. I now unemployed and I need every cent I can save. They charged me another ***** on 1/30 for product I did not subscribe to. They DO NOT have customer service! Their number goes to a voicemail. I sent them an urgent email and have yet to hear a response from them. When I went to the ******** page m, I saw dozens of comments for the same complaint and they made me aware that they NEVER respond! So now i'm going to have to change my banking information and get another card issued. This is criminal! Please help me get my refund from them. I am needing every last dollar I can save because of the price of food, and gasoline. These people DO NOT CARE! I p Appreciate anything you can do for me. Thank you.Business response
01/30/2023
We have recently added more staffing - any phone message or email will be answered within 24 hours. We have asked that you be refunded in full.
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Contact Information
Customer Complaints Summary
119 total complaints in the last 3 years.
75 complaints closed in the last 12 months.