Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes I ordered a pro fab flat pack dual 12 subwoofer enclosure. Well the front baffle is warped and cracked and there's pre drilled holes for ever piece but the 2 port pieces that need screwed as well. Plus there's no included terminal but there's a recessed cut out for one. So need to either get a replacement with all the right pre drilled holes and a straight baffle with no cracks or a refund.

  Business Response

  Date: 01/08/2024

  This customer has been refunded in full. 

• Initial Complaint

  Date:12/14/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the amp on December 4th. It shows shipping label created and that's it on the tracking number. I have inquired several times with ********** on the status of my order. I have been told it was being held up due to JP being on vacation which caused a holdup, but I was offered a free t-shirt instead of refunding the extra money I paid for the signature. I accepted that as I just wanted it shipped. Then after another inquiry I was told it was out of stock but the website said over two hundred in stock. Another inquiry I was emailed to wait 3-5 days to ship, that was all the email said, then another phone call I was told it needed 24 hours to show up in the system at **** it never did, and then Avi the warehouse manager emailed me that it was shipped and signed for, whatever that means. All I have been getting is a runaround about where my amp is. Shipping status said a label created and *** has not received it from **********. Shipping manager emailed me writing it was shipped and I must wait from an agreement (I signed for that was stated and that I agreed to. I didn't see it.) for *** to deliver within 5-7 days. Basically being told to leave him alone. So everybody is passing the buck. I called *** and they haven't received it at all and is not in there system in any way shape or form. Somebody has it and I have been fighting over this now for over a week. I bought from this company after good amp reviews and now I'm starting to question my decision. I have been nothing but polite and truthful, yet I am not receiving it in return. All I have been getting for a response is it down4sounds fault from *** or ********** blaming ***. *** will do nothing since they don't have it as they claim. I have bought two other matching color amps and have received one and the other is due today. They are of no use to me since I wanted a matching set. I will be sending them back by registered mail if this is not resolved soon. I just want my JP23v2 amp.

  Business Response

  Date: 12/15/2023

  Hello,

   

  This customer placed an order which required a custom signature from the owner of the company. Upon his return the amplifier was shipped out with tracking number 1ZY069490390495855 on Saturday December 9th. We advised the customer that *** does not pick up from us on the weekends and that the label more than likely wouldn't show movement until the following business day. We had advised the customer that they must allow 3-7 business days for the tracking number to update (as listed on our website) as the carriers will often state that they don't have the package due to there not being an origin scan from them. Due to the busy season *** did not provide any updates to the tracking and the first scan doesn't show until December 14th in ******** even though the label was created on December 9th in ********* ******.  We have been in constant correspondence with ******************* providing all of the information that we have at our disposal. We sincerely apologize for the lack of effort on *** part to ensure a speedy delivery to her. Labels are only created for merchandise that has already been pulled, packed, and placed on the pallet for *** to pickup from us Monday-Friday at 5:30pm pacific time. 

  We've provided screenshots for clarification as *** has been in possession of the package since it left our facility. 

  Customer Answer

  Date: 12/18/2023

   
  Complaint: 21005810
  
  I am rejecting this response because: ********** has provided the emails from some of the conversations over email.  What is not mentioned is the four different response that were made over the telephone which were not recorded.  I discussed with a representative to remove the signature and he offered a free t-shirt instead which I accepted.  It arrived today with his signature on it. The complaint I have is the failure of internal communication needs to be improved upon.  I have no further questions and I am satisfied after the amp was delivered.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting on September 13, 2023, an amplifier i purchased that was refurbished had a faulty Bluetooth connection with the bass k*** I call D4S and spoke to a male who gave me instructions on trying to remedy the issue. I then tried with no luck. I called back the same day a few minutes later and the male on the phone told me it sounds like the **************** and to send back. I advised it was refurbished and he said it didn't matter, and they would expedite. I had also purchased another bass k*** that was not compatible however the D4S websight advised ot was.The next day I paid $63.00 dollars to have it shipped, September 14, 2023. On September 16, 2023, ******************************* from D4S emailed me and stated that the amplifier was not under warranty. I advised I already sent it back as told by your company. ****************** also advised that I purchased the wrong bass k*** previously and the right one would fix my problem.After a long wait for shipping back and forth, no one looked at the amplifier and it was returned with the same issue as when I sent it.Customer service again is lacking, and I guess ****************** knows more about the amplifiers then the technicians.If not under warranty, I would have gladly paid to have it repaired. What am I going to do with a paperweight. Long time customer no more. JP you called me once, but this is ridiculous.

• Initial Complaint

  Date:04/18/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased a amp. it took over 3 weeks to ship. I decided to go in another direction. they took to long to ship. now they are not refunding an unopened unit. they are the worst.

• Initial Complaint

  Date:03/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a amplifier on 3/1/23 in the amount of ****** also purchased route protection for lost or stolen package.it is now 3/6/23 they say *** picked it up on 3/2/23 but the tracking number is not active and *** does not have the package.i have called numerous times and all they keep saying is give it more time.when *** picks up a package it is scanned and a estimated day of delivery is given still nothing to this day I want my product or my money back immediately.

  Business Response

  Date: 03/10/2023

  We have been experiencing a high volume of orders due to it being tax season which is causing delays on our shipments. We have shipped this out and tracking is showing movement with an estimated delivery date. 

• Initial Complaint

  Date:03/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for multiple items mid-day on Monday 2/20/23 and it took several days to ship. I was notified that my items would arrive Wednesday 3/1/23 so I took my car apart to prepare it for the items I ordered. On Wednesday 3/1/23, *** delivered only one of the items that I had ordered. I called ********** and was told to send an email with pictures of what I received. I sent the email immediately after the phone call then waited a few hours for a response. After no response, I called ********** again and asked if they received my email. I was told that my email had been received and that I would hear back shortly on a resolution. Its now Thursday 3/2/23 and I still havent received a response. ********** used to be a great business and Ive spent thousands of dollars with them over the years but recently, they seem to severely mess up my order every time. This mistake is by far the worst and they dont seem to have any desire to resolve it. Now I have to reassemble my car without installing my items because I didnt receive them and my two days that I took off from work to install my items has been wasted.

  Business Response

  Date: 03/10/2023

  We have shipped out customer's missing items on 03/02/23 and was delivered on 03/07/23. We were in communication with customer and advised that we were assisting him on sending out the remainder of his shipment. 

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered something few hours early for my son, item would not be shipped till 02/23/23,ad put the item 57 dollars cheaper before tax, as **uld not get the ad for two amps at sale, weird **uld if order separate for more Cash. I tried to email or use ********* told they adjust it then when they did not follow up tried pay pal for help but because charge and payment were the same dismissed it. It was immediately so screen shots and ad showing issue never got to be seen as case closed before. I began to wondered about advertising items, then only can buy them separately. Plus free shipping but get this, Route Package Protection-SKU: ROUTEINS **st few buck so not actually free shipping since *** offers tracking but when went to remove it made it sound like it would not be **vered when shipped. I tried emailing ** using BBB site earlier and recently. Just started to wonder after ignored. I have a **py of the letter sending to pay pal **rporate offices to see if can be reviewed maybe or if put the wrong reason, boom loose. ******, seems miss **mmunication, hard to get info on their battery and if their charger only one works safely as theirs if more money not sure why.

  Business Response

  Date: 03/15/2023

  Issued refund on the partial as customer requested. 

• Initial Complaint

  Date:02/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 8th bought Order #****** $39.38 ********** Item defective plugged in burnt smell and burned my hand They want me to call a Mechman which is another business, I didnt buy from him because of his reviews. See images ********************** tracking Want a return label and a refund. If not I will get an attorney and make this a civil suit, trust me I would spend ******* just to put them out of business, I have plenty of money, crooks will pay!

  Business Response

  Date: 02/13/2023

  Provided customer with warranty/return policy for items that have been installed. Have advised them to contact the manufacturer directly as they will be able to better assist on their product they have purchased. Refund will be issued as this was requested from them. 

  Customer Answer

  Date: 02/14/2023

   
  Complaint: 19397217
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 02/14/2023

  Close. Refunded me. Those Crooks!

• Initial Complaint

  Date:12/16/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/27 I placed an order. I received a tracking number that it shipped 12/2. I was told on 12/9 *** finally picked up the package. As of today, 12/15 *** still has not showed a receipt scan. I have asked these guys on numerous occasions to cancel and refund so I can purchase something elsewhere. Its been a week since the package was allegedly picked up by *** and still no scan. I no longer want these. I want my money back. They need to be more honest with their customers. Everytime i called it was "Just give it a couple more days". They could have cancelled this and gave me my cash back and I wouldnt have given a negative review. But to lie and says its on its way when they cannot provide any proof other than their word doesnt work for me. Attached is original order date. And present *** status on the package.

  Business Response

  Date: 12/22/2022

  We have already issued a refund to the customer. Will be providing attachments on having this issue resolved. 

  Customer Answer

  Date: 01/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Actually I was a little pushy and D4S handled themselves professionally the whole time. Their audio equipment is second to none. It's just unfortunate this last transaction didnt go well. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a subwoofer from down4soundshop.com last week. It was bad so i am trying to get it warrantied or refunded. I contacted ********** and told them about my problem and they told me id have to contact Skar Audio the subwoofer maker to start a warranty claim with them(Skar Audio) that they (**********) liquidated all there Skar Audio merchandise. *********** told me to go through skar and **** is telling me that i have to ********** warranty it. I have screenshots of both conversations. I even called ********** and they assured me that skar was to handle the warranty. They are giving me the run around on a $200 speaker. I wish i never had ever bought anything from both companies. Skar is blaming ********** and ********** is blaming skar and neither will help **** just want a warranty or a refund please.

  Business Response

  Date: 12/10/2022

  We have advised customer multiple times that he must get in contact  with the manufacturer to have this warranty process resolved. At ********** we are not able to do any repairs or replacements. These items are being liquidated as we will no longer be carrying this brand. Have attached a conversation we had via email with customer advising on this. 

  Customer Answer

  Date: 12/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************