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Business Profile

Sound Systems

Down4SoundShop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sound Systems.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a ************************** amp through ********** in April of 2022. Since installing the amp, it pops when powered off. I re-installed my previous amp and the problem went away. I have contacted both ********** AND Wolfram multiple times since then, and no one wants to accept responsibility to take care of this issue. And, thats if I can even get a response from either company. I will not purchase from these companies or will not purchase a Wolfram product again, due to their poor warranty department and customer service.

    Business Response

    Date: 10/12/2022

    Hello ******, we will be sending you warranty instructions to have the amplifier be sent to ************** for repair. Please be on the lookout for an email to start this process. We appreciate your patience and cooperation during this time. 

  • Initial Complaint

    Date:04/22/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Worst warranty team no response emailed the company several times to get a update on my problem to be told they are very quick to resolve warranty issues and there working on it I purchased the skar sdr 15 d4 and wired it to 4 ohms for the break in process the amp I'm using is rated at 550 watts at 4 ohm and the sub is 600 watt rms I just honestly want a replacement sub that's all I'm asking for I under powered the sub and one of the tensel leads burnt up sent pictures of the problem and everything they asked for

    Business Response

    Date: 08/15/2022

    Business Response /* (1000, 5, 2022/04/26) */ This warranty process can take time to get to each customer in a timely manner as there are others that need assistance as well. We will be reaching out to the customer today to get this issue resolved and see if this does qualify under our manufacturer defect warranty. We will be reviewing pictures that were received and follow up as soon as possible. Consumer Response /* (2000, 7, 2022/04/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Down4SoundShop is NOT a BBB Accredited Business.

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