Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been receiving SI for quite some time now and despite various attempts in contacting customer service to ask how this is being paid, Ive had no response! I need to know if ** being charged for this, or if maybe someone I know is still getting charged for this subscription as it is unwanted and wasteful.

  Business Response

  Date: 11/22/2022

  Contact the publisher Sports Illustrated.

• Initial Complaint

  Date:11/21/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed two charges from SSI *************************** on my ********** credit card. The first charge was on June 14, 2022 and I thought it was for my recent Sports Illustrated Renewal. Then a second charge for the same amount ($68.48) appeared on my credit card statement on November 7, 2022. I called the number listed *************) and could not get to talk with a person. I will try to send an email to them but was not positive I understood the correct email address as the individual had an accent. If this is a recurring charge, I want it canceled and I would like a refund as well. I see others have had the same problem lately. Thank you for your assistance.

  Business Response

  Date: 11/21/2022

  A refund has been issued. Please allow 3-4 days to post. The customer was scheduled for a recurring charge. We have now removed that from the recurring system and removed the customer from our database.

  Thank you.

  Customer Answer

  Date: 11/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I am assuming they HAVE removed my name from their database and there will not be any further recurring charges.  I did receive a letter from them today with notice of another recurring charge due in December.  I will return that letter and **** it "PLEASE CANCEL ANY RECURRING CHARGES AND TAKE MY NAME OUT OF YOUR DATABASE."

  Thank you very much for your assistance in contacting this company and getting them to refund me.

  Sincerely,
  
  *************************

   

• Initial Complaint

  Date:11/02/2022

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2022 I made a payment using my credit card to Subscriber Services on their website (www.subscriberpaymentservices.com) of $134.40 for 160 issues of Sports Illustrated. On around 10/27/2022 I received an invoice in the mail from Sports Illustrated for $77.84 for an unnamed number of issues. I checked my account at www.si.com/myaccount and the $134.40 payment does not show. Only the invoice for $77.84. Please advise. Their number is ************. In researching complaints this is not the first time that this has happened - so please shut them down and fine them. I want TWICE the $134.40 from them.

  Business Response

  Date: 11/02/2022

  We have adjusted and corrected customers subscription account. There was an error in the name and address information.

  Customer Answer

  Date: 11/07/2022

   
  Complaint: 18346139
  
  I am rejecting this response because credit to my account has not been provided yet.  Please find out how long it will take for me to see the credit applied.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 11/23/2022

  This account has been researched and is currently an active subscription.

  Customer Answer

  Date: 11/28/2022

   
  Complaint: 18346139
  
  I am rejecting this response because: they still have not extended my account expiration date, I paid for a 3 year extension and my account expires in December 2023.  See the attachment,
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 12/13/2022

  Subscription has been adjusted. Must allow up to 2 issues for correction adjustment to reflect.

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18346139
  
  I am rejecting this response because:

  Until I see that this is reflected on my account end date, I do not trust the merchant to deliver.  This was supposed to be resolved in November according to the merchant.

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 12/14/2022

  Ok. Allow 1-2 issues for correction.

  Customer Answer

  Date: 12/15/2022

   
  Complaint: 18346139
  
  I am rejecting this response because:

  I've been waiting for over a month now and more than 1-2 issues, when I see the date on my account reflect an extension then I will say this is resolved.  Promises are useless until delivered on. 

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/04/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2022 I received a solicitation from SI Renewal Services (Sports Subscriber Services) to renew my current Sports Illustrated subscription for several issues. The pricing was reasonable so I submitted payment with my Discover Card of $95.04. It appeared on my account on March 2, 2022. I never noticed an ending subscription date change when logging into my Sports Illustrated account. Subsequently on September 1, 2022 I was charged another $95.04 from Sports Subscriber Services. I called the number associated with the charge listed on my Discover account statement and you simply get a message to email ******************************** with requests. Of course that email address does not exist. I didn't leave a message at the tone because at that point I didn't trust the source any longer. I logged into my SI account and email ***************** They responded that they have NO relationship with Sports Subscriber Services in Nevada. I called Discover and had the charges removed from my account and had SSS blocked from future charges. I would like my information removed from their business records but am not sure now to go about that. Can BBB intervene on my behalf? Thank you.

  Business Response

  Date: 10/04/2022

  ******************************** us a valid email address. We have removed this account from our database.

  Customer Answer

  Date: 10/05/2022

   
  Complaint: 18167705
  
  I am rejecting this response because: the email address they have provided in their response (as is in their phone message) is rejected by mail servers as invalid.  I tried it again exactly as stated in their response.  
  

  I do accept,  but do not necessarily believe, they deleted my account from their database. 
  

  Thank you for looking into this for me.  I will consider it closed. 
  
  Sincerely,
  
  *****************

  Business Response

  Date: 10/05/2022

  Name:*****************;
  Address:10 ******** 
  *************
  

  account updated and corrected.

  Business Response

  Date: 12/07/2022

  Email address is correct.

  ********************************

  Case closed.

  Customer Answer

  Date: 12/16/2022

   
  Complaint: 18167705
  
  I am rejecting this response because:  The most recent response from the business is copied here:

  Email address is correct.
  ********************************
  Case closed.

  This response does not address my most recent rebuttal at all, but only one of the original complaints.  My most recent rebuttal request that the business work with Discover Card to refund my money for fraudulently selling me a subscription extension that they have no rights by Sports Illustrated to sell, and then actually charging me THREE TIMES over the course of 11 months.  I have checked my original subscription and the date it expires is still the same original date of MY order.  It has not been extended and will not be as detailed in the the original attached document declaration from the real Sports Illustrated (attached again for convenience).  The business needs to address when they are going to refund my money to Discover Card.

  You can please also inform them that a complaint has been lodged with both the ****** ************************* and with the ****** ****** of ******** Affairs.  I am not going away. 
  
  Sincerely,

  Business Response

  Date: 12/19/2022

  As the customer has been refunded through multiple charge back disputes, we cannot refund the customer. Also, we are not able to respond here as this needs to be resolved through the credit card dispute process due to the customers action that they initiated.

  Customer Answer

  Date: 12/28/2022

   
  Complaint: 18167705
  
  I am rejecting this response because: Two of the three charges have been refunded to me by Discover Card because the vendor (Sports Subscriber Services) does not respond to Discover Card concerning those two disputes.  One charge although has been placed back on my Discover Card because Sports Subscriber Services provided Discover Card with 'proof' that the transaction is valid (see newly attached).  I maintain the transaction is not valid, as they are not partners with Sports Illustrated (as previously documented). When reviewing my subscription on the Sports Illustrated site my subscription ending date has not changed from the original order date.  If the Sports Subscriber Services transaction was valid then my subscription end date would have changed, as it was purportedly supposed to.  

  Sports Subscriber Services still owes me $95.04 for the original fraudulent transaction. 
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:07/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of this year, 2022, I was sent through the USPS mail, a SPORTS ILLUSTRATED RENEWAL NOTICE from a company called Subscriber Services, *** N ******* Blvd, Suite ***** Las Vegas, NV XXXXX. It offered me a number of renewal options on my soon to be upcoming renewal for my long time SI subscription. Lower than normal pricing seemed to be a come on for a quicker renewal to me, so I paid a fee of $38.64 by going to their customer service email site.... *****************@gmail.com. and with my credit card paid this on line. It appeared on my credit as a charge on 6/16/22 for $38.64. I contacted SPORTS ILLUSTRATED direct to see why I was still receiving renewal notices having already "paid" for my renewal. They informed me they have no connection to this fraud company and have seen this before. I want to take this further and will through the FTC. I want to get my credit card number out of their hands. AND get a letter from them stating they have refunded my $38.64 and will discard my credit card from their files asap.

  Business Response

  Date: 08/27/2022

  Business Response /* (1000, 5, 2022/08/02) */ Subscriber Services has been in business since 1986. All orders are processed through an authorized clearinghouse for subscription agents who are authorized directly with Sports Illustrated Magazine to clear orders for Subscriber Services and it's divisions since 1954. Although this was a legitimate order, we will cancel and refund the customer.

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a renewel notice for my Sports Illustrated Magazine from Subscriber Service, *** N. Rainbow Blvd. Suite **** - Las Vegas, NV *****. I paid online for 160 issues at $134.40. The payment cleared on April 11, 2022. I honestly had forgotten about it until I received a Sports Illustrated 'we want you back' form on July 11, 2022. I thought, wait a minute, didn't I already renew? I went through my records and here we are. 160 issues paid for and I havent received one as of today, July 18, 2022. I have called, left messages, sent an email and I have heard nothing. I guess given all of the other complaints I have read, a refund would probably be the most sensible route to take.

  Business Response

  Date: 08/16/2022

  This customers subscription account has been adjusted and corrected. Please allow 1-2 issues. Thank you.

  Customer Answer

  Date: 08/16/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  First, I want to say "Thank You" for your help in this matter. Without the BBB, the common, everyday person would not have an opportunity or the ability in attempting to resolve a/any situation. Thank You!
  
  At this point, I don't feel like the response was detailed enough for us to accept. I paid in April and it is August. There was no mention of restoration for previous issues or an extension since April through August is lost.
  
  The trust and willingness to work with this company has been exhausted. The simple fact that I received no communication with them after reaching out just symbolizes their lack of care or respect for the customers they serve. Not to mention, their communication with you has been less than acceptable.
  
  A refund of $134.40 for the 160 issues plus 20 free issues would be acceptable. -****

  Business Response

  Date: 08/31/2022

  We have checked the customer's subscription account and show a future expiration date of October, ****.

  Business Response

  Date: 09/17/2022

  Business Response /* (1000, 15, 2022/08/16) */ This customers subscription account has been adjusted and corrected. Please allow 1-2 issues. Thank you. Consumer Response /* (3000, 17, 2022/08/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) First, I want to say "Thank You" for your help in this matter. Without the BBB, the common, everyday person would not have an opportunity or the ability in attempting to resolve a/any situation. Thank You! At this point, I don't feel like the response was detailed enough for us to accept. I paid in April and it is August. There was no mention of restoration for previous issues or an extension since April through August is lost. The trust and willingness to work with this company has been exhausted. The simple fact that I received no communication with them after reaching out just symbolizes their lack of care or respect for the customers they serve. Not to mention, their communication with you has been less than acceptable. A refund of $134.40 for the 160 issues plus 20 free issues would be acceptable. -**** Business Response /* (4000, 26, 2022/08/31) */ We have checked the customer's subscription account and show a future expiration date of October, 2025.

  Business Response

  Date: 01/02/2023

  The customers subscription account has been and was adjusted and corrected. It now has an expiration date of April, ****. This can be verified with Sports Illustrated directly.

• Initial Complaint

  Date:06/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 14, 2022 Invoice # ********* June 3, 2022 Invoice # ********** I received (2) two separate invoice RENEWAL NOTICES to renew a Sports Illustrated subscription. I called the number provided on both invoice notices (************). An automated voice recording answers stating "no one is available at this time to take your call". The automated recording provides you with an option to mail in subscription renewal or to cancel a subscription, it suggest you mail back the renewal form with cancellation written on the form. The renewal form provides an email address (www.subscriberpaymentservicves.com). This email address leads you to a site that does not provide any opportunity to cancel a subscription. A secondary email address is provided (*****************@gmail.com) to submit a request to cancel a subscription. I utilized this email address on June 3, 2022 to submit a request to cancel a Sports Illustrated subscription, also requesting payment deductions cease immediately. I recently received another Sports Illustrated RENEWAL NOTICE of which indicated the deadline of June 29, 2022 to submit a subscription renewal. I utilized the email address (*****************@gmail.com) to submit another request to cancel my subscription and immediately stop payment deductions. I will send both renewal notices back to Sports Illustrated, Subscriber Services via certified receipt mail. I have not received verification of my submitted correspondences. I am seeking the assistance of the Better Business Bureau to stop Subscriber Services, ******************************, Las Vegas, NV ***** from deducting any further subscription payments after my repeated acknowledgement via email to stop subscription payments. Any assistance that the bureau can provide is greatly appreciated.

  Business Response

  Date: 08/27/2022

  Business Response /* (1000, 5, 2022/06/26) */ Customer needs to contact the publisher for cancellation and any past related payment questions.

• Initial Complaint

  Date:06/04/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/2/2022 I made a payment using my credit card to Subscriber Services on their website (www.subscriberpaymentservices.com) of $134.40 for 160 issues of Sports Illustrated. The receipt is attached. On around 5/27/2022 I received an invoice in the mail from Sports Illustrated for $77.84 for an unnamed number of issues. I checked my account at www.si.com/myaccount and the $134.40 payment does not show. Only the invoice for $77.84.

  Business Response

  Date: 08/27/2022

  Business Response /* (1000, 5, 2022/06/07) */ Customer's subscription account has been adjusted and corrected. Name: ************************************************************************* Consumer Response /* (3000, 7, 2022/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The adjustment and correction does not show up on my Sports Illustrated account. Will check it later in the week and get back to you. Business Response /* (4000, 9, 2022/06/26) */ Subscription account has been adjusted and corrected. Thank you. Consumer Response /* (4200, 11, 2022/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not understand what "adjusted and corrected" means in regards to my account. Please explain how I can confirm that my order is being fulfilled and when I will receive my first issue of SI. I've called the customer service number and have left messages twice. Business Response /* (4000, 13, 2022/07/01) */ This has been taken care of and adjusted. Billing has stopped and subscription has been corrected with the paid renewal.

• Initial Complaint

  Date:06/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a sports illustrated renewal letter in the mail from subscriber services Las Vegas.i renewed for 2 years and paid $68.48 with my debit card. I never got a email confirming the transaction. Did some research and found out that this is not sports illustrated. I want to cancel and have my payment refunded.appreciate you. **********************************

  Business Response

  Date: 08/27/2022

  Business Response /* (1000, 8, 2022/06/22) */ Customer has been refunded.

• Initial Complaint

  Date:05/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Late last year I subscribed to sports illustrated using this company. I paid for a year(all of 2022) and have only gotten the first 2 issues of the year. I would like to receive the issues I missed and the rest of the future issues I paid for.

  Business Response

  Date: 05/20/2022

  Business Response /* (1000, 5, 2022/05/19) */ We have adjusted and corrected this. Please allow 2-4 weeks for correction. Consumer Response /* (2000, 7, 2022/05/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) The business has responded that they will correct what happened. Provided that they follow through, I am satisfied with the process and thank you for intervening.