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Business Profile

Subscription Agents

SI Renewal Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Agents.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just received a renewal request from ******************. On 6/16/2022 I thought I renewed SI for 10 years for $134.40. Evidently, I did something wrong because the subscription service never told the folks to extend my subscription expiration date past the indicated 2024 date in my just received renewal request. I'm guessing it was the subscription service that messed up. In pursuing this problem my wife and I discovered that there are a number of other subscribers that have had the exact same problem and that the BBB was helpful in rectifying this problem. Help...

  • Initial Complaint

    Date:11/15/2024

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged $38.64 for the 4th time this year by this company, a reoccurring to my credit card. I have tried to cancel this before, but it keeps on. There is no way to contact them, I have left several vmails and email. No one responds. I do not know what the charges cover or how much I paying for subscription renewal. My magazine says April25 on the label. I want these charges stopped, cancel any future payments, and refund $154.56.

    Business Response

    Date: 11/15/2024

    This was a charge for Sports Illustrated.

    Business Response

    Date: 11/15/2024

    A refund has been issued.

    Customer Answer

    Date: 11/15/2024

     
    Complaint: 22561369

    I am rejecting this response because:

    I am looking for a total refund of $154.56, not just *****. Refund an additional $115.92 and confirm cancelation of this recurring payment.


    Sincerely,

    ******* ******

  • Initial Complaint

    Date:08/15/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Sports Illustrated subscription in 2022 for 64 issues plus 10 free. The issues were not credited to my account until a year later after having to reach out over email. Some how the subscription was only credited for 24 issues and has since expired on my account. I reached out three weeks ago over email to get this resolved and get the full credit of my order. I have not had any response. Communication is non-existent. I have only received about 12 issues.

    Business Response

    Date: 08/15/2024

    This account has been adjusted and corrected.

  • Initial Complaint

    Date:07/16/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please cancel sports illustrated. It's been years. I've cancelled repeatedly yet am still being billed

    Business Response

    Date: 07/16/2024

    You must contact the publisher directly yourself. They have a toll free number.

  • Initial Complaint

    Date:06/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a subscription to **************************** which has ceased publication. How to I ger a refund?

    Business Response

    Date: 06/18/2024

    Sports Illustrated has been sold to a new publishing company(Minute Media). They just signed a 10 year agreement to print and publish the magazine. The next issue due out is the June/July issue which is a double issue. If you want to cancel or get a refund you would need to contact the publisher.

  • Initial Complaint

    Date:06/11/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since Sports Illustrated has simply stopped publishing print issues, what happens to all of us subscribers who still have term left on our subscriptions? Is there any indication that they will resume publishing again, or do we need to pursue getting refunds? I have tried to contact both SI and MinuteMedia, the new publisher, using their customer service phone numbers and emails, and my inquiries have gone unanswered. I know I'm not the only one wondering how this will work.

    Business Response

    Date: 06/11/2024

    Minute Media is the new publisher under a new 10 year print publishing agreement. The next issue is the June/July issue and its a double issue. Credits will be issued for any missed issues according to ************* This is the latest information regarding Sports Illustrated printing schedule.

    Customer Answer

    Date: 06/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:06/05/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged $76.16 four times this year. 2/28/24, 3/23/24, 4/28/24 and 6/3/24. I have asked them repeatedly to CANCEL this subscription. They did refund 2 of those months but now again on 6/3/24 they charged me another $76.16. Please have my subscription SPI3621796980 cancelled and send a confirmation of cancellation. I don't know what is going on with SI but it looks like its happened to other people.

    Business Response

    Date: 06/05/2024

    Refund has been issued. Account has been frozen from any further activity.

    Customer Answer

    Date: 06/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:05/06/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February, 2023, I purchased a subscription to Sports Illustrated for my wife's cousin in the amount of $76.16. In July, 2023, I started getting additional charges to my credit card in the amount of $76.16 each. They occurred at random times. You can see them on the attached document. The only way I could reach the business was by emailing them using the form on their Contact Us page. Each time I contacted them, I would receive an apology and a couple of refunds, then nothing. I contacted them several times with pretty much the same response. In March of 2024, ***** was to contact them to ask them to not charge my card any more. On April 28, 2024, I received another charge. I sent another email to them today (May 3, 2024) asking for resolution. Basically, they have charged me eleven times at $76.16 each over the past year, and I have received six refunds. However, they keep charging my card. By my count, above the original subscription payment, this firm has charged me $837.76, refunded me $456.96, leaving them owing me $380.80. Their communications with me have been less than satisfactory.

    Business Response

    Date: 05/21/2024

    We have frozen this account and started the refund process. Please allow 2 weeks for the ALL the refunds to be processed.

    Thank you.

    Customer Answer

    Date: 05/21/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    The business has a checkered history in rectifying this issue.  I will wait and see.


    Sincerely,

    *****************************

  • Initial Complaint

    Date:02/26/2024

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 4, 2022, August 29, 2022, Sept 6, 2022, Feb 27, 2023, Mar 6, 2023, Aug 28, 2023, Sept 5, 2023, Feb 26, 2024. $68.48 for a total of $547.84 Charged to my account for Sports Ill SPI3663962821 for PRINT only renewal. Called April 2022, March 2023 and Sept 2023 to correct and refund. No action. Phone number ************. Now calling to cancel again and they say they cannot cancel???

    Business Response

    Date: 02/29/2024

    We have initiated refunds starting today. We can only issue 1 refund at a time, so this will take a few weeks. It looks like there were duplicate accounts causing the errors in charges. We have deleted all duplicate records and have frozen the original account from any future charges.

    Customer Answer

    Date: 03/07/2024

     
    Complaint: 21348304

    I am rejecting this response because: Only one refund has been received with no timeline for the remainder.  They admit a double account, BUT I never ordered online access (print only). All should be refunded.

    Sincerely,

    *************************

    Customer Answer

    Date: 03/12/2024

    I have updated my debit card information with my bank. As a result the refund will not be able to apply to my account.  I wish a manual check to be sent.  I have tried contacting the business and ******* said I have no pending actions with them?   

    Customer Answer

    Date: 03/26/2024

    What is the status of this filing please.

  • Initial Complaint

    Date:02/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid the renewal service a check on 6/23/22 for a 3 year subscription to Sports Illustrated.My invoice # was *********. My check was cashed, the renewal was never processed. I spoke to Sports Illustrated regarding the issue and they told me they are not affiliated with this business, therefore, they had no information on the renewal and were unable to help.I did not realize this until Sports Illustrated said my subscription was up. I have called and emailed the Subscriber Services and received no reply.

    Business Response

    Date: 02/17/2024

    This subscription account has been adjusted and corrected.

    We are a legitimate subscription renewal service for various magazines regardless what you were told by Sports Illustrated. We are independent service agency. There are approximately 900 independent subscription agencies across *******. 

    Subscriber Renewal Services has been in business since 1986. All orders are processed through an authorized clearinghouse for subscription agents who are authorized directly with *************************** to clear orders for Subscriber Services and it's divisions since 1954.

     

    Customer Answer

    Date: 03/04/2024

     
    Complaint: 21268272

    I am rejecting this response because:  I have checked with SI and my subscription has not been extended.

    I purchased 3 years in June of 2022 through Subscriber Services. 

    It was not processed and still has not been processed.

    Sincerely,

    *******************

    Business Response

    Date: 03/04/2024

    Please provide you address and we will send another renewal order immediately on your behalf. Once **********, you can check your expiration date with the publisher within 2 weeks and it should be updated.

SI Renewal Services is NOT a BBB Accredited Business.

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