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Business Profile

Used Auto Parts

OEM Used Auto Parts

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Auto Parts.

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a tcm module (transmission control module) for my 2013 Silverado 1500. On May 13th, 2024 with a one year warranty that cost extra. $59 plus $8 (warranty) plus $35 shipping . total = $102 .Debit card purchased from my bank statement reads. 13MAY2024, SP OEMUSEDAUTOPARTS IL $102.00 This module does not work with my truck. I have communicated with the company and they replied with ************** are not plug and play. You will need to see a mechanic who can reprogram the item for you. Dealerships do not program used computers. if you have any other questions, feel free to let us know! Thanks, ***** My response is I purchased a one year warranty. The item I purchased from you does not work with my 2013 Silverado. I did not see any disclaimer on your website that tells me to have this item programmed. Please refund as per your legal obligation. Thank You.

  • Initial Complaint

    Date:03/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a starter from their online website for my ***** Impala. But before I could receive the item the vehicle was hit in totaled out no longer needed the starter. It arrived in my home yesterday didn't even open the box nothing has been touched. Contacted the company on more than one occasion to return the item they said I had the ability to return it no problem within 90 days. Reached out the other website there were issues was unable to process the return. Sent them at least three or four emails requesting assistance via phone call to get this resolved they sent me back emails that didn't help my situation. Also call their business I left two messages yesterday and today and I've yet to hear back from anyone. I had no problem contacting them when I was giving them money now they seem to be missing an action when I need money back. But like a full refund need them to send me some type of packaging slip so I can send back their product and be made whole again.

    Business Response

    Date: 04/04/2025

    Customer was refunded and has talked to 3 representatives resulting in a full refund. They were told to not return the part back either. 

  • Initial Complaint

    Date:03/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company used a *** number that is not my vehicle and sent me an alternator for the *** that is not mine. And that was the wrong part. If they would have taken the time to look up the *** that I gave them they would seen what the correct alternator would fit my car. But instead they used some other *** and sent the wrong part. Now they keep asking me to pay for shipping label and shipping cost and to buy another alternator.

  • Initial Complaint

    Date:03/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have made multiple attempts to return a part I ordered because they put the wrong vehicle information they do not respond and won't send me the return label I have spent a total of 337 and cannot get them to provide me with a easy return process

  • Initial Complaint

    Date:02/18/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a transfer case and front carrier on January 18. I have not received any update on shipment. I have tried to call many times as well as reach out over email. There has been no response. At this point I feel I was scammed out of $1000

  • Initial Complaint

    Date:02/12/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a radio that was guaranteed to work. Radio came and went to have installed and it does not work. I tried a dozen times to call the company always got a voicemail and No return calls. In addition to I have emailed and no luck.

    Customer Answer

    Date: 02/12/2025

    Seems to be how they operate from reading other reviews- They dont return calls or emails. 

  • Initial Complaint

    Date:01/30/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wrong part does not fit and they won't answer my call and won't email me r nothing they new they gave me the wrong part I just want my money back

    Business Response

    Date: 02/04/2025

    We have responded to this customer, attached is the proof that we had answered them and told him that they would be responsible for shipping because the incorrect one was ordered. 

  • Initial Complaint

    Date:01/21/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a part and a 2 year warranty. When received, the part does not work. Attempted to contact company for refund but the company will not return calls or emails.

    Business Response

    Date: 02/04/2025

    The customer has been reached out to after they sent a message on ********(see attachments). One of our employees reached out with a email to return the item and instructions and we did not receive a response from the customer so we assumed they had understood. If they needed clarification, they needed to reach back out which has not been the case. 

    Customer Answer

    Date: 02/05/2025

     
    Complaint: 22829096

    I am rejecting this response because:

    The company did finally respond. But, I immediately responded to them in the return request. I asked why I'd be charged a restocking fee when the product they supplied was faulty. The company has not responded to multiple requests for an answer to that question. 

    Sincerely,

    ****** *******

    Business Response

    Date: 02/19/2025

    As we mentioned before, we do not have any other email from you, our phones are open from 7am to 3:30pm. The email we sent you with the return instructions was not responded to. If you would like for us to verify why the part did not work, please email us at ****************** and we'd more than happy to answer. 

     

    Customer Answer

    Date: 02/21/2025

     
    Complaint: 22829096

    I am rejecting this response because:

    Your response is a lie. I did respond to the email as is evidenced by my attachment. You did not respond to my question. The part did not work, yet you well charge me a 15% restocking fee even though I bought a warranty. That is shady business at best or a full scam at worst. 

    Sincerely,

    ****** *******

    Business Response

    Date: 03/11/2025

    Can you please provide screenshots of said interactions where you said you emailed us?

    We are not trying to hold your money, we have given you instructions on how to return the item. That has not been the case since the item has not been sent back. If the item was defective as you claim, we will need to verify as we mentioned in a previous email. 

    Customer Answer

    Date: 03/11/2025

     
    Complaint: 22829096

    I am rejecting this response because:

    Here's the screen shots.  You never gave an answer to my question. If the part is bad and I bought the warranty, why am I charged a restocking fee?


    Sincerely,

    ****** *******

    Business Response

    Date: 03/13/2025

    Please review the sender information for the "to" field.

    Our support mailbox, as indicated in the email attachments you sent, is ******************* It appears you replied to the website domain, which is why we have not received your email. I have thoroughly checked all possible mailboxes, including spam, and unfortunately, your email was not directed to us. Otherwise, we would have responded.

    Kindly send your email to our support address provided above so that we can assist you. We are committed to resolving this matter and facilitating your refund.

    Customer Answer

    Date: 03/14/2025

     
    Complaint: 22829096

    I am rejecting this response because:

    That is a straight up lie. I've attached a screen shot of the header that shows it was sent to the support email. I replied directly from the first email I received from you. You have that email address named as the web domain so that's the name showed when replying. 


    Sincerely,

    ****** *******

    Business Response

    Date: 04/04/2025

    We still haven't received a call or an email from you, we are not trying to drag this situation out any longer. Please feel free to email me directly

    *************************************

    So that I can send you a return label and refund you in full. I will also send you an email reaching out to tell you the same thing. 

  • Initial Complaint

    Date:01/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business changed the terms of the refund policy days after I initiated a refund, and contacted them in regards to my partial refund. They did so without informing members/customers about policy changes, or honoring the original refund agreement where I was eligible to receive my full refund. Their practice of such seemed flagrant. I have reached out to them with no additional reply.

    Business Response

    Date: 01/21/2025

    We cannot "change" our return policy which has been clearly posted on our website since before this customer purchased this part. It clearly states: "All orders returned for other then defective(warranty) will be charged a 15% restocking fee.  Shop pay installment orders will be charged a 21% restocking fee."

    We apologize that the customer did not read prior to placing an order but we have been transparent on our website. We refunded them everything but our 15% restocking fee which our website states we would if you were to return the item without being defective. Customer never reached out saying that was the case which is why we refunded him the amount we did. This isn't "wrong" customer service as the customer states, it was an oversight on their part. 

    Customer Answer

    Date: 01/25/2025

     
    Complaint: 22720938

    I am rejecting this response because: it is false.  While I didn't take a screenshot of the previous return policy, the history of their website host can prove it was changed significantly after I reached out in regards for full refund.  I read the policy before I reached out and seen it was changed afterwards.  I don't have proof but wanted to inform you of their practices.  

    Sincerely,

    ***** *****

    Business Response

    Date: 02/04/2025

    Why would we demonstrate our website host to prove a moot point? Our return policy has been what it is. We've sent screenshots of what is clearly stated there, if they did not feel the need to read it over before purchasing, it is not our fault simply put. The restocking fee is more than justified. 

    Customer Answer

    Date: 02/08/2025

     
    Complaint: 22720938

    I am rejecting this response because: the business is still projecting bad business practices of cheating, lying, and deliberately changing the return policy after I reached out in regards to returning the product due to it arriving late.  Getting screenshots of the return policy from the web provider, in which I did read, would prove it is in-fact the business that is lying.  Customers should be encouraged to support other trustworthy businesses.  And, the owner should confess to his dirty practices, or have the web host provide all the return/refund policies that were stated on the website before I returned the product which would prove how the wording was changed after I reached out.  It was a dirty crime and criminal service to the public and customers.  Not reputable to be of good standing with the BBB, especially with him lying about never changing it.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:11/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered an item listed as compatible with my vehicle. It is not. Phone goes unanswered, email gets auto-reply directing me to their website which doesn't work.

    Business Response

    Date: 11/30/2024

    The only inquiry we have received from the customer is regarding processing a return, to which we replied on November 25. However, we have not received any further response from the customer since then. The part the customer ordered is a ********* ***** *** display screen. We provide detailed compatibility information on our website. This part is part number specific, meaning that if the part number ID does not match the original display screens part number, it will not be compatible.

OEM Used Auto Parts is NOT a BBB Accredited Business.

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