Complaints

This profile includes complaints for Baja Auto Sales's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Baja Auto Sales

  824 S Decatur Blvd Las Vegas, NV 89107-3917

• 

  Baja Auto Sales

  3333 Fremont St Las Vegas, NV 89104-2212

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to those dealership due to in house financing and my credit score low. As a result I don't want any hits lowering my score.Talked briefly to a sales *** who took my information.He NEVER said he would run my credit ***ort.The next thing I know he comes back after talking with the manager saying I need 2000 down and on cars I didn't want due to...MY CREDIT SCORE BEING TO LOW!!! HE RAN MY CREDIT WITHOUT MY PERMISSION!!! Now I will have a hit lowering my score AGAIN !! I NEVER SIGNED ANYTHING GIVING PERMISSION!!

  Business Response

  Date: 01/03/2025

  Thank you for bringing this to our attention. At Baja Auto Sales, all credit applications are completed electronically, and each application includes a privacy notice requiring the customers consent before any credit check can be performed. This notice clearly states that by providing consent, the applicant authorizes the dealership to check credit and employment history and submit the application to financial institutions. Additionally, the banks we partner with conduct their own credit checks as part of the approval process. We take privacy and transparency seriously and would be happy to discuss your concerns further to clarify any misunderstandings.

  Customer Answer

  Date: 01/03/2025

   
  Complaint: 22759670
  
  I am rejecting this response because:

  that response is false. The salesman AFTER he ran my credit tried to have me sign a paper that permits my credit to be ran. And I refused. 
  NOWHERE does Baja have my signature consenting to a credit check. 
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 01/06/2025

  Thank you for your follow-up, Mr. ***** We appreciate the opportunity to clarify. The form you were asked to sign after the credit check is our Credit Disclosure Form. This form is not an authorization to run your credit; rather, it provides information about how your credit details are used in the financing process.
  All credit applications at Baja Auto Sales are completed electronically, and authorization to run a credit check is provided when the applicant consents to the electronic Privacy Notice during the application process. We take these procedures seriously to ensure transparency and compliance with industry standards.

  Customer Answer

  Date: 01/06/2025

   
  Complaint: 22759670
  
  I am rejecting this response because:

  I  was never asked to sign anything consenting to a credit check. Further more you don't have my signature consenting to a credit check 
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 01/07/2025

  Thank you for your continued communication regarding this matter. We have reviewed your concerns thoroughly and obtained documentation from our digital application system to clarify the situation.
  The document attached is the electronic consent form you signed on January 2, 2025, at 10:11 PM, which includes your acknowledgment of the following:
  "By checking the 'I consent' ***** I certify that the above information is true and complete to the best of my knowledge. I authorize the dealership to check my credit and employment history, obtain credit reports, and/or to submit my application to one or more financial institutions for the purpose of securing credit. By signing this Agreement electronically, I agree that my electronic signature is the legal equivalent of my actual handwritten signature."
  The form also includes your electronic signature, timestamp, and IP address, confirming your consent to run a credit check as part of the financing process.
  We hope this clears up any misunderstanding, but if you have further questions, were happy to assist. Our goal is always to provide a clear and transparent experience for our customers.
  

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on july 13th i went to baja auto sales & thought i was purchasing a 2015 ****** versa note for $12,000 i gave them $3500 down & the salesman said 36 months of payments of $434 a month so i agreed to an as is warranty i paid the $3500 he gave me a form when my payment would be due how much & where to pay it & the smog certificate to the car said I would get the rest of my paperwork when I picked up the car on the 16th of July I went to pick up the car he handed me the key I then asked do I get some kind of ************** asked the manager for copies of my paperwork he gave me a pink form another smog cert when it was time to reg the car i need to get a drs form from the dealer i read this pink contract & i was confused it says i am leasing the car & for over $19,000 on one side& on the other side says $15,000 at the bottom it said at the end of the 36 months i then have the option to buy the car for $1200 dollars i was never told nor agreed to any of this especially a lease i went on 08/12 to talk with the salesman who sold me the car & get this drs form he was confused as well & got his manager the manager looked at the pink ********** went his office to pull it up on the computer he said that its a closed end lease I didn't understand what that was & it was not explained to me I have no idea what he's talking about no one said anything to me about any kind of ********** then said that the $1200 is a residual payment that's standard i told him I've never heard of that ever & he said oh well I'm sorry that no one explained it to you but that what you owe i never agreed to any lease agreement I would not have entered into any agreements with this company if i had known this I went in there to purchase or finance a car they lied to me about the ***************** of the car & what I will have to pay I would like to return this car & get out of this deal with this company, i want a refund of my *********** will go somewhere else

  Business Response

  Date: 08/16/2024

  We understand that you are concerned about the details of the lease agreement for the 2015 ****** Versa Note. Please allow us to clarify that during the transaction, the terms of the lease, including the payment structure and residual value, were explained, and you were provided with copies of the contract documents, including the lease agreement.
  Its important to note that the agreement you signed is legally binding, and the terms were agreed upon by both parties at the time of the transaction. While we understand that you may now feel differently about the lease, we are unable to cancel the contract at this stage.
  Please be assured that the residual amount in your lease is minimal, and customers who complete their lease payments always receive the vehicle title from the **** If you have any further questions or need assistance understanding any part of the agreement, we encourage you to reach out to us. We would be happy to go over the details with you once again to ensure that everything is clear.
  Thank you for your understanding.

  Customer Answer

  Date: 08/17/2024

   
  Complaint: 22151119
  
  I am rejecting this response because:
  I was not shown the details of any of this agreememt. the sales man had me sign  this paper that was on a clipboard withfolded on half and told me that it was a waiver explaining the gps policy. i have never seen this document and i never heard or read the word lease. i would never have agreed to a lease agreement. they purposely did not show me these paper or explain any of the fees so they could charge more money for the car and to keep the deposit. even the salesman was confused about the paper cause he never showed it to me so he didnt know any of the fees either. i recorded my conversation when i went to baja and talked to the salesman and the manager.
  Sincerely,
  
  *******************

  Business Response

  Date: 08/19/2024

  Thank you for your continued communication regarding this matter. We take these concerns very seriously and want to ensure that all aspects of your transaction are clearly understood.
  
  To clarify, *********************, our finance manager, was the individual who initially reviewed the lease contract with you during your visit. He also went over the same contract with you when you returned, ensuring that all terms were consistent and fully explained.
  Regarding your concern about the document being folded, I have attached a copy of the lease agreement that you uploaded to the BBB site.Ive highlighted the word "lease" throughout the document. As you will see, "lease" appears 34 times. This repetition makes it unlikely that the nature of the agreement was unclear. The lease terms, including fees and conditions, were presented transparently and explained during your visit.

  
  We hope this clarifies any confusion that might still be there. If you would like to review the contract again or have any additional questions, please don't hesitate to reach out to us.

• Initial Complaint

  Date:06/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought there a financed car on January 23. When I looked in detail at paper work I saw an amount of money I didnt understand and I asked the seller, and he told me there are State Fees and Taxes and everybody have to pay that. I trusted him! One year later I spoke with customer service of the bank that finance the car and I figured out that I had signed a Service contract with auto Dealer and I didnt know that. Ive been trying since February 24 to Cancel these contract and get the money back to lien holder and they are ignoring me!

  Business Response

  Date: 06/12/2024

  Thank you for the opportunity to address the concerns raised by *******************************************. We take all customer feedback seriously and are committed to providing clarity and resolution in such matters.
  We are genuinely concerned to hear that ********************** feels neglected. We want to assure her that her request was not ignored. Upon reviewing her case, it appears there was a misunderstanding regarding the cancellation and refund process for the service contract associated with her financed vehicle.
  When a vehicle is financed,any refunds from the cancellation of service contracts or similar agreements are automatically sent to the lienholder. This standard practice ensures that any refunds contribute directly to reducing the outstanding loan balance,maintaining the accuracy and integrity of the financing agreement.
  In ************************** case,since the car is still under financing, any potential refund would have been processed and sent directly to the finance company, not to her personally. This procedure helps protect the interests of both the customer and the financing institution, ensuring that all financial obligations are met appropriately.
  We regret any confusion or frustration this situation may have caused **********************. Our goal is to ensure transparency and fairness in all transactions, and we believe this policy supports that commitment. If ********************** requires further clarification or assistance, we encourage her to reach out to our management team, who are ready to help with any additional questions she might have.

  Customer Answer

  Date: 06/13/2024

   
  Complaint: 21840291
  
  I am rejecting this response because:

  I spoke with the Lien Holder of my car last week and the bank didnt get a refund yet in spite of I sent these cancellation on February 24. I also spoke with a management person last week and these person told me they will speak with the responsible lady. I also sent few emails and messages, no body responded me. I just want a cancellation and the refund to Lien holder. 
  
  Sincerely,
  
  ***************************************

  Business Response

  Date: 06/14/2024

   On our end, we are showing that a check was sent for the remainder of the warranty. The refund should be sent directly to the lien holder. If the lien holder has not yet received the refund, we kindly ask that they contact our management team to resolve the issue.
   We are glad to hear that you now understand the refund process and that it will be sent to the lien holder.
   Additionally,please note that since the cancellation is prorated from the time of purchase,sometimes it's more advantageous to keep the warranty. The refund amount may be insignificant compared to the value one might get from using the warranty.

• Initial Complaint

  Date:09/14/2023

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PURCHASED A VEHICLE FOER MY SON THROUGH BAJA AUTO SALES ON BOULDER HYWY. I SHOULD OF KNOWN THAT THIS WAS NOT A GOOD THING WHEN I WAS DELAYED 2AND A HALF MONTHES TO GET MY CARFAX!!! FROM A WEEK OF AGREEMENT I HAD CALLED TO MANAGER ********* COMPLAINING OF A NOISE UNDER THE **** AFTER 3 MONTHS OF HOUNDING THESE PEOPLE I WAS REFERRED TO NEWPORT MOTORS AND SPOKE TO HEAD OF SERVICE DEPARTMENT NAMED *****. IT TURNS OUT BOTH FRONT BEARINGS ARE OUT. A PART THAT LIFE EXPECTANCY IS 89 - 110 THOUSAND MILES!! AND I WAS TOLD THAT AFTER 15 THOUSAND MILES IT WAS MY FAULT. I WORK IN ************ AND LIVE IN ******* SO DRIVING IS A BIG POINT I MADE WHEN I SPOKE TO THE SALES MAN. YET THIS REPAIR FELL ON ME AND A TOTAL OF $ ****** AND I WILL INCLUDE THAT THERE WAS A FAULTY PART SO I HAD TO LOOSE WORK TIME AGAIN TO COME IN FOR AN ADDITIONAL REPAIR. THIS IS WHERE I AM AT, I HEARD THE SAME OL "AS - IS CRAP!! THE PROBLEM IS THAT I HAVE WORKED FOR AN ATTORNEY AND LOVE RESEARCHING MY LAWS, I AM SEEKING ******* NOW THROUGH THE ***** LAW RIGHTS A CONSUMER ***** ATTORNEY. THE REASON I BELEIVE MY CASE TO MEET THE DISCRIPTION IS THAT : AFTER THE MANY TIMES I WENT TO NEWPORT MOTORS AS MANY TIMES AS THE ***** OF MY VEHICLE WAS REMOVED AND EVEN UPON PURCHASE INSPECTION, NO ONE SAW OR CARED TO MENTION THAT THIS 2016 ****** COROLLA HAS A SPLIT ON THE DRIVER WHEEL AXEL?? OR SEE THE GREESE COMING OUT OF THAT TEAR?? AND THE PLAY COMING FROM THE INTERVALS OF THE STEERING RACK?? IT WAS ONLY WHEN I TOOK THE VEHICLE TO A TRUSTED MECHANIC AND GOT A DIAGNOSTIC FINDINGS UPON INSPECTION OF THE **** OF CONCERN. THE REASON THE BUSINESS WAS RELENTED TO SUPPLY MY REQUEST OF THE CARFAX AS I ASKED FROM THE BEGINING TRUSTING THAT YOU WOULD EMAIL IT TO ME AS YOUR WORD PROMISED. I HAD TO COME IN TO THE DEALERSHIP AND HAVE IT HANDED TO ME ON 7/27/23. - WAS BECAUSE THE BUSINESS KNEW THAT THIS VEHICLE WAS IN A FRONT AND BACK ACCIDENT. THE BUSINESS IS TO DISCLOSE THE CONDITION AND DAMAGES OF A USED VEHILE WHICH IN MY CASE THEY DID NOT! THIS IS A SAFTEY ISSUE AND THE ***** OF WHAT YOU SIGN AS COMPLETE AND ACCEPTABLE IS UNLAWFUL!!!!!! MY HISTORY IN SUCH A SHORT TIME I HAVE ALL THE ***** WORK STATING ALL THE COMPLAINTS OF THE SAME ISSUES !!!! IF I DO NOT GET A REPLACEMENT VEHICLE THEN I WILL TAKE BAJA AUTO SALES TO COURT.

  Business Response

  Date: 09/18/2023

  I appreciate your feedback and concerns regarding the vehicle you purchased from Baja Auto Sales. I would like to address your points and provide some context regarding your situation.
  First and foremost, I want to clarify that the vehicle you purchased was sold "as is." This means that it was your responsibility to thoroughly inspect the vehicle, test drive it, and assess its condition before finalizing the purchase. I understand that you test drove the car before making the purchase and signed a form agreeing that the car was functioning correctly and had no visible leaks.
              Regarding the delay in receiving the Carfax report, I apologize for any inconvenience you experienced. We aim to provide information promptly, and I'd like to mention that a Carfax copy was provided to you at the time of purchase for your reference. Please understand that while a Carfax report is provided on all our cars online, it is not a mandatory document that must be provided by dealerships under the law. Consumers do have the ability to obtain Carfax reports independently if they wish to assess a vehicle's history.
  In terms of the repair issue you mentioned, I want to clarify that Baja Auto Sales does not have its own service department. We rely on Newport Motors, located on Sahara Avenue, for diagnostics and repairs. They operate by appointment only. While it's unfortunate that you had to deal with a costly repair, it's essential to note that the vehicle was sold as is, and the responsibility for any post-purchase repairs falls on the buyer.
  Regarding your concerns about the vehicle's condition, it's crucial to remember that used cars *** have wear and tear that *** not be immediately apparent, even during a visual inspection. We encourage customers to have pre-purchase inspections by independent mechanics to ensure their peace of mind.
  We take your feedback seriously and are committed to addressing your concerns within the legal framework. Please feel free to contact us so that we can further discuss your situation in detail. However, it's essential to understand that, as the sale has been finalized and completed, we are unable to make changes or exchanges regarding the units involved in the transaction.

  Business Response

  Date: 09/18/2023

  Sold as IS

  Customer Answer

  Date: 09/18/2023

  No!!! The carfax was not provided at the time of purchase. The carfax I received has the date and time it was printed. 7-27-23 . As is does not mean I am bound to a bad deal. Looking into the ****** laws as is is not said and done. The condition and it being in a collision was not written anywhere on my paperwork and and state law says that the condition of the car and any damages like an accident or being salvaged needs to be written on the paperwork that states as-is. I'm going to seek council and the media for help in this matter. Baja auto sales are a rip off!!

  Customer Answer

  Date: 09/19/2023

   
  Complaint: 20605785
  
  I am rejecting this response because:

   

  No!!! The carfax was not provided at the time of purchase. The carfax I received has the date and time it was printed. 7-27-23 . As is does not mean I am bound to a bad deal. Looking into the ****** laws as is is not said and done. The condition and it being in a collision was not written anywhere on my paperwork and and state law says that the condition of the car and any damages like an accident or being salvaged needs to be written on the paperwork that states as-is. I'm going to seek council and the media for help in this matter. Baja auto sales are a rip off!!
  
  Sincerely,
  
  ***************************************

  Customer Answer

  Date: 09/20/2023

  The owner is my son, ********************************** D.O.B. 1-13-1997

  I was not put on the registration even though I asked to be. The insurance for the vehicle is in my name and I am the only listed driver. My son does not have a driver's license,  (he's working on that). And my son also communicated to ************* as we speak a letter is being processed to have me on file so they can speak to me. 

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is *************************. I would like to write a complaint on Baja auto sales. I purchased a car on January 4, 2023 for a 2018 ****** Sentra and two weeks after I purchased the vehicle I was having major problems with the car I would contact the manager name silk that I purchased the car from and he would just tell me to bring it on my day off and I am a single mom of two so its hard to work around being a mom so when I finally was able to bring it in the manager noticed the problems that I noticed told me to bring it into Newport Motors and speak with a guy name. *****. My car has been in the shop for two weeks now. I tried calling multiple times with the manager from Baja and the manager from Newport Motors and they kept telling me they would give me a call back and never did. I finally received a call on 03/06/2023 from ***** from Newport Motors and he told me my diagnostic was a failed transmission and I would need to pay **** for them to fix it and then they knock the price down to **** so I would have to pay half price is **** and I was explaining to them that I am a single mom of two and I work a minimum wage job so its hard to save up money. I also expressed if I was able to get a new car and they told me I would have to put another down payment to get into a new car. I even asked one of the managers if I was able to have a rental car while my car is in the shop and they ignored my questions. (Myself)************************* ************ Address ****************************************************************************** Manager from Baja Name silk ************** Address **************************************************************** Manager from Newport Motors ***** ************** Address *************************************************************

  Business Response

  Date: 03/10/2023

  Dear Customer,
  Thank you for your recent car purchase from Baja Auto Sales. We understand that you are requesting a refund for the loan,but unfortunately, we are unable to accommodate your request.
  As a dealership, we are responsible for facilitating the sale of the vehicle and securing financing for our customers. when you signed the loan agreement, you agreed to the terms and conditions of the loan, which include repayment of the loan amount plus interest over a certain period. As such, a refund is not possible.
  Please note that the vehicle was sold to you "as is" and without an extended warranty. This means that any repairs or maintenance required on the vehicle would be your responsibility. However,we understand that unexpected repairs can be a burden, and we are still willing to assist.
  

  Customer Answer

  Date: 03/14/2023

   
  Complaint: 19563217
  
  I am rejecting this response because: I should have to pay ***** when I just got the car and theres major issues with the car
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/14/2023

  I would like to express my sincere apologies that the initial offer we provided to the customer did not meet their expectations, and they remain unsatisfied. We understand how important it is for our customers to feel heard, and we are committed to working towards a resolution that meets their needs.
  In light of this, we would like to offer our assistance with the repair costs associated with the vehicle in question. While the car was sold "AS IS," and the customer assumed responsibility for any repairs required after the purchase, we still want to ensure that they have a positive experience with our dealership. Therefore, we are willing to contribute to the cost of the repairs to help alleviate some of the financial burden.
  We will reach out to the customer to discuss the details of the repair work and the associated costs. Our goal is to find a solution that meets the customer's needs and ensures their satisfaction with the vehicle and our dealership. We appreciate their patience and understanding as we work to resolve this matter.

  
  Thank you

• Initial Complaint

  Date:11/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company claims that my vehicle I purchased and paid off wont be added to my credit history. None of this was explained or made known to me at the time of purchase. The accounting lady is telling me one thing and the manager is contradicting her.

  Business Response

  Date: 11/04/2022

  Dear **************:
  
  Baja Auto Sales does not report to the credit bureaus, and this is not unusual for inhouse financing. After interviewing both employees we found out that ****** in accounting had offered to give you a printout of your payment history and the manager was stating that we cant report the payment to the credit bureaus. We are sorry if this experience has impacted your impression of Baja Auto Sales in a negative manner and do hope to continue working with you in the future again.
  
  
   If you have any questions,please call me at ************
  
  Sincerely,

  ***************************

• Initial Complaint

  Date:10/18/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, Im ************************************. The reason why Im writing and asking help is my vehicles case. On 09/26, my car stopped on the freeway due to a motor fault. The engine was completely destroyed, several components were broken. There was no accident, there were no signs of any problems before. Since then, Ive been working on my case and finally got to know what caused the engine to break down and why it needed to be replaced. I need help and would like to ask if you can help me. 3 months ago, Baja Auto Sales sold me this car illegally because this is a car with open engine recalls. I know this information about recall from ************ I asked *********** center to check it based on the *** number, because I found it strange. The service gave me proof of recalling, so I can prove that 3 months ago I bought a car with open engine recalls, but no one from Baja told me. I am very upset because the incident happened at the dealership like this: On 09/26, I wanted to buy a vehicle and stopped by Baja where I chose another car, a ****** Rogue. But the management said that I won&#**;t get a loan for it, but they have another car for which they can get a loan from the bank, and then they brought this Kia **** to me. They said it was a very good and reliable car as it was a 2015 Kia ****. I needed a car, I trusted them and bought it. The most horrible part of this story is that I am a single mother who lost her husband 4 years ago and went car shopping with my 2 daughters. We spent about 7 hours at Baja because of the paperwork. During this time, everyone there already knew us, and after we arranged everything, they gave me the key and let me inside with my 2 children knowing that that car could cause an accident at any time! Which almost happened, as the car stopped in the middle of the freeway, with the greatest chance of causing an accident. Unfortunately, the children were present, but fortunately no one hit the car, everyone had such a reflex that they avoided the car until my friend (who was the driver) took the car to the side of the road, from where the *** service took the car to its service. On 10/17 yesterday afternoon, I went back to Baja Auto Sales where I bought my car, 2015 Kia ****. I talked to the management about recall and asked them if we could solve this case. But unfortunately, they let me know that they dont want to do anything because its not their fault, its my problem. They said a car can become a recall car anytime. (A 7 years old car??) If I want to fix the car, I have to go back to *********** or have to give back the car to the bank. They wont take it back, they wont fix it, they wont help me. They didnt know about recall, they never check it before selling any cars, the manager said he doesnt know anything about any cars they are selling. I want to take the case to court because they caused a lot of stress, and a huge amount of damage! Not only does the engine have to be replaced, but the car has lost a lot of its value due to the engine replacement. The price is more than $17,000 but I have to pay back more then $28,000 because of the loan. The total cost of my purchase on credit is $28,387.40. Now the car can be worth $6-8,000. Plus the other expenses: *** service, taking the car to another service where I planned to have it repaired, labor fee, car rental, loss of work, days I couldn&#**;t work...several thousand dollars. Since then I&#**;ve lost my financial security, I had to borrow money to pay the bills. But what is the worst pain is that I could have lost my children too if we had not been so lucky! And this awareness does not allow this matter to have consequences. My goal is for Baja to pay the bank my entire loan and take the car back. And I&#**;ll buy another one elsewhere. If there is a chance to get help, I would appreciate it! Ive been trying to get help but no one wants to case it without personal injury. I just got to know about this recall last Thursday. I know my time is limited, I&#**;m afraid I risk missing any deadlines for my potential claim. My contact information: -cell phone: ********** -email: **************************** Thank you! Sincerely, *********************

  Business Response

  Date: 10/24/2022

  We do have the Carfax report posted for every vehicle we sell on our website. https://www.bajaautos.com/used-cars.aspx
  Baja Auto Sales also offers an optional ancillary product for extended coverage under the *************** Contract. In this case, the vehicle was sold AS IS. 
  We are willing to help with repairs and are not able to refund the customer. please have the customer contact the Baja East location at ************ and ask for ****************************

   

   

  Customer Answer

  Date: 11/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********,

  According to the current situation, *********** will help the car's engine to be repaired. This can be solved in this way, I will not contact Baja Auto Sales, because I do not trust their help or the repair of the car. If *** refuses to help, I will contact Baja Auto Sales.

  Thank you!

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a car from baja Auto sales recently (7-10). The check engine light came on days after dropping it off so I took it back to the store who said to take it the their garage. I did and the mechanic said it was just a sensor and would not be a drivability concern. The mechanic that looked at it said to put better gas in it and the light may go away. I waited to run out of gas and filled up at a better gas station. like was suggested, the light went off for a day or two and came back on. I was driving to work the other morning and the car slipped gears on the interstate, I lost about 15-20 mph all at once, luckily nobody was behind me, and the car became unresponsive, I tried to get back up to speed but the acceleration wasn't working properly. It did finally start working again, but after exiting the interstate and coming out of a stop, the car wouldnt accelerate. I dropped it off at their shop the next day 7-29 and it has been in there ever since. Its been in the shop 9 days and I have even owned it 30 days. I have emailed them asking for a drivetrain report and never received it, and asked for a refund and never received it either, when I dropped the car off at the garage they told me it wasnt even in my name yet and I emailed The dealership asking for a refund they ignored me. They ignore any request until all waiting periods are past. The dmv needs to step in and regulate these people. Today, I received a call that my car was ready to pick up so I ubered down to pick it up at the shop. When I picked it up it had the same issue that it had when I dropped it off 9 DAYS AGO. They said it wasnt doing it when they had it, but thats hard to believe because it was doing it when I dropped it off and when I picked it up. This time I filmed a video of the mechanic driving it and confirming there is an issue. Again.. I asked for a refund within the timeframe and was ignored.. They tried to fix it and failed.. I havent owned the car even 30 days yet.. Still in shop..

  Business Response

  Date: 09/05/2022

  Business Response /* (1000, 5, 2022/08/10) */ We are not able to refund the customer. We do our best to try to prevent our customers from having future worries pertaining to mechanical concerns, with our initial multi-point inspection that all vehicles must pass through before arriving to our sales lots. As you may know, all the automobiles we sell are pre-owned and since we are unable to predict when future repairs may be needed, Baja Auto Sales also offers an optional ancillary product for extended coverage under the Vehicle Service Contract. In this case, the vehicle was sold AS IS.