Vaporizers
FUMThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/20/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased fum on March 10th 2025. This product is entirely false advertising for multiple reasons. First, the flavors do not taste anything like advertised. "Mint" is actually closer to how a sharpie smells; it's chemical and would seem harmful if someone were to ingest it. Second, they're offering to give you your money back for a good review. I have struggled with ******** for a long time and I would not give a "good" review to get my money back just so this company can catch somebody else in their false advertisement. Why are you incentivising giving money back in exchange for good reviews? This company should not able to do this.Business Response
Date: 03/20/2025
One of our Customer Support representatives responded to your email a few minutes ago looking to confirm some information in order for us to process your refund. Please respond there.Initial Complaint
Date:01/27/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date: January 12, 2025 Order amount: $84.90 *********** asks people to inspect their items and make sure it arrives in good shape. However, it also refuses to refund any opened products. This is contradictory. I cant open/inspect an item and also get a refund. Additionally, this means the return policy is impossible to apply in practice because no one can actually try the product and get a refund. This is a scam and the return policy is only for ******* requesting a full refund for the order and a return label to return the items. Additionally, it seems they expect customers to pay for shipping of the order back to ******, a foreign country. Again this is all in place to make it impossible for customers to return their items. This is all very much like a scam scheme to defraud customers.Business Response
Date: 02/12/2025
Hi *****!
Thanks for your feedback. It looks like a few of our support staff have shared our return policy information with you. We're happy to refund any unopened items/cores/accessories but for sanitary reasons we can only accept returns of unused items, as these products are for personal use. Not everyone will have success with building better habits right away, but we thank you for trying and please continue working with our support staff so we can assist you with returning anything that is still sealed.Customer Answer
Date: 02/12/2025
Complaint: 22854959
I am rejecting this response because: it doesn't address the core of the issue. The company simply is restating its returns policy. Ignoring in the process, any and all issues I have raised multiple times about the false marketing claims, contradictory statements and malpractices.Sincerely,
***** ***Initial Complaint
Date:01/21/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to return 2 items to this company and I have emailed numerous times and the auto message always says they will get back with me, but I have tried and tried again and again and cannot get the return address for sending items back. I have sent pictures of the unopened items and still get no help.Business Response
Date: 01/21/2025
Hi there!
One of our **************** Representatives responded to your email last Friday the 17th at 3:50pm EST. Sometimes those can end up in your spam folder, check there and we would be more than happy to assist you with your return.
Chat soon!Initial Complaint
Date:11/27/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11/11/2024 I purchased FUM, I had quit drinking in March so I wanted to try to quit smoking. I saw a ******* video about Fum and though lets try it. Well I did and it was not for me, there is no vapors so I can not trick my brain into it working. I did not like the mint flavors the others were ok but had a weird taste to them I received a email that said "Share your experience to receive a 100% refund on your purchase." I posted a video to my Instagram stating that Fum was not for me but might be for others and they said my review was not correct and it had to be a good review. I said wow you want me to false advertise to get my money back ? They have promised 100 percent refund and decline to give it unless you lie ! I want my money backCustomer Answer
Date: 12/02/2024
They refunded my money thank youInitial Complaint
Date:10/21/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
THIS FUM ****CE DOES NOTHING AT ALL, I PURCHASED IT TWO WEEKS AGO AND EMAILED THEM ABOUT FIVE TIMES AND THEY WONT SEND MY REFUND. I BELIEVE THIS **** E IS A SCAM AND WORTHLESS.Customer Answer
Date: 10/23/2024
**************************************Customer Answer
Date: 10/29/2024
I opted out of email notifications by accident. I do wish to receive emails from BBB. Please keep me posted by email *****************Business Response
Date: 10/30/2024
Hi *****,
It looks like on October 8th ******* responded to you to let you know that we can't accept returns on opened/used items due to the hygenic nature of the product being used orally. We do accept any returns of any sealed products like the flavor cores etc.
Purchasing a Fm does not guarantee that it will work for everyone, and everyone experiences products differently. Our publicly accessible refund policy is on our website here: *****************************************************************************************************************;
We're sorry that the product wasn't for you and truly wish you the best going forward.Customer Answer
Date: 10/30/2024
Complaint: 22395833
I am rejecting this response because: its unfair and a useless product. I feel its scam
Sincerely,
***** ******Business Response
Date: 10/30/2024
Thank you for your feedback, please let us know if you have further questions at *****************************************Customer Answer
Date: 10/30/2024
Complaint: 22395833
I am rejecting this response because:
Its useless
Sincerely,
***** ******
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