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Business Profile

Vitamins and Supplements

ACV For Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Type

  • Initial Complaint

    10/24/2024

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    I ordered the product once, and they have been charging my credit card and shipping it to me for the past 8 months, along with another offer, Peptiva. I don't want any of them. There is no number to call to cancel. Someone called to offer me more and refused to cancel my order or give me the number to call and do it myself.

    Business response

    10/25/2024

    Hello,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

  • Initial Complaint

    07/11/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I ordered one time from this company months ago with no obligation to continue receiving shipments. The company has continued to send regular shipments and charge my card. I have tried calling, sending messages etc to let the company know I do not want to continue further shipments, with no luck at all. I want my name off of their list and I want them to STOP charging my card!

    Business response

    07/12/2024

    Hello,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $143.39 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

  • Initial Complaint

    05/30/2024

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    I want the auto shipping to stop. It's auto ship which I was not aware of agreeing to. There is no way to contact PureTrim CBD + ACV. I've tried to contact them.I've checked my billing. Nothing is listed so I know amount or company name.Thanks for your help in advance.

    Business response

    05/31/2024

    Hello *****,

    We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

    As a one time courtesy, we went ahead and issued a full refund for the last order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

    Rest assured, the account is canceled and you won't receive any further charges.

    Thank you

  • Initial Complaint

    05/22/2024

    Complaint Type:
    Delivery Issues
    Status:
    Resolved
    I ordered the slimsculpt keto+acv gummies online in March 2024. I only wanted one order and had no intention of buying more. I just received another package in the mail that I did not order. I have no idea how to cancel.

    Business response

    05/24/2024

    Hello,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. As a gesture of goodwill and as a one-time exception, we have decided to issue a full refund of $198.78 through an electronic check. This refund has been processed, and you can expect to receive an email with further details within 7-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

    Customer response

    05/29/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    05/20/2024

    Complaint Type:
    Delivery Issues
    Status:
    Resolved
    This company continues to automatically deliver products to my address.

    Business response

    05/22/2024

    Hello ******,

    We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

    As a one time courtesy, we issued a full refund for the last order on 05/20/24 without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

    Rest assured, the account is canceled and you won't receive any further charges.

    Thank you

    Customer response

    05/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    05/09/2024

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    My first transaction was on 3/2/24 from Keto ******** I thought I was to receive 1 bottle for ***** but instead I received 5 bottles and was billed $******. The product did not even look like the product I ordered. I was shocked and felt it must be a scam. I did try the product and it did not do what the company claimed it would. To the contrary resulted in absolutely nothing. To my dismay, I received an unauthorized charge on my credit card for another ****** on 5/2/24. It was about 5 days later when another 5 bottles of this product that I did not authorize came in the mail. I did not want the first 5 bottles they billed me for, certainly not the next 5 bottles sent to me and billed to my credit card. There was not even a billing receipt included in the package I would certainly return all 10 bottles if I knew they would be received. I have contacted my bank and asked that they not accept any more charges from this scamming company. Filing a complaint with my bank has resulted in having to get a new credit card issued. Not something I would have wanted. I feel a full refund from this scamming company is owed me and others dont suffer the same anguish I have suffered.

    Business response

    05/13/2024

    Hello,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

  • Initial Complaint

    04/29/2024

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    I ordered SLIMSCULPT KETO+ACT GUMMIES and did not realize it was a recurring order. I ordered on line and you could not complete the order unless you agreed to a recurring order. I received my 2nd order of 5 bottles that I did not want. I think this is dishonest and I would like to register a complaint.***********************************

    Business response

    04/30/2024

    Hello *********,

    We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

    Rest assured, the account is canceled and you won't receive any further charges.

    Thank you

  • Initial Complaint

    04/15/2024

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    I do not wish to receive any more of these keto/acv gummies. There was nothing that I saw about recurring charges to my account I would like to return these to you and want a full refund and CANCEL Thank you please respond or phone ************ please leave msg

    Business response

    04/16/2024

    Hello,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $159.85 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

  • Initial Complaint

    04/15/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    Product doesn't work. No weight loss as promised.then , they sent an additional supply that was unrequested.

    Business response

    04/16/2024

    Hello,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. As a gesture of goodwill and as a one-time exception, we went ahead and issued an additional refund of $99.78 effectively reimbursing the full amount of the refund of your recurring order, today. You can expect to see the refund reflected in your account within 5-10 business days.  This refund aims to rectify any inconvenience you have experienced and provide a fair resolution to the matter.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

    Customer response

    04/20/2024

    Thank you very much

    Customer response

    04/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Most Recent Message
    Date Sent: 4/20/2024 7:18:25 PM
    Thank you very much

  • Initial Complaint

    04/15/2024

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    I cannot get a hold of anybody at this company to stop sending me these orders. There is no receipt or contact information for anyone at this company. I want it to stop asap!!!! Please!

    Business response

    04/16/2024

    Hello,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

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BBB Rating & Accreditation

F

This business is not BBB Accredited

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Contact Information

PO Box 81949

Las Vegas, NV 89180-1949

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Customer Complaints Summary

196 total complaints in the last 3 years.

20 complaints closed in the last 12 months.

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