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Business Profile

Vitamins and Supplements

Keto Flow

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 53 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a one time order. They keep taking the money out despite many emails. I get product but only agreed to a one time order

  • Initial Complaint

    Date:09/18/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/21/24 sent first package of keto activ .saw ad on phone advertising it was from shark tank .my bank declined the charges . so I did not reorder they must have kept trying my account till they got it approved. then they sent order on 6/21/24 7/26/24 and 8/21/24 I never agreed to ordering or to monthly subscription called in ****** told them to stop !! wanted refund they reduced august ****** to ****** Told them i wanted to return other 2 orders that they had charged ****** each . kept getting told over 30 days no return . i got these in a non returnable time line . they need to return my money They took ****** from me for worthless gummies !! Thank you !!

  • Initial Complaint

    Date:08/19/2024

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered one time Keto Gummies and have received multiple shipments from Keto Flow. Sent them an email and received no response when I was requesting a return authorization. I DO NOT want their product and wish to return and be credited.

    Business Response

    Date: 08/20/2024

    Hello,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $159.85 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

    Customer Answer

    Date: 08/20/2024

    Received a credit for one shipment.  However, I have not received for the other 2?

    Customer Answer

    Date: 08/20/2024

     
    Complaint: 22156821

    I am rejecting this response because: Received a credit for one shipment.  However, I have not received for the other 2?

    Sincerely,

    *****************************

    Business Response

    Date: 08/21/2024

    Dear ******,

    I hope this message finds you well. We recently received your complaint regarding the refund request for the products you were subscribed to. We appreciate your feedback and the opportunity to address your concerns.

    First and foremost, we understand your frustration and regret any inconvenience caused. However, after careful examination of the matter, we must inform you that your refund request falls outside our 30-day return and refund policy. Our policy is designed to ensure fairness and consistency for all our valued customers.

    Rest assured, the account is canceled and you won't receive any further charges. 


    Thank you


  • Initial Complaint

    Date:08/05/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this product once and they now send it to me monthly. I just want them to stop sending it and stop charging me for it.

    Business Response

    Date: 08/07/2024

    Hello *******,

    We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

    As a gesture of goodwill, we have provided a complete refund for the most recent order, without requiring the return of the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

    Rest assured, the account is canceled and you won't receive any further charges.

    Thank you

    Customer Answer

    Date: 08/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:06/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive called twice to cancel this subscription, first time was within the first 30 days and now theyve sent me the third batch of useless, false advertised product.Theyre refusing to take product back or to issue refund.This is nothing but a scam due to deceptive advertising.

    Business Response

    Date: 06/13/2024

    Hello ***,

    We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

    As a gesture of goodwill, we have provided a complete refund for the most recent order, without requiring the return of the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

    Rest assured, the account is canceled and you won't receive any further charges.

    Thank you

  • Initial Complaint

    Date:05/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not request a reoccurring shipment. one time only. My wife doesn't think it works and there seems to be no way to reach them to get it stopped. Its a scam. order no. 72E6D9BA7B

    Business Response

    Date: 05/23/2024

    Hello ******,

    We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

    As a one time courtesy, we went ahead and issued a full refund for the last order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

    Rest assured, the account is canceled and you won't receive any further charges.

    Thank you

  • Initial Complaint

    Date:05/21/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Thanking you in advance for any assistance you can give me to resolve this issue. As I read the complaints relating to Keto Flow, I realize there are many people who fell prey to the same tactics. I ordered one supply only. Never did I sign up for recurring deliveries. This is the third delivery with no end in sight. The money has been taken out of my Debit Card account. Please help me resolve this. In the future, I will be more aware of the many scams that are made to look legitimate and authentic . Thank you once again.

    Business Response

    Date: 05/22/2024

    Hello,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $119.49 on 05/17/2024. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

  • Initial Complaint

    Date:05/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a shipment that I didn't order. I purchased one time, and did not opt for a subscription. They charged my bank account, without my permission, causing an overdraft. And I had to cancel that card.

    Business Response

    Date: 05/03/2024

    Hello,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $119.49 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

  • Initial Complaint

    Date:04/23/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I continue to receive orders for the Keto gummies and i didn't choose the auto ship option. I cannot find a number to call to cancel this and i want to. The product does not work and i need to cancel the shipments to my house. I will be contacting my credit card company to cancel accpeting the charges as well.

    Business Response

    Date: 04/24/2024

    Hello,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $119.49 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

    Customer Answer

    Date: 05/09/2024

    I apologize. I was ** tastes by the business and their response was satisfactory. Thank you for your help!!

  • Initial Complaint

    Date:04/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I still havent received my credit of $59.99 and $198.78. Totally $258.77 for the product that I shipped back. I have the ***** tracking that they have received the product. They said they would credit back my account which has been over 60 days now.

    Business Response

    Date: 04/17/2024

    Hello,

    We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.

    This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 

    Thank you

Keto Flow is NOT a BBB Accredited Business.

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