Business Profile
Vitamins and Supplements
Keto FlowThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.18/5 stars
Average of 22 Customer Reviews
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Review fromSandy M
Date: 04/01/2025
1 starI’d leave zero stars if possible. The he product doesn’t work, and auto shipped without my authorization!Review fromRUTH W
Date: 06/21/2024
1 starRUTH W
Date: 06/21/2024
A scam that sells and ships product 3x and 4x the price elsewhere, like Amazon. Beware of 2 for 1 promotions sleeping Sweet Reief Gylogen Support and Cleanse ordered through Glow XO Skin of OHIO.Keto Flow
Date: 07/02/2024
Hello, We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately. As per checking, your account was canceled and refunded $50 on 06/21/2024 as you agreed to keep the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. Rest assured, the account is canceled and you won't receive any further charges. Thank youReview fromJane K
Date: 05/31/2024
1 starJane K
Date: 05/31/2024
I ordered keto gummies from this place but did not realize it would automatically become a subscription. I want to cancel this subscription. I have tried three different customer service telephone numbers and none of them work. I don't need my money back but I do want to cancel any future shipments.Keto Flow
Date: 07/23/2024
Hello Jane, We do apologize for any inconvenience this may have caused you. We would like to confirm that your (KetoGenesis Keto+ACV Gummies) subscription is now successfully canceled today. Rest assured, you won't receive any further charges. Thank youReview fromLarry N
Date: 05/02/2024
1 starLarry N
Date: 05/02/2024
We keep getting this product of Keto Flow with No contact information available! We had to look at BBB for business information to cancel. There is a thirty day cancellation policy which is not mentioned when you order the product. If you don't cancel within thirty days you are auto enrolled. Difficult to find cancellation information.Keto Flow
Date: 05/14/2024
Hello, We highly apologize for the inconvenience this may have caused you. We cannot pull up an account under the information you provided. Thus, we cannot take a look at your order. Further, can you provide us with the order number, the alternate email address that you might have used in the purchase, and the last four digits of your card used? We'd appreciate your prompt response on this matter. Thank you for being so patient.Review fromJann S
Date: 04/12/2024
1 starJann S
Date: 04/12/2024
I returned their product unopened/unused on March 15, 2024. I was told I would be refunded $144.85 within 7-10 business days. I have called 4 times, still no refund (e-check). I believe I have been duped.Keto Flow
Date: 04/19/2024
Hello Jann, We sincerely apologize for the delay in issuing your refund via e-check. We understand the inconvenience this has caused you, and we want to assure you that resolving this matter is our top priority. At this time, we are still awaiting updates from our department regarding the processing of your refund. Rest assured, we are actively monitoring the situation and expediting the process wherever possible. We understand the importance of timely resolution and the frustration caused by delays. Please know that we are committed to providing you with a resolution as soon as possible. We will continue to keep you informed of any progress and will promptly contact you once your refund has been successfully processed. Thank you for your patience and understanding in this matter. Sincerely,Review fromWilliam C
Date: 03/25/2024
1 starWilliam C
Date: 03/25/2024
I ordered these gummies from Keto Flow thinking, according to their promotion, that it would help with weight loss.it ha produced absolutely no results. Now,I just received another 3 bottles which I do not want. I have this funny feeling that I will be receiving these every 90 days. I have tried calling this company and the number is no longer in service. I want this stopped and, I would like to know how I return these worthless gummies. My view of Dr.Oz and Kelly Clarkson have gone down the drain. They are absolute “snake oil salesman”. Also, I do not checking auto renewal or whatever they stuck me with.Keto Flow
Date: 03/29/2024
Hello William, We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. We went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. Rest assured, the account is canceled and you won't receive any further charges. Thank youReview fromMike W
Date: 03/16/2024
5 starsMike W
Date: 03/16/2024
My metabolism must be different from others. I have taken the diet gummies for a little over a year. I know nothing works overnight. I started at 205 lbs. today I maintained between 170 and 165lbs. I watch what I eat a little and I do mean little. If I stopped drinking so many cokes a day I could probably drop a few more pounds. But I am not going to do that. I am 75 and I am blessed that I still enjoy my job and having fun. Just need to find something this good that works on ED.Keto Flow
Date: 03/19/2024
Hello, We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. Rest assured, the account is canceled and you won't receive any further charges. Thank youReview fromSherry K
Date: 02/16/2024
1 starSherry K
Date: 02/16/2024
I originally ordered 3 bottles of SlimFusionKeto+ACV Gummies; item description SlimFusionToGo3. I did not check auto-shipment but on December 14th I received another 3 bottles that I did not authorize. I immediately reached out to CS requesting a link providing proof of auto ship, canceling further orders, a refund and RMA starting on December 14 2023. They finally requested after 9 emails photo proof of the sealed unopened jars on February 4 2024 which I immediately responded the same day. However, they have gone silent after receiving the photos. This business scams you to purchasing the gummies and then auto ships without authorization. I have all my emails since December 14 2023. Customer Care is located in Orlando Florida and I guess are trained to give you a run around. Someone needs to look into this companies ethics. I have my bank statements of the fraudulent charge and will have to go through my bank to dispute the $159.85 auto renew charges; buyer beware!Keto Flow
Date: 02/23/2024
Hello Sherry, We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately. We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $159.85 today. You should expect to see the credited amount in your account within the next 5-10 business days. Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments. We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.Review fromNancy P
Date: 02/14/2024
1 starNancy P
Date: 02/14/2024
To Whom it May Concern: I too ordered a one time order of Speedy Keto+ACV. I chose a one time order at the time I placed my order on 01/01/2024. I just received a second order (02/13/2024) from you, Keto Flow. This is to inform you that I want my account cancelled. I no longer want to receive this product. I would like to know where to return this second shipment. Order Number: ********** I appreciate your assistance in this matter. Sincerely, Nancy PKeto Flow
Date: 02/20/2024
Hello Nancy, We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions. As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. Rest assured, the account is canceled and you won't receive any further charges. Thank youReview fromChristopher K
Date: 02/10/2024
1 starChristopher K
Date: 02/10/2024
I thought this was one time purchase I keep getting reoccurring charges by different names for the exact same amount I keep trying to cancel do not give them any money or anything horrible company you call their customer service line it goes absolutely nowhere I wish I could give negative Stars customer service line press 9 to get to a representative and it goes nowhereKeto Flow
Date: 02/15/2024
Hello, We hope this message finds you well. We recently received your complaint regarding the refund request you submitted for your recent purchase. We understand your frustration and apologize for any inconvenience caused. Unfortunately, we are unable to process your refund at this time. It appears that you have already filed a dispute with your financial institution or payment provider. Once a dispute is initiated, the matter is taken out of our hands, and the resolution process is managed by the respective financial institutions involved. We recommend reaching out to your financial institution or payment provider to inquire about the status and progress of your dispute. They will be able to provide you with the most accurate and up-to-date information regarding the refund process and any potential reimbursement. We understand that this situation may be disappointing, and we sincerely apologize for any inconvenience caused. Should you have any further questions or concerns, please don't hesitate to reach out to us. We value your satisfaction and will do our best to assist you within the constraints of the dispute resolution process. Thank you for your understanding and patience.
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