Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 12/30/2023 I purchased 5 jars of Speedy Keto ACV Gummies through a ******** ad but immediately after the transaction went through the amount of $238.54 was grossly higher than what was listed. I immediately called and the call was not answered. I called immediately the next morning, and after much debate I was credited $119.27 (half of the purchase. I was told I needed to wait until I received the product before I could return for the final credit. I was frustrated since it was not processed yet at this time. I emailed them on Jan. 12, 2024 requesting the balance be returned. I called on Feb. 5, 2024 and was told that after I received the package, if unopened jars were returned I would get my total refund. I received an email with a *** ********DBEC and was instructed to place that number on the outside of my package. Once I received the product, I followed their direction and sent by US Mail on 3/22/2024, all 5 unopened jars of gummies.On 4/10/2024 I called customer service and spoke with ******. ************. I gave him the *** # and he verified that it was received. He asked for the **** tracking number. I gave it to him: 9534 6145 7584 4082 8841 71. At first after verifying the received my return shipment, he said they were going to charge a restocking fee of $10 per jar ($50.00). I told him NO, I was never told there would be a restocking fee. I was told they would refund the total amount when received. I told him to get me someone that will refund all the money, now. He put me on hold and came back saying he tried to refund my money TWICE but it was denied. I checked my account from my phone and NO transactions were denied. I also called the bank to verify and was told that no transactions were attempted and denied. I told him I knew he was lying to me.He then said I would receive an electronic check in 7 to 10 days to my email address. He gave me Ref# F6251DEFF3. No email was ever received. I called again on 5/1/2024 and a second time no refund!

  Business Response

  Date: 08/12/2024

  Hello,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. We understand the inconvenience this has caused you and would like to assure you that we are taking immediate steps to rectify the situation.
  
  The delay in issuing your refund was due to an unforeseen internal issue that temporarily affected our refund processing system. Please accept our sincere apologies for any frustration or inconvenience this delay may have caused you.
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an Echeck. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you

  Customer Answer

  Date: 08/13/2024

  I have read the response from the company that owes me my refund. It is what they have told me twice before but I never received the echeck. I request that you keep this issue open until Ive been reimbursed.
  

  Sincerely,

   

  ***************************

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 22114103
  
  I am rejecting this response because: 

   

  I have read the response from the company that owes me my refund. It is what they have told me twice before but I never received the echeck. I request that you keep this issue open until Ive been reimbursed.
  

  Sincerely,

   

  ***************************

  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/14/2024

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

  Customer Answer

  Date: 08/28/2024

  Why was this closed??? I did not  receive a response from the company nor and I did respond to your emails!

  Business Response

  Date: 08/30/2024

  Hello,
  
  We sincerely apologize for the delay in issuing your refund via e-check. We understand the inconvenience this has caused you, and we want to assure you that resolving this matter is our top priority.
  
  At this time, we are still awaiting updates from our department regarding the processing of your refund. Rest assured, we are actively monitoring the situation and expediting the process wherever possible.
  
  We understand the importance of timely resolution and the frustration caused by delays. Please know that we are committed to providing you with a resolution as soon as possible.
  
  We will continue to keep you informed of any progress and will promptly contact you once your refund has been successfully processed.
  
  Thank you for your patience and understanding in this matter.

  Customer Answer

  Date: 09/19/2024

  The only response from this company was that they apologized and were going to pay me. But I have yet to ever receive any email with an E check. I dont know how you can close this case when the company has not paid me. Its just their boiler plate email that Ive received when I was looking into it on my own and when I call and they would send that email and I would call again and theyd send that email and now with the Better Business Bureau they have sent that email again saying theyre going to pay me, but they never do. I dont know how you can close this case.

  Business Response

  Date: 09/20/2024

  Hello **********,
  
  We would like to apologize for the delay that has taken place in refunding your money for Speedy Keto+ACV. There have been some problems processing a refund. This is a banking issue that we are still working on.
  
  We are doing the best that we can to fix the problems and assure you that you will receive your refund as soon as possible. Once we receive a response from our billing department, we will reach out to you to clarify further. 
  
  Thank you for being patient with us and be assured that we value you as one of our top customers.
  
  Yours Sincerely,

• Initial Complaint

  Date:05/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order 5 bottles of Speedy Keyo gummies they werent working for me so I sent 4 bottles back in January 2024 they said I would get a refund so I have been waiting since February 7th and still no refund they said 7-10 days every time I have called but nothing yet they have my product and my money I would love to have my money back please thank you so much

  Business Response

  Date: 05/10/2024

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you
  
  

  Business Response

  Date: 05/30/2024

  Hello,
  
  We sincerely apologize for the delay in issuing your refund via e-check. We understand the inconvenience this has caused you, and we want to assure you that resolving this matter is our top priority.
  
  At this time, we are still awaiting updates from our department regarding the processing of your refund. Rest assured, we are actively monitoring the situation and expediting the process wherever possible.
  
  We understand the importance of timely resolution and the frustration caused by delays. Please know that we are committed to providing you with a resolution as soon as possible.
  
  We will continue to keep you informed of any progress and will promptly contact you once your refund has been successfully processed.
  
  Thank you for your patience and understanding in this matter.
  
  Sincerely,
  
  

• Initial Complaint

  Date:05/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the product. The amount was like 100 dollars overcharged and my bank sent me a fraud alert on it and we stopped it. Then a week later I got charged again and got the product. I went to send it back and get a credit but there is no way to contact then on how to return. This company is a big scam and should be prosecuted.

  Business Response

  Date: 05/03/2024

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one-time courtesy, we have issued a 50% refund without requiring you to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  Thank you

• Initial Complaint

  Date:04/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/1/2024 placed order got my order. Sent it back with post office receipt. Waiting for a $213.54 refund. Been calling this company keep saying I will receive my refund in an E-check since January. I followed up the phone numbers on line. There are multiple spam reports on the internet of other consumers getting ripped off no refund or charges on credit cards with no purchases to the company. They are scammers and need to be stopped. Po box81559 ****************** is where I sent my product back to and have a postal tracking slip. Other consumers are reporting address on line in *********. They are advertising on Face Book and on the web. Speedy Keto Pluss ACD they have a web site on the net. Please help fix the scams.

  Business Response

  Date: 04/30/2024

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you
  
  

  Customer Answer

  Date: 04/30/2024

  Thank you I will wait and see what happens. Theyve been telling me this about the billing department for the last couple months.

  Customer Answer

  Date: 05/03/2024

   
  Complaint: ********
  
  I am rejecting this response because: This is what they keep saying about my refund on going since January

   

  From: Autumn <*******************>
  Date: Fri, May 3, 2024 at 11:07 AM
  Subject: Complaint #******** re ********************************* This is what they keep saying about my refund on going since January
  To: Better Business Bureau <**********************************>
  

   

  

  
  

  
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 05/06/2024

  Hello,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. 
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an e-check. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you

  Customer Answer

  Date: 05/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I hope this gets resolved soon this has been on going since January.
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:04/15/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on ******** and had been seeing an advertisement with celebrity *************************** after she had lost weight claiming that she had used Keto gummies. I watched the video and done some research and then I decided to order them because the special was buy 3 bottles and get 3 free. The bottles were $39.99 each and free shipping which is $119.37 total. I was charged $238.54. I immediately emailed since there was no phone number provided and explained the issue and advised that I would just like to cancel the order altogether as I could see that this was a scam and even if not, it was a dishonest company. I got no response for many days until AFTER the product was shipped, conveniently. I have attached my email correspondence with the company that shows that I have sent the entire shipment of product completely unopened, including the packaging (tracking number 9534 6154 0263 4022 5771 48) and I included the ** number that they provided to me that was required to be on the outside of the package (** A1905900C672) and I also sent pictures of the unopened package to them as requested. They told me it would take 7-10 business days to inspect the package and then they "guaranteed" a full refund which they have not not only done but they have told me that they have had issues refunding my credit card, then they have had issues sending me an e-check and they are folliowing up with their refund department. Excuse after excuse until they finally stopped responding. I have no product and no money. It is all fraudulent and I want my money back since they lied from the beginning. This should not be allowed to happen.

  Customer Answer

  Date: 04/15/2024

  Pictures of the ad sale and the false advertisement

  Business Response

  Date: 04/16/2024

  Hello,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. We understand the inconvenience this has caused you and would like to assure you that we are taking immediate steps to rectify the situation.
  
  The delay in issuing your refund was due to an unforeseen internal issue that temporarily affected our refund processing system. Please accept our sincere apologies for any frustration or inconvenience this delay may have caused you.
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an Echeck. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you
  
  

  Customer Answer

  Date: 04/16/2024

  Thank you for working to fairly resolve this issue. My concern with the business response is that they have said this exact response to me several times before and have not fulfilled that promise. They also states they had issues refunding my credit card which seems suspicious as I have never had any other company have issues and I prefer the refund go back to my card. An e check seems like something they are using as a way to keep this going on and on like they have been. The email chain I provided shows evidence of this ongoing false promise that they state time and again. I have not received any corresponding email from them in reference to the e check at this time. I am happy to consider this resolved only after I receive the funds and they have clearedy account for 5 business days seeing as how difficult the company has made it to trust them at all. Thank you again for your help.

  Customer Answer

  Date: 04/16/2024

   
  Complaint: 21569536
  
  I am rejecting this response because: Thank you for working to fairly resolve this issue. My concern with the business response is that they have said this exact response to me several times before and have not fulfilled that promise. They also states they had issues refunding my credit card which seems suspicious as I have never had any other company have issues and I prefer the refund go back to my card. An e check seems like something they are using as a way to keep this going on and on like they have been. The email chain I provided shows evidence of this ongoing false promise that they state time and again. I have not received any corresponding email from them in reference to the e check at this time. I am happy to consider this resolved only after I receive the funds and they have clearedy account for 5 business days seeing as how difficult the company has made it to trust them at all. Thank you again for your help.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 04/17/2024

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

  Customer Answer

  Date: 04/17/2024

   
  Complaint: 21569536
  
  I am rejecting this response because:  I don't see how this response is any different than any other than they have been providing over and over. They continually say they are waiting on their billing department and to allow 7 to 10 business days. At this point it has been 37 business days. This is unacceptable. If I were an employee of the billing department where I work and handle even one customers account in this manner I would have already been terminated. There is a complete lack of communication between the billing department or there is an intentional lack of processing this request is how it appears at this point. I am sincerely requesting this be taken care of with the full refund that was guaranteed in the advertisement and first email correspondence which I submitted as evidence. Please do the ethical and right thing today and do not drag this out any longer I beg of you.

  Sincerely,
  
  *******************

  Business Response

  Date: 04/18/2024

  Hello,
  
  We would like to apologize for the delay that has taken place in refunding your money. There have been some problems processing a refund. This is a banking issue that we are still working on.
  
  We are doing the best that we can to fix the problems and assure you that you will receive your refund as soon as possible. This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you for being patient with us and be assured that we value you as one of our top customers.
  
  Yours Sincerely,

  Customer Answer

  Date: 04/18/2024

   
  Complaint: 21569536
  
  I am rejecting this response because the issue has not been resolved. Without a true resolution, I don't feel like I should close this dispute because the problem I have will continue as it has been aa, I keep getting the same responses over and over again. Wait on the billing department *** at this point, that seems to be an endless request to wait. I also don't want to select accept since it states that I agree with the sellers decision. Thank you.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 04/19/2024

  Hello,

  We understand your frustration and we apologize for the long wait. We verified that the refund through an electronic check amounting to $188.54 was already submitted to your email address ************************* on 04/18/2024. Kindly double-check your inbox, spam, and junk folders to look up the refund we sent.
  
  Thank you for being so patient. If you need anything else, let me know if I can help.
  
  

  Customer Answer

  Date: 04/19/2024

   
  Complaint: 21569536
  
  I am rejecting this response because this is still not the guarantee that was promised. The full amount that was paid and guaranteed to be refunded was $236.94 which means that the company is attempting to short refund me by $48.40 and I already had to pay approximately $14.00 to return the unopened product that the company could have prevented from being mailed in the first place as I emailed about this issue immediately after the purchase and the company chose to not respond for several days and then said they couldn't stop the shipping even though it didn't ship for days after the correspondence. I feel that I am being fair asking for a full product refund since the product was never opened even from the package it was shipped in and I paid money to ship it back so I will be out money and all of this time regardless. I did receive the evheck yesterday but I have not done anything with it and will not as it is not an acceptable resolution when this company is clearly behaving in a deceptive manner. Again, I have provided proof. This is all so disappointing. Thank you BBB for your assistance and please help me recover at least the full purchase price of $236.94 and forgive me if I have misquoted by a few pennies from the original email as I am at work and not with my documents.
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 05/03/2024

  Hello, I have attached a copy of an email that I received, again, with the same e-check information. The check is still being issued about $65 short and the company is not honoring the full money back guarantee listed on the website or the same guarantee listed in the email to me. It is clear that the company is trying to see how long I will fight this and get tired and just accept what they send and be done. It isn't that simple. The company confirmed  with me via phone they that have the entire order returned and checked back onto their system.  I am wondering what to do next since the company is not clearely not honoring the air ice practice Thank you

  Customer Answer

  Date: 05/16/2024

  I just received the email that I sent a screenshot of 45 minutes ago. This is the 4th one that I have received that is offering a refund for a less than full refund as guaranteed. At this stage, I have submitted proof of the guaranteed full refund, the multiple lesser than refunds (thank you for at least getting the company to respond) but I have not heard from BBB if this is as good as it gets. Am I to assume this is all that can be done? Will someone please respond to me from the BBB? I just want this done and while I should be getting a full refund from this crooked company, if this is all that you can do then please let me know. Thank you for your assistance. Sincerely.

  Business Response

  Date: 06/07/2024

  Hello *****,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one time courtesy, we issued a refund of $50.00 via E-check today. Please allow up to 7-10 business days for the e-check to reflect in your email address ************************** This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, checkbook.io. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

  Customer Answer

  Date: 06/15/2024

   
  Complaint: 21569536
  
  I am rejecting this response because: this is the same tactic that the company uses many many times over and never sent the funds. I waited the full 14 days to respond in order to allow the company to send the funds as they stated and I have not received the $50 that they stated they would send. I did finally accept and deposit the short amount that was sent which is why they responded with the additional $50 offer. I don't understand why it is so difficult to get a company to one, do the right thing and two, follow through with what they say they are going to do. Since I accepted the partial payment I understand if this case has to be closed. I hope that the right for the consumer will continue until the remaining $50 has been paid to me since it is the right thing to do. Thank you for your work and due diligence.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 06/18/2024

  Hello,
  
  We sincerely apologize for the delay in issuing your refund via e-check. We understand the inconvenience this has caused you, and we want to assure you that resolving this matter is our top priority.
  
  At this time, we are still awaiting updates from our department regarding the processing of your refund. Rest assured, we are actively monitoring the situation and expediting the process wherever possible.
  
  We understand the importance of timely resolution and the frustration caused by delays. Please know that we are committed to providing you with a resolution as soon as possible.
  
  We will continue to keep you informed of any progress and will promptly contact you once your refund has been successfully processed.
  
  Thank you for your patience and understanding in this matter.
  
  Sincerely,

  Customer Answer

  Date: 06/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:04/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered early January. Miss ordered. Sent back 3 bottles. Didnt lose a pound or an inch been on a doctors diet. Got the information sent back unopened bottles in the same bag sent in. Was told problem sending check to my email back in February. Ive made 3/4 calls since very broken English annd lots of noise in the background so they couldnt be heard and as you see e-mails galore with false promises currently In the hands of billing. I have to wait. I feel taken, that this matter has been mishandled and I would really Like my refund of whatever it is supposed to be at this point. And ****** learned. Very angry.

  Business Response

  Date: 04/08/2024

  Hello,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. We understand the inconvenience this has caused you and would like to assure you that we are taking immediate steps to rectify the situation.
  
  The delay in issuing your refund was due to an unforeseen internal issue that temporarily affected our refund processing system. Please accept our sincere apologies for any frustration or inconvenience this delay may have caused you.
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an Echeck. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you

  Customer Answer

  Date: 04/17/2024

   
  Complaint: 21535957
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 04/18/2024

  There are 12 more e-mails and at least 4 phone calls. This was just the beginning of it all. There was never a mention of a problem with their system.  
  please all I want is my refund. If you need the rest of this correspondence let me know.   Please. Desperate 

  Business Response

  Date: 04/19/2024

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

  Customer Answer

  Date: 04/22/2024

  I dont understand what else you may need. 
  the company has never told me a out a system problem. Just said it was on the way and it would take another 7-10 days check A-B-C mail.  I have sent you everything I have. I do t know how to send stuff through e-mail and their responses.  It wont go through.  This is totally frustrating and a huge loss. And a valuable ****** learned. And Im totally ashamed I let this happen.  I was taken and humiliated.  
  again I was just told to check my In boxes.  I never received anything. Not a *****.  
  thank you for your help anyway. 
  

  Customer Answer

  Date: 04/22/2024

   
  Complaint: 21535957
  
  I am rejecting this response because: I dont understand what else you may need. 
  the company has never told me a out a system problem. Just said it was on the way and it would take another 7-10 days check A-B-C mail.  I have sent you everything I have. I do t know how to send stuff through e-mail and their responses.  It wont go through.  This is totally frustrating and a huge loss. And a valuable ****** learned. And Im totally ashamed I let this happen.  I was taken and humiliated.  
  again I was just told to check my In boxes.  I never received anything. Not a *****.  
  thank you for your help anyway. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/08/2024

  Hello,

  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 
  
  We verified that the refund through an electronic check amounting to $148.78 was already submitted to your email address *************** on 04/23/2024. Kindly double-check your inbox, spam, and junk folders to look up the refund we sent.
  
  Thank you for being so patient. If you need anything else, let me know if I can help.

  Customer Answer

  Date: 05/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Speedy Keto ACV diet pills, sponsored by ******************************* on December 13, 2023. (This is on the memo from bank, GLOWXO GA12 **************** *********** MTUS) for $198.78. I then called on 12/20/2023 because I was returning unopened product, I got an RMA# ****B3C0659D and REF #7E66C4339B I was told to once they get the product they will refund my money. On 01/19/2024 I spoke to gentleman and was informed that the package was there and they had tried to refund my bank account, and asked if I had closed the account. I still use this account and there should be no reason the monies would not be allowed to go back in. Called on 02/13/2024 talked to ****** and was informed that she would expedite it to the billing department and to look for an email with the check attached. Called again on 02/14/2024 because I wanted to call everyday to get someone to help me. I talked to a gentlemen named CAC and he told me it would take 7-14 days to receive check. I told him I will be calling back if I don't receive it. Called on 02/29/2024 rand for over 5 minutes and I hung up. Called again on 03/02/2024 and talked to ***** and he said he would contact billing and would get this resolved and the email it would be coming from is Care@speedy ketoacv.com and to wait 7-10 days. Called today 04/04/2024 and spoke to ***** he said the same thing as everyone else and that he would contact billing and then call me back and let me know. That is the second time I heard that. He also said it should be coming from ********************** Please help me with getting my money back and to stop them from doing this to anyone else.

  Business Response

  Date: 04/05/2024

  Hello,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. We understand the inconvenience this has caused you and would like to assure you that we are taking immediate steps to rectify the situation.
  
  The delay in issuing your refund was due to an unforeseen internal issue that temporarily affected our refund processing system. Please accept our sincere apologies for any frustration or inconvenience this delay may have caused you.
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an Echeck. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you
  
  

• Initial Complaint

  Date:04/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email on 11/15/2023 saying that I had purchased 3 bottles of these Keto gummies for $198.78 which I did not purchase. I immediately called the number on the email (under 2 minutes from getting the email) and the person told me they had already been processed. They told me they would refund me $50 and I could keep the product or wait to get the product, they would give me a return number and when they received the product back they would refund my $198.78. I chose to wait for the full refund. The day I received the product I didn't even open the packing box, I called and got the RMA:FA7E6D093A0F and mailed it back certified mail / return receipt. Someone (unreadable) signed for it on 12/11/2023. After calling them multiple times they informed me they could not put the money back on my credit card, they would have to email me an E-check. I have called and called and emailed and emailed them to no avail. The last time I talked to them I talked to **** (with a foreign accent) he took my phone number and told me he would talk to accounting (like all the other calls) and get back to me the next day. No call back! I would really like to get my money back but most of all I would like to warn other people about how dishonest this company is. I will be giving a very bad review on the site I bought it on.

  Business Response

  Date: 04/05/2024

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you
  
  

  Customer Answer

  Date: 04/05/2024

   
  Complaint: 21505956
  
  I am rejecting this response because:
  This is the same message they have been sending me for 4 months with no resolution. 

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 04/08/2024

  Hello,
  
  We sincerely apologize for the delay in issuing your refund via e-check. We understand the inconvenience this has caused you, and we want to assure you that resolving this matter is our top priority.
  
  At this time, we are still awaiting updates from our department regarding the processing of your refund. Rest assured, we are actively monitoring the situation and expediting the process wherever possible.
  
  We understand the importance of timely resolution and the frustration caused by delays. Please know that we are committed to providing you with a resolution as soon as possible.
  
  We will continue to keep you informed of any progress and will promptly contact you once your refund has been successfully processed.
  
  Thank you for your patience and understanding in this matter.
  
  Sincerely,
  
  

  Customer Answer

  Date: 04/11/2024

  I received this email today with a payment of $148.78. Not quite the full amount (which doesn't surprise me) but it will do.

  Thanks for your help, you can close this complaint if you want to.

  Sincerely,

  *****************************

  Customer Answer

  Date: 04/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the product online on 12-21-23 for $198.10. The product arrived and it did not match the picture nor did it match the brand. This was the title "Speedy Keto ACV Gummies Advanced Weight Loss, Speedy Keto ACV Gummies" but I received a knock off Keto ACV gummy in a different bottle. I reached out to customer service and returned as requested on 1-02-2024. I have reached out over 6 times by email and phone for my refund. They have confirmed receipt of my return and have promised to refund my card and they started to say they would send me an electronic check. I have not received my refund and I have requested a valid refund and not an electronic check that I can't use. Nothing has been provided to date. They continue to say that they will "look into my refund". Please help me, $198.10 is a lot of money that I would like back.

  Business Response

  Date: 04/03/2024

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

  Customer Answer

  Date: 04/17/2024

  Hi! This is the first message that I have received from BBB. The response from the business absolutely did not help at all. This is the same response I have received from them for months. I need my refund from this company. Please help me! 
  ****

  Business Response

  Date: 04/19/2024

  Hello,
  
  We sincerely apologize for the delay in issuing your refund via e-check. We understand the inconvenience this has caused you, and we want to assure you that resolving this matter is our top priority.
  
  At this time, we are still awaiting updates from our department regarding the processing of your refund. Rest assured, we are actively monitoring the situation and expediting the process wherever possible.
  
  We understand the importance of timely resolution and the frustration caused by delays. Please know that we are committed to providing you with a resolution as soon as possible.
  
  We will continue to keep you informed of any progress and will promptly contact you once your refund has been successfully processed.
  
  Thank you for your patience and understanding in this matter.
  
  Sincerely,
  
  

  Customer Answer

  Date: 04/22/2024

   
  Complaint: 21503867
  
  I am rejecting this response because: you have not shown how you will satisfy my request. Plus you have just repeated yourself from the previous message. There has been no response or contact from business department ever. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 04/24/2024

  Hello,

  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 
  
  We verified that the refund through an electronic check amounting to $148.78 was already submitted to your email address ********************* on 04/23/2024. Kindly double-check your inbox, spam, and junk folders to look up the refund we sent.
  
  Thank you for being so patient. If you need anything else, let me know if I can help.

• Initial Complaint

  Date:04/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 5 bottles of Speedy ********** ummies on Dec.14,23. by 1-13-24 I realized they didn't help, even though there was a 60day money back Guarantee, the company told me the 2 opened bottles would not be refunded so I took a credit from the company. In the meantime, they had shipped another order of 5 bottles on Jan.9th 2024. I didn't realize that it was auto ship, But don't understand why in 1 month they expected me to use 5 bottles of 30ct each. I never did loose any weight. I was told to return the additional 5 bottles so I never opened the package and just wrote the **** on the outside of the package and returned it. No refund was issued . When I called I was told 1 bottle was opened ( I never opened the package or any bottle). What it boils down to is they have promised me a refund for the other 4 bottles on 2-12-24. They said they couldn't put it back on my credit card because it wouldn't accept it. (Funny they had no problem charging me 2x on my credit card). I have contacted the business 5x and each time they told me I would get and electronic check, which I never got. Cost was ****** each bottle s/b ***** now they are telling me instead of getting ****** after cheating me out of 1 bottle . they are now saying I should get ****** but still after 5x I still haven't received anything.Can you help me get my refund? I am really fed up. Thank you

  Business Response

  Date: 04/03/2024

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

  Customer Answer

  Date: 04/09/2024

  I have reached out to company again and all I hear is they will reach out to their  billing dept.

  I haven't heard back from them although they said they would follow up but never do.  I have been told by many different customer service people since February ******* that I would receive a electronic check but as of April 9th, I have received nothing.

  Customer Answer

  Date: 04/09/2024

   
  Complaint: 21508921
  
  I am rejecting this response because: they have not sent the electronic check as promised.  If they sent me a check I would accept their response.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/16/2024

  Hello,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. We understand the inconvenience this has caused you and would like to assure you that we are taking immediate steps to rectify the situation.
  
  The delay in issuing your refund was due to an unforeseen internal issue that temporarily affected our refund processing system. Please accept our sincere apologies for any frustration or inconvenience this delay may have caused you.
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an Echeck. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you

  Customer Answer

  Date: 04/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as they send me the money.  They have been promising me refund since Feb 12, 2024. 
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 04/18/2024

  Today is April 18, 2024 and I still have not received  the refund the company said they would send me .  I checked every day both spam and emails and I also called to no avail.

  Thank you,

  *************************

  Business Response

  Date: 04/22/2024

  Hello,
  
  We would like to apologize for the delay that has taken place in refunding your money. There have been some problems processing a refund. This is a banking issue that we are still working on.
  
  We are doing the best that we can to fix the problems and assure you that you will receive your refund as soon as possible. This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you for being patient with us and be assured that we value you as one of our top customers.
  
  Yours Sincerely,

  Customer Answer

  Date: 04/22/2024

  I'm sure what to say except I have contacted the company many time (about 7 times) and still no refund.  I don't know how long it should take unless they are trying to cheat their customers out of their refunds.

  I don't accept their apology unless they refund my money. 

  Thanks for your help,

  *************************

  Customer Answer

  Date: 04/22/2024

   
  Complaint: 21508921
  
  I am rejecting this response because: I have never received my refund and the company has been promising me the refund since 02-12-2024.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/24/2024

  Hello,
  
  We would like to apologize for the delay that has taken place to refund your money for  Speedy Keto+ACV products. There have been some problems processing a refund. This is a banking issue that we are still working on.
  
  We are doing the best that we can to fix the problems, and assure you that you will receive your refund as soon as possible. This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you for being patient with us and be assured that we value you as one of our top customers.

  Customer Answer

  Date: 04/24/2024

   
  Complaint: 21508921
  
  I am rejecting this response because: they have been saying since 02-12-2024 that they will refund my money but never sent me the Eletronic check or credit my charge account.  I have been told  by seven(7) customer 
  service people that they will submit to billing ***** but no refund yet.

  
  Sincerely,
    by
  *************************

  Business Response

  Date: 04/29/2024

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  We will continue to keep you informed of any progress and will promptly contact you once your refund has been successfully processed.
  
  Thank you

  Customer Answer

  Date: 05/17/2024

  the complaint has been resolved