Reviews

Review Details

• Review fromSusan C.

  Date: 06/04/2025

  1 star

  Susan C.

  Date: 06/04/2025

  I DO NOT recommend this company. I believe it's a scam. Bought a watch from them, it was very slow at registering data. Returned for a refund, per their instructions. They have failed to respond or to refund the purchase. BEWARE!!

  Spade & Co

  Date: 06/12/2025

  Hi Susan,

   

  Thank you for bringing this to our attention. We’re very sorry to hear about your experience. At Spade & Co, we strive to provide both quality products and excellent customer service. We offer a full refund within 30 days of receiving the returned item, and we’d like the opportunity to resolve this issue for you as quickly as possible.
  
  Please reach out to our customer support team at [email protected] with your order details, and we will make sure this is taken care of promptly. Your satisfaction is very important to us.
  
  Thank you for giving us the chance to make this right.

• Review fromHoward K

  Date: 06/04/2025

  1 star

  Howard K

  Date: 06/04/2025

  Watch died after less than three months use. No response to multiple emails and calls. Sadly, the watch had started to work in the way I wanted, then just quit. Would have considered a replacement, but customer service is nonexistent.

  Spade & Co

  Date: 06/12/2025

  Hi Howard,

  We’re very sorry to hear about your experience. This is certainly not the level of quality or service we strive to provide. At Spade & Co, all of our products are covered by a 30-day warranty, and we are always happy to assist with replacements or refunds for defective items within this period.

  Please reach out to us at [email protected] with your order details, and we will prioritize your case to make this right. We appreciate your feedback and the opportunity to improve your experience with Spade & Co.

• Review fromSue Ann M

  Date: 06/02/2025

  1 star

  Sue Ann M

  Date: 06/02/2025

  I purchased a watch band on 5/21/2025 - I received a notice on 5/28/2025 that the company changed my order - removed the watch band that I ordered and replaced it with two different bands that I did not order, nor approve the change. Who does that? I have emailed the company several times at the support email address with my order number, complaint and requesting a return / refund for the watch bands that I did not order but there is no response from the company. I have also called several times - the calls ring and automatically get disconnected at 46 seconds - I have never once gotten through to a live person. I just want my money back and to return the bands that I did not order/did not want.

  Spade & Co

  Date: 06/12/2025

  Hi Sue,

  Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration this has caused. This is not the experience we want for our customers. Order accuracy and responsive customer service are very important to us, and we regret that you were unable to reach us.

  
  Please know that we offer a 30-day warranty and full refund policy for situations like this. We would like to resolve this for you as quickly as possible. Please contact us directly at [email protected] with your order details, and we will prioritize your case to arrange the return and refund.

  
  We truly appreciate your patience and the opportunity to make this right.

• Review fromCarol L

  Date: 05/28/2025

  1 star

  Carol L

  Date: 05/28/2025

  Wrong shipping address entered and since I couldn't review order, payment was sent. I called and emailed. No response. Because they generated shipping label and even though product not shipped they would not correct nor cancel order. Customer service bad. They tell you to contact support which I did. No response. They are terrible to buy from and will not be receiving any business from me. Buyer beware!

  Spade & Co

  Date: 06/12/2025

  Hi Carol,

  Thank you for sharing your experience. We’re very sorry for the frustration this has caused. At Spade & Co, we always aim to provide a smooth and positive shopping experience.

  
  Per our policy, once an order has been processed and a shipping label has been generated, we are unfortunately unable to make changes or cancel the shipment. This is in place to ensure timely processing and delivery for all our customers. In many cases, incorrect shipping details can result from auto-fill or auto-correct settings on the browser during checkout. We always recommend carefully reviewing the shipping address before completing an order to help prevent this issue.

  
  We apologize if our support response time did not meet your expectations and would like to assist further if possible. Please feel free to contact us again at [email protected] with your order information, and we’ll do our best to provide additional options where available.

  
  Thank you for your feedback and for giving us the opportunity to improve.

• Review fromKaren H

  Date: 05/13/2025

  1 star

  Karen H

  Date: 05/13/2025

  Don't waste your money or time. At first I loved my watch and it worked well for me. I really only want to use it for health purposes. My first watch did last almost 9 months. I then wanted to upgrade to a leather watch band and that is when i was really disappointed. the hardware that came with the band did not fit properly and kept coming apart. When I called the help desk, I was given the impression that they felt that I was lying. All they really needed to do it send me the band hardware. They wanted me to send them my watch. I am positive that I am not the only one having this issue. I did enjoy the watch and its uses but such a hassle. to avoid the hassle of shipping it back to them, I ordered a new band. That band came in the wrong color, once again, hard to have them replace anything or seeming argumentative. I ended up using the wrong color band from what I wanted because I had fitness goals I wanted to reach. Once again, the hardware does not fit properly and my watch fell off again. I have now thrown out all of the Spade products out. I will not use them in the future or refer anyone to buy from them. Definitely feeling like when you buy cheap, you get cheap. there is a reason for that..

  Spade & Co

  Date: 06/12/2025

  Hi Karen,

  Thank you for sharing your experience. We’re sorry to hear about the issues you encountered with the watch bands and hardware. This is not the level of quality or service we aim to provide, and we apologize for the inconvenience.

  
  At Spade & Co, we offer a 30-day warranty to cover product defects and incorrect items. In some cases, we request a return to properly inspect the issue, but we regret if this process felt inconvenient or dismissive.

  
  We appreciate that you initially enjoyed the watch and are disappointed to hear that your later experience did not meet expectations. Your feedback is valuable and will help us improve both our products and service.

  
  If you’re open to it, please reach out to us at [email protected] with your order details. We’d love the chance to make this right.

  
  Thank you again for your feedback.

• Review fromAngela L

  Date: 05/06/2025

  1 star

  Angela L

  Date: 05/06/2025

  I've been trying to return my purchase within the 30 day window and have reached multiple times to get the return address information and not one person has gotten back to me. Is this their plan, to ignore requests for 30 days so that they don't have to refund you???

  Spade & Co

  Date: 05/08/2025

  Hi Angela,

  Thank you for your feedback. We’re sorry to hear about your frustration.

  Please know that we have been in contact and already provided the return instructions needed to complete your refund. If you did not receive our previous messages, it may be worth checking your spam or junk folder just in case.

  If you need us to resend the instructions or if there's anything else we can do to help, feel free to reach out—we're here to assist.

• Review fromLisbet D

  Date: 04/07/2025

  1 star

  Lisbet D

  Date: 04/07/2025

  I really loved this watch - for about 6 weeks when it stopped holding charge. I tried all the suggestions the customer service told me, but nothing worked. And I just got the last email today, stating my purchase was longer than 30 days ago, so nothing to do about it. Don't waste your money or time in this watch.

  Spade & Co

  Date: 05/08/2025

  Hi Lisbet,

  Thank you for sharing your experience—we’re truly sorry to hear that your watch stopped holding a charge after a few weeks. That’s certainly not the experience we want for our customers.

  Even if your purchase falls just outside the return window, we’d still like to take another look and see how we can help. Please reach out to our support team at [email protected] with your order details, and we’ll do our best to make this right.

• Review fromGreg K

  Date: 02/15/2025

  3 stars

  Greg K

  Date: 02/15/2025

  If you have had an Apple or high-end Fitbit watch, you will not be satisfied with the Spade & Co, watch. My biggest issue is the inaccuracy of the heart rate monitor. When calling customer service I was told to reset it, which seemed to work the 1st time I tried that, but it remains inaccurate. You get what you pay for.

  Spade & Co

  Date: 05/08/2025

  Hi Greg,

  Thank you for your honest feedback. We’re sorry to hear the heart rate monitor hasn’t met your expectations. While our devices may differ from higher-end models, we strive to offer reliable performance and helpful features at an accessible price.

  If you'd be open to it, we’d love a chance to troubleshoot further or explore other options to improve your experience. Please feel free to contact our support team at [email protected] so we can assist you directly.

• Review fromMarilyn S

  Date: 01/15/2025

  1 star

  Marilyn S

  Date: 01/15/2025

  Purchased the Health Smartwatch 4 end of August for $84.98. Found easy to use and loved it until early December when it stopped holding a charge. Contacted support who told me to try 4 different things which did not resolve the battery loosing charge. Tried calling all you get is leave a message. Still keep getting e-mails to rate customer service which is zero. They ask why the low rating but no resolution for a product which should last longer than 4 months. Wish I would have read reviews before purchasing. Customer beware check reviews before making a purchase from this company.

  Spade & Co

  Date: 01/22/2025

  Hi Marilyn,

  Thank you for sharing your experience with us. We sincerely apologize for the issues you’ve encountered with your Health Smartwatch 4 and understand how frustrating it must be. Your satisfaction is very important to us, and we deeply regret that the product did not meet your expectations.

  We value your feedback about the battery and are committed to improving the quality and durability of our products. Please know that we take concerns like yours seriously and use them to make meaningful changes.

  Thank you for giving our product a try, and we truly appreciate your input as it helps us grow and better serve our customers in the future.

• Review fromArt B

  Date: 12/14/2024

  1 star

  Art B

  Date: 12/14/2024

  Broke after 6 mos…poor quality don’t think this company has costomer service

  Spade & Co

  Date: 01/22/2025

  Hi Art,

  We’re sorry to hear about your experience with your product and regret that it didn’t meet your expectations. At Spade & Co., we strive to provide high-quality products, and it’s disappointing to learn that this wasn’t your experience.

  Your feedback is important to us, and we’re always working to improve the durability and reliability of our products. We truly appreciate you taking the time to share your thoughts, as it helps us identify areas where we can do better.

  Thank you for trying our product, and we hope you’ll consider giving us another chance in the future.