Watch Dealers
Spade & CoThis business is NOT BBB Accredited.
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Customer Review Ratings
Average of 303 Customer Reviews
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Review fromKaren H
Date: 05/13/2025
1 starDon't waste your money or time. At first I loved my watch and it worked well for me. I really only want to use it for health purposes. My first watch did last almost 9 months. I then wanted to upgrade to a leather watch band and that is when i was really disappointed. the hardware that came with the band did not fit properly and kept coming apart. When I called the help desk, I was given the impression that they felt that I was lying. All they really needed to do it send me the band hardware. They wanted me to send them my watch. I am positive that I am not the only one having this issue. I did enjoy the watch and its uses but such a hassle. to avoid the hassle of shipping it back to them, I ordered a new band. That band came in the wrong color, once again, hard to have them replace anything or seeming argumentative. I ended up using the wrong color band from what I wanted because I had fitness goals I wanted to reach. Once again, the hardware does not fit properly and my watch fell off again. I have now thrown out all of the Spade products out. I will not use them in the future or refer anyone to buy from them. Definitely feeling like when you buy cheap, you get cheap. there is a reason for that..Review fromAngela L
Date: 05/06/2025
1 starAngela L
Date: 05/06/2025
I've been trying to return my purchase within the 30 day window and have reached multiple times to get the return address information and not one person has gotten back to me. Is this their plan, to ignore requests for 30 days so that they don't have to refund you???Spade & Co
Date: 05/08/2025
Hi Angela,
Thank you for your feedback. We’re sorry to hear about your frustration.
Please know that we have been in contact and already provided the return instructions needed to complete your refund. If you did not receive our previous messages, it may be worth checking your spam or junk folder just in case.
If you need us to resend the instructions or if there's anything else we can do to help, feel free to reach out—we're here to assist.
Review fromLisbet D
Date: 04/07/2025
1 starLisbet D
Date: 04/07/2025
I really loved this watch - for about 6 weeks when it stopped holding charge. I tried all the suggestions the customer service told me, but nothing worked. And I just got the last email today, stating my purchase was longer than 30 days ago, so nothing to do about it. Don't waste your money or time in this watch.Spade & Co
Date: 05/08/2025
Hi Lisbet,
Thank you for sharing your experience—we’re truly sorry to hear that your watch stopped holding a charge after a few weeks. That’s certainly not the experience we want for our customers.
Even if your purchase falls just outside the return window, we’d still like to take another look and see how we can help. Please reach out to our support team at [email protected] with your order details, and we’ll do our best to make this right.
Review fromGreg K
Date: 02/15/2025
3 starsGreg K
Date: 02/15/2025
If you have had an Apple or high-end Fitbit watch, you will not be satisfied with the Spade & Co, watch. My biggest issue is the inaccuracy of the heart rate monitor. When calling customer service I was told to reset it, which seemed to work the 1st time I tried that, but it remains inaccurate. You get what you pay for.Spade & Co
Date: 05/08/2025
Hi Greg,
Thank you for your honest feedback. We’re sorry to hear the heart rate monitor hasn’t met your expectations. While our devices may differ from higher-end models, we strive to offer reliable performance and helpful features at an accessible price.
If you'd be open to it, we’d love a chance to troubleshoot further or explore other options to improve your experience. Please feel free to contact our support team at [email protected] so we can assist you directly.
Review fromMarilyn S
Date: 01/15/2025
1 starMarilyn S
Date: 01/15/2025
Purchased the Health Smartwatch 4 end of August for $84.98. Found easy to use and loved it until early December when it stopped holding a charge. Contacted support who told me to try 4 different things which did not resolve the battery loosing charge. Tried calling all you get is leave a message. Still keep getting e-mails to rate customer service which is zero. They ask why the low rating but no resolution for a product which should last longer than 4 months. Wish I would have read reviews before purchasing. Customer beware check reviews before making a purchase from this company.Spade & Co
Date: 01/22/2025
Hi Marilyn,
Thank you for sharing your experience with us. We sincerely apologize for the issues you’ve encountered with your Health Smartwatch 4 and understand how frustrating it must be. Your satisfaction is very important to us, and we deeply regret that the product did not meet your expectations.
We value your feedback about the battery and are committed to improving the quality and durability of our products. Please know that we take concerns like yours seriously and use them to make meaningful changes.
Thank you for giving our product a try, and we truly appreciate your input as it helps us grow and better serve our customers in the future.
Review fromArt B
Date: 12/14/2024
1 starArt B
Date: 12/14/2024
Broke after 6 mos…poor quality don’t think this company has costomer serviceSpade & Co
Date: 01/22/2025
Hi Art,
We’re sorry to hear about your experience with your product and regret that it didn’t meet your expectations. At Spade & Co., we strive to provide high-quality products, and it’s disappointing to learn that this wasn’t your experience.
Your feedback is important to us, and we’re always working to improve the durability and reliability of our products. We truly appreciate you taking the time to share your thoughts, as it helps us identify areas where we can do better.
Thank you for trying our product, and we hope you’ll consider giving us another chance in the future.
Review fromSue K
Date: 12/13/2024
1 starSue K
Date: 12/13/2024
SCAM!!! I received my Smartwatch 4 on Nov 6th and it already quit working on Dec 9th. It went black and will not charge. In contacting Spade and Company, all they offered me was 10% off purchasing another one! REALLY??! Denied me a refund and not even an exchange. Only 33 days of use. Is this just a data gathering scam???Spade & Co
Date: 05/08/2025
Hi Sue,
We're truly sorry to hear about your experience and the frustration it caused. That’s certainly not the kind of service we aim to provide. While our standard return window is 30 days, we understand situations like this can be disappointing.
We’d love the opportunity to make things right—please reach out to us directly at [email protected] so we can revisit your case and explore a better solution.
Review fromCarmen C
Date: 12/09/2024
1 starCarmen C
Date: 12/09/2024
Threw $80.00 away. Should had checked reviews first. This watch is total JUNK. Nothing works properly. Sent multiple emails to support with no reply. This watch deserves 0 stars !!!Spade & Co
Date: 05/08/2025
Hi Carmen,
We're very sorry to hear about your disappointment and the trouble you've had reaching us. This is definitely not the experience we want any of our customers to have.
We take your feedback seriously and would appreciate the chance to make things right. Please email us at [email protected] with your order details, and we’ll prioritize your case to ensure it gets the attention it deserves.
Review fromIra E
Date: 12/06/2024
1 starI wish I did better research before buying their health3 watch. 30 day warranty!!! Charger quit working just after 45 days. Will only get to 50%. Phone makes loud dong sound on and off will trying the charge. Support sucks. Buy any other watchReview fromJan L
Date: 12/03/2024
1 starRec’d Spade watch as gift for Mother’s Day, May 2024. Contacted Spade (Logan) in Oct when watch would not charge. Spade offered no service or exchange because i could not provide proof of purchase! My daughter purchased it, did not keep order info after I told her it worked fine. I sent pics, videos, etc, to Spade, yet they offered no solution, even though it is obviously their watch. When my daughter and I went to their website, there is no way to set up an account. My daughter found that strange when she placed the order, she could not check status. Spade, imho, is not user friendly, nor customer service oriented!
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