Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***********************. I ordered my Ikaria Belly Juice on June 4, 2023. I paid $188.95 and my order number was RS21RVQL. The shipment was shipped on June 7, 2023 and I received it shortly thereafter. I started on it immediately. I followed the directions to the letter! I contacted them on August 1, 2023 and told them the product was not working. They told me I could not get a refund until the six months was up, even though I only ordered enough product for 3 months! I contacted them again on December 29, 2023 and then they told me it was over 180 days so they would not refund my money! It was the right month but not the correct day! This company sets you up for failure when requesting a refund! I also contacted them on December 6 & 8 to no avail! They stated on their website that you could return the product at anytime! Needless to say, I feel this company is very unethical! Thank you for your help. *********************** PS- I attempted to send a picture of their website stating you can return the product at anytime, but not sure if you received it

  Business Response

  Date: 02/06/2024

  As per our refund policy, customers are entitled to return their entire order within 180 days for a full refund if they are not satisfied with our product. Regrettably, we did not receive any email from you requesting a refund within this specified period.

  
  Upon reviewing our records, it appears that you emailed us on December 30, 2023, which falls outside the refund period. Your money-back guarantee expired on December 2, 2023.

  
  However, I'm pleased to inform you that we have already issued a full refund to the card used for the purchase, despite the expiration of the refund period.
  

  If you have any further questions or concerns, please don't hesitate to contact us.

  Customer Answer

  Date: 02/07/2024

   
  Complaint: 21179762
  
  I am rejecting this response because:
  There has been no response from the company at all! They are obviously ignoring my case! I guess their standing with the BBB doesnt seem to matter much! They must not value their company or their customers! Shame on them!
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered by BBB staff LO Consumer ordered a product from the business in November 2023. She ordered a quantity of 6 but they sent her 12 and charged her account over $435.54. She states the product does not work and she would like to return it but she has been unable to find a return address. The options on the website to return the products is invalid.

  Business Response

  Date: 01/17/2024

  We have already emailed the customer with the return instructions so we can issue her a full refund. We're waiting for her response. 

• Initial Complaint

  Date:10/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the product on 8/1/23 and received lean belly juice 5 days later. I started taking the product as written on label and for a couple of weeks I was fine. Around the 3rd week I started itching on my back and in the morning my eyes were watering like a film was over them. I didnt think anything about it for a couple more days but the symptoms werent going away but getting worse so I quit the lean belly juice and the symptoms went away. I tried repeatedly to get in touch with Ikaria but every time I tried to log onto their return policy it transferred me to more product at a reduced price. There never was a form I could fill out. I never would have tried this product but for the 100% promise to return my money if I wasnt satisfied. I dont know who to turn to other than you. Thanks so much for this agency in helping people resolve problems.

  Business Response

  Date: 10/24/2023

  Connected to the customer via email .

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 jars of Ikaria Lean Belly Juice on 4/3/2023. There were two transactions. One for $92.22 and one for $83.09. I have no complaint concerning the product. I am a ******* Vet and retired from the ** Army Active and Reserve. I receive my medical treatment at the ***********************. In late April 2023 I had my semi-annual physical at the VA and discovered that my kidney functions were at phase 3 kidney failure. My caregiver took me off of two prescription drugs and advised me to not take any supplements except for prescribed medications. I am requesting a refund for three unopened jars of the product. I contacted the seller on 7/31/23 and again on 8/11/23 by email with no response of any kind from the seller. I am requesting refund for the three unopened jars of the product and a mailing address to return the product along with an authorization number from the seller for the return. I have found that the seller is very hard to communicate with as there are numerous contacts that are not resulting in any feedback on my request. I simply want a refund for 3 jars of the product.

  Business Response

  Date: 09/06/2023

  Hi *****,
  
  We acknowledge your complaint filed with BBB. We're genuinely sorry to hear that medical reasons have prevented you from continuing to include the supplement in your diet.
  
  Kindly return the package with all bottles (used or unused) to:
  
  Jetpack fao *********** Returns
  ******************************
  *********, ** 
  44278, *************
  
  Please include the following details:
  
  - Your Order Number 
  - Complete Name
  - Email Address
  
  Please email ** with the Return Tracking Number (Please keep in mind that we do not provide return labels; please secure it with the courier when returning the package to us.)
  
  We will process your refund once we receive the items.
  
  Best,
  *************************
  Customer Success Agent

  Customer Answer

  Date: 09/21/2023

   

  Please be advised that the complaint I submitted to BBB has been handled satisfactorily

  by Lean Belly Juice and that I have received a complete refund of my purchase.

  Thank You for your assistance in this matter.

  Sincerely

  **************************

• Initial Complaint

  Date:08/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a package back to Ikaria Lean Belly Juice Company on July 27th. I sent it back in the original box after 1 week with no results. This is the eturn address on the label that I used. I contacted them several times with them saying this us the wrong address. Enclosed is a copy of return instructions. They said without tracking they couldn't find the package. I don't have the tracking. The reference number isDZLIHY7Y, The customer number *********, item number ************. They owe me $83 for the return. Shipped it to *********** Returns, ****************************************************************.

  Business Response

  Date: 08/18/2023

  Hello ************* Upon checking, your full refund was already processed on August 16th to your **** Card ending with 8658. Please allow 3 to 5 business days for this to reflect on your account. We appreciate your patience and understanding.

  Customer Answer

  Date: 08/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their sites says if not happy for any reason 100% refund, says to return bottles an within 2 days will receive refund. I did as instructed called the 800 number to notify them of the return, They gave me an amounts of the refund short $29 which is one bottle. Reason I did not return a empty bottle. No where on the website I used to order this product did it say you must return empty bottles. I have spent so much time trying to resolve this with the companys customer service via email because you cant talk to anyone. The 800 number is for Clickbank who processes the payments and the sent me to supportleanbelly.com. After several email back and forth They sent me their refund policy which says return the empty bottles. Also they say on the website 180 day quarentee in one spot but in another it says 60 day return. My return was within the 60 day window. I screened shot the website and have sent to them showing nowhere does it say to return empty bottles. When I ordered the product it was not with intention to return it so I would of not looked at the refund policy. And who keeps empty bottles, if they would if said save empty bottles were it says 180 day guarantee I would of kept the empty bottle. As much as I would of liked the product to work it did not so they should be held to what the website says which is a 100% refund. I have received a refund less $29 which is one bottle of product I used. Invoice 32HIRVQ9 $174 Refund 32HIRVQ9. $145

  Customer Answer

  Date: 08/15/2023

  As of this morning they have credited me for a full refund. Sorry for the inconvenience.  I guess when I told them I was going to file a complaint with BBB they decided to give me the full refund.

• Initial Complaint

  Date:07/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I watched a video and was convinced by the seemingly sincerity of the announcer that I should buy IKARIA LEANBELLY JUICE for his company. My husband and I both followed instructions for over a month every day without any success in belly fat loss or weight loss as promised by the company. I have never bought anything like this before and didn't think initially that it was false advertising. But, after a month I finally understand that it was a scam - the assurance that I would not have to exercise or change my eating habits simply did not work with this product.The purchase was made on 5/13/2023 in two pieces, but shipped to me in one box. The order numbers were LLBKUZ7D for ******* and LLBKUJZ35 for *******. On 6/28/2023, I returned 9 of the 12 small containers to the company because of my dissatisfaction via *** Tracking and included a letter to the recipient at: Iraria LeanBelly Juice, c/o *********** Returns, **************************************************************, with a copy to Ikaria's headquarters in La **** at ********************************************** *****. Nothing had worked, not a single thing, The product is worthless, and I got taken.In my letter, I requested that they refund a total of $417.57 to my account within 14 days. They have not done so, thus I am filing this complaint in an effort to resolve what I consider to be a fraud. Thank you so much for any help you can give me.****************************************

  Business Response

  Date: 07/25/2023

  Thank you for your feedback. We understand and also clearly mention that no product works for everybody and our 180 day satisfaction guarantee covers every customer's purchase.

  We provide clear instructions on how to obtain a refund on our website where we have both contact numbers and emails. We did not receive an email or phone call from you at any time.

  Regardless, we are happy to say that you've been refunded in full for your order, including for the 3 canisters that you used up yourself and did not return. Thank you again for trying our product and we wish you well.

  Customer Answer

  Date: 07/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  ********************************************************

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Lean H313437323830373***37H Juice on-line January 6, 2023. 6 bottles for $254.42. Took as prescribed for 30 days. Didn't lose any weight. Asked for order number, return and refund instructions on February 6, 2023. They acknowledged my request February 6, 2023.They sent a "you really need to give it more time and here are other products that might help" February 8, 2023.I acknowledged their offer and said no. I want to return my product and get my refund February 10, 2023.Then came the offer of 50% off on purchase price if I keep the product and don't return it February 10, 2023.I sent back Refund please and order number February 10, 2023.Got an email from ********** showing the start of my return. AND it has my order number. February 10, 2023.Followed by an email from them "your refund has been processed" February 10, 2023.********** informed that Lean H313437323830373***37H had authorized a refund for $127.21 February 10, 2023.I received another ********** email showing my Ticket Status as "closed" February 10, 2023.To which I replied to Lean H313437323830373***37H that I did not agree with amount and will dispute it February 10, 2023.I checked the web site and was unable to find a return address to ship the product February 14, 2023."We have already processed your 50% refund, so you no longer have to return the product, to avoid the hassle" February 14, 2023.I have mailed the product to the ******************* ******************************************************************* this afternoon (in good faith) via **** Tracking #*** **** **** **** **** 76 for $12.80. They should receive it on Friday, February 17, 2023.I look forward to your help in this matter.

  Business Response

  Date: 02/15/2023

  Hello *****,

  We have already processed your remaining refund amount. Please allow 3 to 5 business days for this to reflect on your account.

  Customer Answer

  Date: 02/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/30/2022 I ordered 3 bottles of the Ikaria Lean Belly juice. I paid $190.72. This came with a 180 day money back guarantee in full. I received my order on August 11, 2022. Following the directions religiously with no results. So on November 22, 2022 I emailed the company stating I had no results and would like a refund. On November 24, 2022 I received a reply to my email stating that it is a process and it has not been 180days and to continue to try. MIND YOU I only ordered 3 months worth of this juice. So I emailed them once again on February 3, 2023 explaining the same thing and they came back with. SORRY you are 10 days late with your request. If is a 180 day guarantee not 190 day guarantee. Since I am suffering from Chronic Kidney Disease stage 4. With all my doctors appointments I was able to contact them on the exact 180 day ***** BUT I did ask for a complete refund on NOVEMBER 22, 2022 way before the 180 days. All I am getting from this company is a repeated email with no result. I just want my full refund back and this company to honor their guarentee. I would like a complete refund. I ordered a 3 month supply. I drank the juice religiously everyday with absolutely NO RESULTS. I received my product on August 11,2022 Order Number: K37ITVZP Order Date: 07/30/2022 11:07 AM PDT Customer Name: ************************* Customer Email: ****************** Product: Ikaria Lean Belly Juice Special Offer 3 Bottles Product ID: **************************** Vendor's Site: ********************************************************** or my money back in full

  Business Response

  Date: 02/11/2023

  Hello *******,

  We provide a 180-day money-back guarantee and adhere to our commitments. Moreover, upon checking, you are 10 days past our refund guarantee period hence we are unable to provide you with a full refund. 

  Moreover, **************** has made an exception. Your full refund has already been processed. Please allow 5 to 7 business days for this to reflect on your account.

  Thank you! 

   

   

• Initial Complaint

  Date:02/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  there is a 180 day money back guarantee for there product. I purchased the product 2022 and received the product on December 8th 2022 and they posted the payment to my **** card on December 4, 2022 so I am within the ******************************* dizzy with blurred vision. took for only 2 days in January. I send back the product on January 20th 2023 for my $187.62 refund. Estimated receive date to Ikaria was Jan 24th. as of today no refund. They guaranteed a 48 hour refund once they received the product back. I tried 3 times before mailing the product back to speak to someone via email because they have no phone number or address to send the refund to - there email says they will return my email within 24 hours. Its been weeks. No response. I hope this can be resolved.

  Business Response

  Date: 02/06/2023

  ****************,

  We sincerely apologize for the inconvenience. 

  Upon checking, one of our support team responded to your email last January 25th regarding your concern. It might have been directed to your spam folder. 

  Moreover, you are definitely eligible for a full refund.

  Please email us the return tracking number to **********************************************************. We can't seem to find your information in our return logs.

  Thank you and looking forward to hearing back from you!

  Best,

  Karelle