Business ProfileforEdgewater Hotel & Casino

Disappointing stay at the Edgewater Hotel in ********, ******, from May 6, 2024, to May 10, 2024. Upon checking into my room, I noticed a lack of cleanliness in both the bathroom and the bedroom. I promptly reported this to the front desk and was assured that the room would be attended to. However, after several hours, it appeared that no additional cleaning had been performed.On the morning of May 9, 2024, I awoke to find numerous red, itchy bumps on my left forearm, wrist, and hip. Initially, I was unsure if these were bug bites or symptoms of an allergic reaction. By the following morning, May 10, 2024, the bumps had significantly increased in size and itchiness. I checked out of the hotel that day to drive to Phoenix.Upon my return to *******, it was confirmed that the marks were indeed bed bug bites. I have attached photos for your reference. I contacted the Edgewater Hotel on March 10, 2024, and informed them that I had vacated the room. The front desk informed me that the room would be closed off for a full inspection by a professional company.I was then transferred to the security department, where I relayed my experience and was instructed to call back on Saturday for an incident report. When I called back on Saturday, May 11, 2024, I was told that I would need to wait for an incident number before a refund could be processed. I followed up on my report on Sunday, May 12, 2024, and was advised to call back on Monday, May 13, 2024, as an incident report number was not yet available.Today, May 16, 2024, I contacted the Edgewater Hotel again to inquire about a refund. I was informed that the manager was currently unavailable but would return my call. I was then transferred to security, where I provided additional information about my experience. The security officer I spoke with, *****************************, provided me with an incident report number, IN20240006360, and advised me to call back in a day or two to check the status of my report.