Business ProfileforPawfect House

I made two separate purchases PHN2360691 $89.18 (May 8, 2024) and PHN2365869 $37.79 (May 10, 2024). The first order contained two "sweatshirts" and the second order contained one "sweatshirt". I put "sweatshirt" in quotes because what was received was NOT a sweatshirt. The material was rough, thin, and shiny (100% polyester). The company is able to get away with this by stating items are "customized" so they do not fall under ******'s buyer protection. I have been back in forth with both the seller and Paypal. I was initially offered a 30% refund for just the cost of the product and then offered 50% refund for just the cost of the product. It wasn't until I opened Paypal claims that a representative (******) for the seller offered 100% refund ONLY if I closed the Paypal claims. I didn't trust them to follow through on this and I would lose whatever protection I had by closing the claim. Unfortunately, ****** sided with the seller due to it being customized products without considering the fact that I did not receive the "SWEATSHIRT" that was advertised. I actually ordered from this company back in February of this year (a sweatshirt) and did receive the sweatshirt material. This is what I expected when I placed my orders in May. I want what was promised to me by ******, a full refund including the shipping costs (total $126.97). I was a repeat customer from February, but not anymore. The way this has been handled has been extremely frustrating and unprofessional.