Business ProfileforSupplies Outlet

On October 4, 2021 I purchased supplies outlet compatible HP 202X toner cartridges 4 pack (All colors) product number: ************ for $178.17, that had a 100% full lifetime warranty that is listed on my original bill of sale and on all of the toner cartridge boxes. Recently the printing became very light and streaked so on Thursday 9/7/2023 at 6:19 p.m. I contacted Jan at: [email protected]. Jan then reply to me Friday 9/8/2023 at 8:57 a.m. that we apologize that you're having issues with our cartridges, we regret to inform you that we have discontinued our lifetime warranty services due to a policy change and new ownership. On Friday 9/8/2023 at 9:44 a.m. Jan then emailed me and I quote "please send the actual statement that you have there stating that you have lifetime warranty, thank you and have a great day". I took photos of all the toner cartridge boxes and of all my original receipts that says I have a 100% guaranteed lifetime warranty and emailed them to her on Friday 9/8/2023 at 9:58 a.m. I did not hear back from Jan until Monday 9/11/2023 at 10:06 a.m. where she says and I quote "unfortunately, we cannot fulfill the request since we must adhere to our policies. We only have a 1-year warranty on the cartridges here. Thank you and have a wonderful day. PLEASE SEE A COPY OF THE ENCLOSED EMAILS BETWEEN JAN AND I. Between the back and forth between Jan and I over several days the bottom line is that supplies outlet refuses to meet their obligation and honor their lifetime warranty service on these four cartridges, because as I've already stated they have changed their full lifetime warranty policies due to new ownership. On Tuesday 9/12/2023, 1:25 p.m. I called suppliesoutlet ###-###-#### xt: 153 and spoke with a female named Joh? who told me that they cannot honor the lifetime warranty policy due to ownership changes and will only honor the 1-year warranty either from their own supplies outlet compatibility items or the OEM cartridges.