Business ProfileforJay's Total Car Care, LLC

On January 29th, 2024, I, ******** ****, took my 2011 Jeep Liberty into Jay's Total Auto Care, I told Jay's the problems and they said they could fix them. Jay's said they had worked with my warranty company, AAGI, before. Jay's told my dad they needed $269.60, before they could run a diagnostic check. My dad paid this with his credit card, we left and the next day they said they could not run the diagnostic because they could not turn on the Jeep. The warranty company, AAGI, said they needed an odometer reading before they would cover any costs. They told me I would have to pay for a tipm and then they would be able to turn the car on. The price was $2974.87, (we later found out the price for a tipm is approximately $600.00 to $900.00 and at most 2 hours of labor at most) Jay's suggested my dad, ****** **** take out a loan through a company he used, Acima, and that as soon as he had an odometer reading, the warranty company would pay everything back. My dad did take out this loan, which turned out to be a lease, and Jay's removed $5698.33 + taxes ($6000.00) from this account for a wheel package, I did not get a wheel package. We were led to believe they were just taking out money for the tipm.) They ran two diagnostic checks, one for the electrical, and after the electrical was fixed, they ran one on the engine at a cost of 350 dollars a piece. (I was quoted by Jay's they were $269.60 a piece) with the electrical working, Jay's said they could look at the engine, the engine had to be replaced. I went back to the place where I bought the Jeep from Consumers Fleet & Sales, and was told to talk with Justin E****. On February 27th, Jay's told us to come and get the Jeep, we tried on Febuary 28th, but was told it wasn't ready to tow, on March 4th Jay's told us we could come and get the Jeep. Jay's gave me a check for $221.59 a credit balance. I asked Jay's to remove the tipm and return it, they said they couldn't because of a core charge.