Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Magnesium supplement product from Organixx on 9/27/24 because they advertised that the product enhanced energy, better sleep, and multiple other benefits. Organixx advertised a 365-day money back guaranteed, if unsatisfied for any reason. On 2/1/25, I requested a refund from Organixx because the product provided none of the purported benefits. Organixx refused to provide a refund. I appealed, and Organixx again refused to refund the $91.04 that I paid. Organixx should be penalized for false advertising, and I would like your assistance with obtaining a full refund.

  

  Business Response

  Date: 02/13/2025

  We were sorry to hear that this customer was having a concern with his Organixx purchase and wanted to use our very generous one-year warranty and return policy. That was no problem for our team as we proudly stand by our offer to refund the purchase price, minus shipping, upon request, within 365 days from when the order ships.  Once we were contacted by the customer for his request to return the order for a refund, our support team went to work and issued him an RMA number to return the order and sent the customer a copy of our return policy, which is also explained in various areas through our website.  It was at this point that the customer got upset as he told us that he had no bottles to return, which is a requirement for a refund.  He had thrown them all away.  Our policy clearly states that refunds will be made for all bottles returned whether they are full, partially used, or empty.  Our return and refund policy is similar to most other stores. Amazon requires evidence that a product has been returned prior to providing a refund, and a customer only has 30 days with them.  Attempting to get a refund from a store for a pair of shoes, or shirt, or a clock and not having the purchased product in hand to give to the store, and the refund just doesn’t happen.  But we are far more lenient than that.  We’re not asking for the purchased product to be returned in whole, just send back the empty bottles. 
  
  There is no false advertising here.  Our return and refund policy is clear and available for all to see before a purchase is made.  But we were also empathetic to the customer’s situation and did extend an offer for the customer to receive a partial refund with store credit, even without the bottles to return.  He refused that.  The offer for the partial refund store credit is still open for this customer until the end of February if he changes his mind.

  Customer Answer

  Date: 02/15/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  The Organixx product did not provide any of the stated benefits, and the published enticement for customers to try the product was that customers had 365 days to receive a full refund if unsatisfied for any reason.  Since I consumed the product, I have nothing but the last empty bottle, and Organixx Customer Service has told me that a partial refund is only provided if multiple empty bottles are returned.  This is not a 100% money back guarantee, as stated in Organixx marketing materials.  Organixx is intentionally trying to take advantage of customers with this bait and switch!  The Customer Service offer to provide me with a small credit towards additional product is almost funny.  Why would anyone want more product that doesn't work.  I expect to receive a full refund of the amount I paid, $91.04, which is what was stated by Organixx when I purchased their product.  Failure to provide a full refund is breach of contract.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:10/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bottle of Organixx magnesium 7 from amazon on 9/5/24. I took one dose of this product and it gave me within hours a feeling of the flu, and horrible diaharrea and bladder irritation. I did not take another dose and within 24 - 30 hours I was back to a healthy status. This product is not for everyone. I contacted their customer service by email via their website. I got a *** named ***** who told me they could not give me a refund althought they advertise they give a money back guarantee. I kept corresponding with him that ****** told me to contact Organixx by my phone call to ******. He finally told me he would try to refund me by talking with his supervisor. Then, no more contact since September 25. We were hit by hurricane ****** three weeks ago and no power or internet or phone so as soon as I could I emailed this ***** again and to no avail. No answer at all. I feel this company should stand behind their product and give me a full money back guarantee as they advertise.

  

  Business Response

  Date: 10/14/2024

  First of all,my heartfelt thoughts and prayers go out to you and your family with the suffering you have experienced, and are enduring, with the ****** hurricane. I wish you a quick recovery in getting your lives back to normal as best as possible.
  
  Regarding your Magnesium 7 situation, I apologize for the any confusion that may have been caused by our responses.  In these situations, please be aware that an order purchased through ****** is refunded through Amazon.  They have their own inventory,pricing, and warranty.  The order does not go through our sales system.  And while Organixx has a one-year warranty when products are purchased through us, ****** only allows 30 days for a return and refund. 
  
  Nevertheless, I want to help you out since the 30-day warranty has expired through Amazon.  I will have one of our Customer ************************* you to resolve this unfortunate situation.  While we cant refund the order directly,because it is not in our system, there is another option we can do that will be beneficial for you.  I will keep an eye on the progress of this complaint to make sure it is resolved to your satisfaction.

• Initial Complaint

  Date:04/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 22, 2023 4 bottles $100.00 Send murchandise and refund if not happy with product within one year They issued a RMA and I returned and they received April 11, 2023 I contacted twice by email. Said they would get back to me. Asked each time when I could expect my refund and did not answer that question. Order Number is ***********  Tracking USPS **** **** **** **** **** **

  

  Business Response

  Date: 04/24/2023

  Hello, ***.  Thank you for bringing this issue to my attention.  After investigating this situation, I have found some things that we can improve on.  I sincerely appreciated your patience as we worked through the process to provide you with your refund.  From my understanding, the refund was provided on Friday 4/21. So, that concern has been resolved. For the record, our warehouse received the return on 4/13, and my team was notified that it was accepted in-house on 4/18. The fact that we took 3 business days to process the refund is something that I am committed to improving going forward.  Also, when we communicated with you on 4/15, we did not have information that your return order was already received.  However, we did not provide the proper update on the status to you.  We have coached the individual involved.  I am sorry to hear that the product you returned did not meet your needs.  I will have one of my team members reach out to you with a very special offer.  Please accept that offer as a thank you for your patience and understanding.  

  Customer Answer

  Date: 04/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  *** ***
  

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem is this mag 7 gave me a drunk feeling when I took it and loose bowels for 4 days until I stopped it .i feel.they ought to refund.at least the shipping cost .if this is safe and effective as they claim I'm.not on any other meds and have no health issues .they ought to be a warning label on this product at the very least

  

  Business Response

  Date: 12/19/2022

  We are sorry to hear that the customer had an unfavorable reaction to our purely made Magnesium 7 product.  As with any health supplement company, we cannot guarantee that all our products work for everyone in the same manner as each person is inherently different.  The customer agreed to receive the FREE product of Magnesium 7 to try and agreed to the terms of the purchasing agreement, which included for him to only pay the shipping fee to receive the FREE product.  Since the Magnesium 7 product was free for him to try, he has the option to either use the product, give it to someone else to try, or throw the product away.  Whatever his decision is, there is no refund on the shipping fee.  We incur expenses to send the customer-requested FREE product which are not refundable to us by the local postal or delivery services.  We have previously tried to kindly explain this to the customer through email and in response to his social media comments.  For a consumer to agree to the purchasing agreement to receive a free product and pay the agreed upon shipping fee, and then complains about the shipping fee after they receive the FREE product, is improper behavior against a legal purchasing agreement.  In this situation, we are not providing a refund on the shipping fees. The customer should please abide by his commitment to the purchasing agreement.  

  Customer Answer

  Date: 12/19/2022

   
  Complaint: 18600659
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/20/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ********* saw your advertisement online to buy a bottle of Magnesium 7 (Free Bottle) for $6.9, and when I put my card information in your system, it took $108.41 and plus $6.95 dollars off my card. This is false advertisementand stealing. I am asking you to return my money ASAP. And immediately cancel this order.I called your number ************, but no one answered.If you have questions please call me at ************ mother and ***** at ************. *********************************************

  

  Business Response

  Date: 08/29/2022

  Thank you for bringing this concern to my attention.  Through my review of the reported issue, this problem has already been resolved.  We were actively engaged in resolving this issue as soon as it was reported to us on 8/22/22.  There was no need to issue a BBB complaint.  The issue stemmed from when the original order was being placed.  It seems that someone inadvertently clicked on a button that generated an additonal order for 4 bottles of product as an upsell option.  We have since cancelled this order and refunded the full amount of $115.36.  Claims of false advertisement and stealing are just not true. Our integrity as a business is appreciated by our customers who provide for us a customer satisfaction rating of 97% so far this year. For the best service possible, customers should contact us during our normal support business hours Monday through Saturday 9am - 6pm ET by calling ************ or by sending an email to *********************************** We are also available via chat messaging through our website, Organixx.com, during our normal support business hours.  Thank you!