Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 5 acres in Missouri on contract with online land sales back in 2016. My property was fully paid for almost a year ago and I have yet to receive the deed in my name to the land that I have paid for in full. I contacted them about this Dec. 19th of 2024 and they said it would take 10-16 weeks for this to all be processed. It is currently May 24th and I contacted them on May 1st letting them know it had been over 16 weeks at this point. They told me they would look into it and get back to me and still have nothing.

  Business Response

  Date: 06/01/2025

  First and foremost, we sincerely apologize to the customer for the delay in delivering their deed. They have been with us for nine years, and we truly value their long-standing relationship with our company. We understand how important this documentation is and deeply regret any frustration or inconvenience this delay may have caused.
  
  We want to assure both the Better Business Bureau and the customer that we’ve taken prompt steps to resolve the issue. The deed has now been fully prepared and notarized. A digital copy has already been provided to the customer for immediate use, and the original hard copy is currently in the mail and on its way.
  
  At Online Land Sales, LLC, we are committed to delivering a positive experience for every customer — especially at the final and most meaningful stage of the land ownership journey. We appreciate the opportunity to make this right and to strengthen our internal processes moving forward.
  
  Should the customer or the BBB require any further information or assistance, we are happy to help.

  Customer Answer

  Date: 06/03/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  I have not received a digital emailed copy of the deed and have not received a copy in the mail.  Online land sales texted me last week to tell me I should have a digital copy that day or the next and a week later still have yet to see something from them.  
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased land on owner finance with online land sales. First off the *** they showed for this property was to a very nice piece in a great area. Then after I put down payment down they tell me a different gps after I had to ask. Then after I talked to some one I'm told I have until nay 1st to get first payment in. Now I'm being threatened by taking property away in 24 to 48 hrs if I don't pay payment. I know men who have gotten property from online land sales and have been allowed time to get first payment in. Guess it's not allowed for woman. Especially dissabled, medically retired woman. The county AG in ************** is very protective over dissabled woman.

  Business Response

  Date: 04/23/2025

  Thank you for your communication.  We have refunded the $171 and resolved any misunderstanding.   Thanks for your business. 
  
  

  Customer Answer

  Date: 04/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract for property 33 in ********, has been paid on time each month. Online land sales has relinquished their contract to the property back to classic country and land, but online land sales shows that February 2025 payment was not made. Payment was made on January 3rd, 2025 and was not posted correctly. Classic country and land now is showing that I owe for that and is threatening to foreclose. Repeated attempts to contact online land sales, with no return phone call. I have offered to provide all payment history to both online land sales and classic country and land.

  Business Response

  Date: 04/08/2025

  Thank you for your comments.  The note transfer to CCL has been corrected, and your account will now reflect as you wish.  We are sorry for your difficulty in resolving this issue and we have addressed your specific case with the staff.  We try to make all responses within 24 hours, 365 days per year.  Thanks for your business! 
  
  

• Initial Complaint

  Date:02/05/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have some land with online land sales and I pay my payment every month. Of course, I found out that really were just renting the land we have to get permission. To even get electric on it, but that's not what the contract says. I've sent them 5 emails and 4 phone calls to set up a closing, so I can pay off my land in April but I want to use a title company or a real estate attorney because they want you just to send them a money order to a PO. box which I'm not gonna do. Because obviously there's too many complaints about not getting their deeds on here and no one has got back to me yet. But I have paid all my payments through Cash App so I have proof. And I would like someone to get ahold of me to set up using a title company so when I pay them. I get my deed right away so I can get. My land worked on without having to get someone's permission that you can't get hold of and i'm not spending any money to put anything on the land until it's all in my name because I don't trust the company because they never reply because they don't even own the land they're selling for another company so this seems to be the only way I can get a response ****** ***** or whatever her name is never gets back to people. They never call you back and they never email you back. Now I want to go to a title company. So they need to find out where the deed can be ready. Because this is the only means I have to getting them to get back to me obvbeasley

  Business Response

  Date: 02/11/2025

  We appreciate the opportunity to address your concerns regarding the timing of your deed transfer upon payoff. As we have discussed, your loan is a 15.5-year term that began in 2023, and you are currently on schedule with payments but still far from a full payoff.
  If you choose to pay off early, we are glad for you and can guarantee that you will receive your deed within four weeks or less after the confirmed payoff.
  We remain committed to fulfilling our obligations and ensuring a smooth process for you. If you have any further questions, please feel free to reach out.  Thank you for your business. 

  Customer Answer

  Date: 02/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********** *****

• Initial Complaint

  Date:11/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase 10 acres sight on seen in *******. Ms. ** understood the land had to be farmable. Made purchase in July 2024 . Sent resentment letter two months later and spoke to the company. The land is all silt and sand and can't be traversed, it is land locked with no road access. I own an all wheeled vehicle and still couldn't make it in. I attempted on 4 different days without success. I paid ***** dollars in full and want a full refund. ******************* is who I used to make payment and purchase.

  Business Response

  Date: 12/04/2024

  We have no record of this customer or this transaction. We think there may be confusion here. We are not involved with this transaction.   We tried contacting the phone number provided by BBB, but there was no answer.   Thank you.

• Initial Complaint

  Date:11/21/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a "down payment" online for land purchase. 4 days later company demanded a payment for the loan- despite no paperwork, copy of deed, address of land, etc. would not respond to messages with questions- said they would "foreclose" on land. it has been one week since I made a down payment. This is a full blown scam. I have never had a "land loan" demand payment and foreclose before I even get the paperwork and not take calls!

  Business Response

  Date: 11/28/2024

  Thanks for your ***** comments.  As you know, your down payment was immediately refunded and your contract canceled.  We are truly sorry for any issues you have.  You signed a contract on 11/11 expressing your first payment due date of 11/15.  We do have a program where you can move your due date once, for a nominal $75 fee.  So sorry if this program was not brought to your attention more readily.  People use it regularly. If you want to buy a different lot and try again, we will be glad to work with you, just let us know.   Thanks for your business.

  Customer Answer

  Date: 11/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and did receive a refund of my deposit. I am satisfied with the resolution. 
  

  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:11/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Riverbend Lot 9, in November with a down payment of $50. I signed a contract for a $63K loan, with payment being due November 15th. On November 16, 24 hrs after my first payment wasn't received, they foreclosed on my property and it's at risk for resale. I begged with them to allow me to make first payment on December 1st, before I take possession. I agreed to not take possession until payment was received and they had agreed, but a week later, told me payment was needed immediately, despite not agreeing to hold off on possession. I feel it's unfair to demand rent payment before possession if obtained, as is normal under rental. How can I feel comfortable after I purchased and place my personal belongings on a property that if my check is late by just ONE day, I will lose my land, my belongings, and my children will be homeless? I NEED this lot for the future of my family. Please remove the listing from the website, or if purchased in the meantime, please refund new purchaser and return my property I paid money down to hold.

• Initial Complaint

  Date:08/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with online land sales in 2020, which was a land contract for $24,500 for 6 acres of raw land in TN, at 9% interest. I paid it off in April of this year, and they have not yet filed the deed in my name. Come to find out, they are a middle-man, and have not paid the actual deed holder, so this property that I have been living on and paid in full 4 months ago cannot be built on. At this point, I have paid almost $30k for nothing. I have tried calling, emailing, texting, sending FB messages, everything possible. They either try to stall me or don't return my calls. I have been in contact with the actual land owner, and they have reported that they no longer do business with online land sales, and online land sales has not paid them the money that I have been sending for 4 years, and I am just one of the complaints they have had, so they have severed the relationship. Online land sales has a Dropbox in Nevada, but don't be fooled. They are fully operating out of the Phillipines. All I want is for the land owner to be paid and to get my deed in my name, recorded in my county.

  Business Response

  Date: 09/04/2024

  Thank you for your comments.  We have delivered the deed for your property as requested, free and clear with property taxes up to date.  We do use other companies to assist in holding titles on some properties, and this was one. The chain of title still never ceased to end with you, the customer.  We have always delivered on our contracts.   We appreciate your accelerated payoff and that may be part of what is at issue.  We will continue to be in contact with you throughout the recording process of your deed.  We have employees in different parts of the country and world, but we are based in NV, with the owner and others working there. Thank you for your business.   

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started land purchase in 2013. Paid each month and finally in 2024 asked for a payoff amount through the web payment/managment portal. Multiple text requests, No answer. Multiple calls, no answer. Multiple attempts no answer. Finally a woman in the *********** called me and gave me the payoff figure 3 weeks later. I overnight the check to ****************** (multiple PO Box address) and they cash the check a week later. (Accounting ***** problems). After this they disappear. I call again and again, send email after email and finally after 6 months and contacting the actual owners of my property (classic country land) they tell me that *********************** never actually paid off the land. He makes payments on it to them monthly like I was to him. Turns out he never actually owns any land. He just takes the money in on contracts he writes with them and could default just like anyone could and you could still pay off and never get your deed. They tried to send me a Deed with no signature or Notary but not legal. Then they tried to offer me $250.00 for my trouble. I gave them over 30k and still no deed. Classic country land sales are sympathetic to my situation but they say he has done this to others. They know all about him yet they keep doing business with him. Hey he pays on time and isnt ever late. Some woman from the Phillipines called me today saying they paid off the land with classic country land today and that my deed will be delivered. I spoke to CCL before OLLS called me and they said not paid off. I told them I want all my money back or the deed. *** meeting on Monday. calling it a Land Ponzi Scheme and wire fraud. You can find ****************** home address in **** on the ****** SOS site. Took my lawyer 2 minutes. Also found his corporate registered agent. NorthWest Registered Agent. Reno ******. Can provide all proof of claims to anyone.

  Business Response

  Date: 07/27/2024

  Thank you for your comments.  This issue has been resolved; your deed for the land has been delivered, debt free, with taxes current.  We know you love the land and we hope to earn your business again in the future.  We have delivered thousands of deeds, having over ***** real estate transactions over the past 20 years.  Thanks for your business.  We will make sure you are extremely satisfied with this and any future deals with us.  Sorry for the inconvenience.  

  Customer Answer

  Date: 08/14/2024

   
  Complaint: 22017431
  
  I am rejecting this response because: 

  In early January of 2024 I requested a pay-off amount from Online Land Sales for Lot 15 of Trophy Ridge III, ******** which was paid for monthly and effectively since September of 2013. It took several weeks of phone calls, text messages and emails to get someone to respond to me. I was finally given a pay off amount and I sent via courier the amount in a check form which was cashed on the 22nd of January 2024. I was then told that a deed would be forth coming. I waited for several months and send more emails, text messages and phone calls with no response. I began my research in to online land sales and found that *********************** never owned the land he represented to me that he did. He was paying for it in installments to Classic Country Land LLC in *****. Once I determined for them that I paid off the land and am wanting my deed, they told me that " this is problem for many of *****'s customers. We get calls all the time from them because he doesn't service them." I then told them I would be moving forward with a more formal investigation with law enforcement due to the wire fraud and ponzi scheme elements that were clearly present. If I was paying him and he had not paid them then he could default and I would be defrauded out of more than $30,000.00. They told me they would try to reach out to him as "he always answers emails from them". Once they let him know that I was pressing Classic Country Land regarding my deed, He sent me an unexecuted and non notarized deed on June *******. This was not any thing that was acceptable. I responded with "Why have you sent this? with no reply. 

  
  

  On July 9th I received an email from *********************** at online land sales.com offering apologies because of some accounting issues. She offered me $250.00 for my troubles. I told her "I don't want anything other than the deed to property or all my money back." She claimed that they were "working things out". I responded several times asking what the status was and of course there was no response. I was in regular contact with Classic Country Land and was CC'd in several emails with Online Land Sales and of course there were lots of issues with when the land would be paid off. Classic Country Land was finally paid off by *********************** on July 19th 2024. He sent me a deed dated and notarized on July 12th 2024. He did not own the land at that time and could not offer me a legal deed. I have repeatedly asked for a deed that reflects accurately my ownership. *********************** will not provide this because he claims I already have one. I do not. I have provided the *** all of the records and offered my bank statements to prove my complaint. The public needs to know what my experience has been so that others may be warned. Whatever happens with respect to law enforcement that is for them to decide.  

  
  

  
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 08/21/2024

  Thank you for your business during the many years you have been paying off your lot with us.  We have sent the final paperwork that is at issue, as of this writing.  We apologize for the delay and have expressed this to you.  We, again, truly appreciate your business.  Thanks.

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a property in **** ** from online land sale LLC and paid monthly payments (allway on time) and decided to pay off the land so made a large final payment back in June 2023 . Initially they told me it will be a couple months before my deed is ready and due to some family issues I forgot to follow up for a while thinking as long as I get the deed and am able to now pay the property taxes thats all that matters . I have tried to contact them a few times and allways get answers that they have to check with accounting etc and basically a run around . It seems that this company has been having issues in the past couple years may be under new management or ownership but regardless very poorly run . Communication is a key and they lack that to say the least . I am still waiting to hear back from someone with a legitimate answer as to why this has taken as long as it has !! I have purchased many properties from other companies online and have never had any issues . Have all the deeds in my possession and pay my annual taxes on all of them . I was actually interested in some other properties they had in different states but am very preserved to do any more purchases from this company !! Will see .

  Business Response

  Date: 03/04/2024

  Thank you for your comment.  We have communicated with you regarding this deed and as promised we will send you the tracking number for your documents on Tuesday, the 5th.  We will follow up with you to make sure you have received and will make sure you get properly recorded.  Thanks for your patience.