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Business Profile

Telecommunication Consultants

The Unlocking Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunication Consultants.

Reviews

This profile includes reviews for The Unlocking Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Unlocking Company has 2 locations, listed below.

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    Customer Review Ratings

    4.39

    Average of 135 Customer Reviews

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    Review Details

    • Mitch T

      Date: 08/24/2025

      This company made it clear in their policy they offer no refunds if unsuccessful. Instead, they'll offer store credit. However, they weren't able to unlock it and I ran into hard **************** the refunded my money. Though I think that's what they should do for everybody, I was very happy to get my much needed money back.

    • Travis O

      Date: 08/16/2025

      After an initial failure to gain the unlock code for my particular phone, they were committed enough to give me an update on their progress throughout the many attempts that they continued to make, guaranteeing that they would continue their efforts until they were successful.Without going into detail, things occurred in my life which demanded my immediate attention.When my situation forced me to return the phone I had purchased for a different one, they not only refunded what I had paid them, but still continued to work on the unlock code and ultimately kept their promise of sending it to me once they had it.Needless to say, I was extremely ************ is a very rare thing to find this kind of professionalism, compassion and commitment anywhere in this self-indulged world!

      The Unlocking Company

      Date: 08/17/2025

      Thank you for sharing your experience. Were truly pleased to hear that our teams persistence, communication, and commitment made a positive difference for you. Even when circumstances changed, we felt it was important to uphold our promise and continue working toward a successful unlock, while also ensuring you were refunded promptly.Our goal is always to provide honest, professional service and to support our customers until the very end of the process. We sincerely appreciate your recognition of our efforts and the trust you placed in us.

    • Tony H

      Date: 08/07/2025

      They are a complete scam. Been over two months since they took my money and will not contact me back about the progress that isn't happening. Do not trust these scammers

      The Unlocking Company

      Date: 08/08/2025

      Good morning ****, We're genuinely sorry to hear about your frustration. We understand how concerning delays can be, and its never our intention to leave a customer feeling ignored. That said, weve looked into our system and our last communication was 2 days ago and 20 minutes after you emailed us. We do take every order seriously and exhaust all available options before determining whether a refund or alternative solution is necessary. Wed appreciate the opportunity to clarify and help make this right. Please reach out to us directly at *********************************** so we can immediately review your case and provide any additional information

    • Korei B

      Date: 08/05/2025

      These guys are FANTASTIC! The team that took care of my phone were so sweet, kind, courteous, & hard working! They kept in contact with me EVERY step of the way, and REALLY went above & beyond for me! Thank you so very much for all your time, effort, & hard work! You are TRULY appreciated!

      The Unlocking Company

      Date: 08/06/2025

      Thank you so much for your kind words!Were absolutely thrilled to hear that you had such a positive experience with our team. We truly believe in going above and beyond for every customer, and it means the world to know that effort was felt and appreciated. It was our pleasure to help you, and were always here if you need anything in the future!Thanks again for your support

    • Christine V

      Date: 08/04/2025

      They were courteous, professional, and easy to communicate with everything was clear and straightforward. Truly a pleasure working with a company like theirs.

      The Unlocking Company

      Date: 08/05/2025

      Thank you so much for your kind words *********,We're truly grateful for your feedback and thrilled to hear that your experience with us was smooth and positive. Providing clear communication and professional service is always our goal. We're so glad we delivered that for ****** was a pleasure working with you, and were always here if you need anything in the future!

    • Daniel M

      Date: 07/27/2025

      When I ordered my unlock it said anywhere from 1-72 hours but it happened in only a couple hours. It was fast and effective. I was given detailed instructions on how to check if phone was unlocked and when I replied I was responded to within minutes. Great service and would recommend to everyone I know who needs to unlock SIM on phone. Thank you very much.

      The Unlocking Company

      Date: 07/29/2025

      Thank you so much for your kind words, ****** We're thrilled to hear that your unlock was completed quickly and the instructions/support were helpful. Providing fast, clear, and responsive service is exactly what we aim for, so it means a lot to know we delivered.If you or anyone you know ever needs help again, were always here for you! Thanks again for choosing us; we truly appreciate your support.

    • Austin M

      Date: 07/21/2025

      They have always been super helpful at unlocking my phone. **************** is great and if there are ever any issues they are quick to address them.

      The Unlocking Company

      Date: 07/22/2025

      Thank you for your continued trust and support! We're thrilled to hear you've had consistently positive experiences with our service. Our team takes pride in providing fast, helpful support and reliable unlock solutions. If you ever need assistance again, were always here to help!

    • Kelly B

      Date: 07/03/2025

      ****. I have a pretty recent version of a popular phone (Pixel) locked with a common US carrier, but after dragging things along for the 72 hours they stated by which it should be ready, I got a "sorry this is too hard but god bless!"The reviews overall seemed OK, so I'm pretty disappointed.

    • James D

      Date: 06/26/2025

      They were not able to unlock the initial device but provided them another phone and within hours it was unlocked. I know some phones and carriers can be tough but happy at least one of my devices got unlocked. **************** and responses were quick and professional. Would use again

    • Bruce O

      Date: 06/25/2025

      Purchased an unlock from these scammers.....Was immediately notified by email telling me they do NOT offer refund but yet they claim to give store credit and continue trying to unlock said phone....Did not unlock the phone.....sent me a generated bs excuse as to why they can't provide my unlock and threatened to black list my phones after asking for refund.I will be contacting my bank because this is a complete scam.Second phone provided to them for thier fake credit and I get the exact same email stating that they can not provide the unlock at this time. Apparently they can't provide any unlock at any time.They said my imei was trickier than most lmao..... ******* phone zflip 5 so not even a top tier phone any longer yet it's tricky

    The Unlocking Company is NOT a BBB Accredited Business.

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