Accountant
Michael A Tobin & Associates CPAs PCThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
02/23/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
It 2021 we hired Michael Tobin and Associates to assist us in filing our taxes, as we had worked for ourselves in 2020 and were nervous about filing on our own. We dealt with a woman named Brenda, who had assisted us with our filing. Although she was rude and unresponsive, we still proceeded with her assistance and she complete our taxes. She sent us a letter along with our taxes indicating to us that we owed the state money, which was fine, but upon creating an account online we learned we actual owed the state double what she had stated we owed. At this time we were both unemployed and spending our one income from unemployment on paying back our back taxes and paying our bills. 6 months later we received a bill with the amount we owed, and at that time we were unprepared to make the payment. We had contacted Brenda via email to inform here of our situation and made a promise to pay. Shortly there-after we learned Brenda had retired. In November we received a phone call from their offices requesting payment, at that time my partner again made a promise to pay when we filed our taxes this year. We have not yet been in receipt of our taxes, and have not yet paid. Last week I received an email from my mother in law from Donna at Michael Tobin and Associates, providing my mother in law with our tax bill, and asking for her assistance in receiving payment. Our business relationship to Michael Tobin and Associates was in no way associated with my mother in laws, aside fro her being an existing client and introducing us, therefore she should never have been informed of our debt or our private financial information. This was unethical, unprofessional, and an egregious way to attempt to collect a debt, and utilize my mother and father in law as leverage. Not only did she contact my mother in law, she also contacting my father in law via the phone and asked for his assistance in collecting this debt. This violated our financial privacy.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.