Business ProfileforStrategix Design

On June 15, 2022 I hired Strategix Design to update to create a new website. On July 29, 2022 I approved the design. October 3, 2022 they provided an update. On November 15th I asked for and received an update but then I never heard from Ryan again. In February 2023, after several failed attempts to contact our project manager, Alfred S******, I used the Strategix Design online contact form to make contact. Frank M**** responded saying that Alfred S****** was no longer with the company and restarted the project with Zach S******** as the project manager. After failing to get updates, I made attempts to contact Zach by phone, text and email. On June 23, 2023 I sent an email to Zach S******** and Frank M**** complaining about the lack of response. I sent emails again on July 21, July 24 and July 25. I received a call from Frank saying that Zach was no longer with the company and that Zephyr J**** would be the new project manager. On November 13th, I approved the site and the products created and asked for the site to be made live. That was the last I heard from Zephyr . On February 11, 2024 I emailed Frank Me**** asking for a refund since I no longer had faith in them to complete the project and due to a lack of response. On February 12th, Frank sent a text saying that he would provide me with an update by the end of the day but I never received a response. Strategix Design has failed repeatedly to provide adequate communication with regard to the project. I was never notified when our project manager left the company, leaving me wasting time trying to contact someone who was not there. They will provide updates for a couple of weeks then go silent. I have spent countless hours trying to get project updates through multiple texts, phone calls and emails. It has now been 20 months since the project was started and I have no confidence that Strategix Design will deliver a functional website and want a full refund of the $1500 paid for the project.