Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've receive multiple calls a week with out voice mail. It was not until a few days ago they called and left a message. They did not state where they were calling from, who they were trying to reach, or what it was in regards to. The only thing that was requested was a call back to update an address. I emailed the company and did not hear a response. I called and left a voice mail stating I would not leave any information besides the number they can reach me and requested a call back with what it was in regards to . I needed to make sure this was not a scam. Im not even sure if this is even a call for myself since they have yet to clarify. If indeed this is a legitimate company and call for myself I have no problem working with them to resolve whatever matter is needed.

  Business Response

  Date: 03/13/2023

  Transcribed below for convenience but see original business response: RE: Complaint #: ******* *******, ******** To Whom It May Concern: Please allow this correspondence to serve as a written response for the complaint of ******* ******* against this office. Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter. In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination. Please be further advised that immediately upon receipt of the subject complaint, we located the subject account. Ms. ******* contacted our office, discussed the matter and was provided the original documentation for the loan. She was amenable to entering into a payment plan to fit her budget but to date has not called the office back to do so. Per company policy, our office has proactively discontinued any and all efforts on this account. Should Ms. ******* wish to complete her payment plan, she may feel free to contact the office and speak to management. If she decides not to do so, she can rest assured that our office will not contact her further. Please be advised that these matters are taken with the highest respect and consideration. Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience. We wish to apologize for any inconvenience or misunderstanding caused to Ms. *******. However, she may rest assured she will receive no further communications from this office. Thank you for your time and consideration. Very Truly Yours, Onden T** First Direct Mediation, Inc.  

  Customer Answer

  Date: 03/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *******
  
  
  
  
  

• Initial Complaint

  Date:11/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 2022 First Direct Mediation Inc. is a pathetic "collector" for pathetic payday lenders and lending sharks. These losers have been calling all my numbers trying to talk tough saying they are reaching out to me in pre-litigation for collections. I don't think they know what that is. Only one of the callers actually used the real company name, not some fake Meet Litigation name. They claim to be working for a company called *** ****** which can't even legally issue loans in my state. They refuse to stop calling me. Now I just have fun wasting their time when they call, I actually look forward to the call and plan out what my next string of answers will be to waste their time.

• Initial Complaint

  Date:09/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First direct mediation has been contacting me daily to pay on a account that is fraudulent as I closed my bank account prior to when I allegedly created these accounts. Not only did I not create said accounts, I never consented for my information to be shared. I get several calls a day without a voicemail being left to set up a payment arrangement. They have contacted family members, and I request them to cease and desist from doing so. I've received calls at late as 8:45pm. In addition to multiple calls a day, they continue to call my phone to threaten me about how the office is filing the papers to send out to me and take me to court. One gentleman I spoke to informed me that I needed to make a payment immediately or else it would "be bad" Not only do they harass me with phone calls, but I have yet to receive any documentation from them regarding anything that I allegedly owe. I made them aware of the fact that I am currently unhoused, and often have less than $30 to my name. I am barely able to keep a working phone line and often dont know when my next meal will be. Any financial assistance I receive goes to basic daily needs, food, water, and occasional shelter when I can afford it. Aside from contract harassment and threatening me, they also had the nerve to ask if I'm able to work or receive government assistance which is absolutely NO ONE else's business.

  Business Response

  Date: 10/24/2022

  To Whom It May Concern: 
  Please allow this correspondence to serve as a written response for the complaint of ***** ******* against this office. Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter. In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination. 
  Please be further advised that immediately upon receipt of the subject complaint, we located the subject account. Pursuant to Ms. *******'s request and our company policy, we immediately terminated any and all efforts on the subject account. Additionally, our office has instructed the staff not to contact the complainant nor anyone else listed on the subject account. We have also had the management team move the subject file into a locked status so as to guarantee no further contact. In effect, this office has permanently discontinued any and all efforts on the subject account. Furthermore, please be advised that the subject employee has been made to attend and complete further training sessions to ensure adherence to company policy. Failure to do so will result in termination of employment. 
  Please be advised that these matters are taken with the highest respect and consideration. Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience. We wish to apologize for any inconvenience or misunderstanding caused to Ms. *******. However, the complainant can rest assured that our office will have no further communication attempts per her request. 
  Thank you for your time and consideration. 
  Very Truly Yours, 
  First Direct Mediation, Inc. 
  

  
  

• Initial Complaint

  Date:07/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Willie c***** Continues to call my phone to threaten me about how the office is filing the papers to send out to me and take me to court. Continues to be rude with legal threats. I’ve explained my situation numerous times and it always takes having someone else to help me out for it to “happen.” I have never been sent any documents in the mail about this loan I “owe.” I have gotten calls after calls. This is beyond disgusting how a company goes about things when it comes to trying to “collect a debt.”

  Business Response

  Date: 08/01/2022

  Please allow this correspondence to serve as a written response for the complaint of ******** ********* against this office. Our office has conducted a thorough review of the allegations in the complaint and have met with the subject employees in regards to this matter. In response to this complaint, please be advised that our office strives to provide a positive customer service experience while adhering to the pertinent regulations. It is our procedure upon receipt of a consumer complaint to reinforce with management and staff that any proven violation of office customer service policies will have an adverse effect on employment with our company, up to and including termination. 
  Please be further advised that immediately upon receipt of the subject complaint, we located the subject account. Ms. ********** had an outstanding balance and did make payments on the account which have been credited toward her balance . In light of the facts and circumstances as explained by Ms. ********* in her complaint, her family situation and financially trying to stay on her feet in these tough times, our office has made the decision to terminate any and all efforts on the subject account and as such, she can rest assured she will no longer have any communications from our office. In addition, Ms. **********'s outstanding balance stands at $560.89. Our office has made the decision to pay off her debt. Please let this writing confirm that Ms. **********'s balance is $0.00 as of this writing. 
  Please be advised that these matters are taken with the highest respect and consideration. Whenever possible, our office strives to comply with any consumer request and provide a positive customer service experience. We wish to apologize for any inconvenience or misunderstanding caused to Ms. ********** and hope that we can bring this matter to an amicable close for her. 
  Thank you for your time and consideration. 
  Very Truly Yours, 
  First Direct Mediation, Inc.