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Business ProfileforNAL Group
Current Alerts For This Business
On March 26, April 22 and May 12, 2020, BBB attempted to contact NAL Group regarding a high volume and pattern of serious complaints. BBB has received complaints in the past 36 months alleging the delivery of merchandise not being made at the scheduled date and time and then being told delivery was attempted but nobody was home, often times while the consumer is home and waiting.
BBB notified NAL Group about the pattern of complaints and asked the business to voluntarily cooperate in eliminating the pattern by providing a written response outlining the specific steps it would implement to avoid similar complaints in the future.
As of June 8, 2020, NAL Group has not responded regarding the pattern of complaints. BBB has concerns about NAL Group’s business practices and urges consumers to use caution based on their complaint activity and lack of responsiveness.
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Headquarters
- 60 Northpointe Pkwy, Amherst, NY 14228
- BBB File Opened:
- 1/8/1996
- Years in Business:
- 29
- Business Started:
- 1/1/1995
- Business Started Locally:
- 1/1/1995
- Alternate Business Name
- Installs LLC
- North American Logistics Group
- CRST Home Solutions
- Business Management
- Ms. Kenya Chatmon, Manager
- Contact Information
Customer Contact
- Ms. Kenya Chatmon, Manager
- Additional Contact Information
Phone Numbers
- (800) 344-4856Other Phone
- (716) 854-1994Other Phone
- (800) 344-4856
Customer Complaints
52 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Customer Reviews
33 Customer Reviews
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Most Recent Customer Review
Corbyn L
02/28/2024
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