ComplaintsforCybercartel International, Inc.

• Initial Complaint

  01/02/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On December 24, I placed 2 orders: ********* and *********. I received an email notifying me that order ********* was out for delivery on December 30, but it was not delivered. When I checked the tracking number, it says the address was not correct so the package couldn't be delivered. I checked the addresses on my account and they are both correct, so I know it's not an error on my end. Order *********, however, has not arrived and the tracking number for this order does not work so I have no idea where this package is or where it was sent to. I went to the post office on December 30 and I was told they could not locate the package, but they would try to deliver again on January 2 if they could find the package and verify the address. It's January 2 and I still don't have my orders. I emailed Body C****, however, I've now found this is a recurring problem for them and now I just want my money back. Lesson learned and I will not be ordering from them again.

  

  Business response

  01/03/2024

  *****, we sincerely apologize for any confusion with your orders.  Our customers experience is very important to us. Order #********* with **** tracking ********************** can be tracked on USPS.com unfortunately USPS went to deliver to you on December 30th and they put on their website "no such number " that is beyond our control, that is your local carrier who determined that issue.  However, if there is a delivery issue, our policy is to reship for you if you contact us. #********* was one very small item, this was shipped as a FLAT which is standard US mail similar to mailing a letter to a friend.  This does not have tracking, but does arrive within 2-7 days as long as your address is accurate. This order just left on the 28th and will be in your mailbox by or before January 6th. We did refund both of your orders in full for you because we can see the first shipment will be returned to us due to the address issue.  If indeed, the address is accurate, it is possible that there was a substitute mail carrier that day.  With that being said, please keep what you receive at no charge for the inconvenience. Thank you.    

  Customer response

  01/03/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and the refund is satisfactory to me, but I would like to note that **** informed me today that the reason I didn't receive the smaller of the two packages is because the business didn't include adequate postage on the package. I owe $3.65 for the postage due in order to receive that package, despite paying $4.99 for shipping when I placed the order.   Regards, ***** ***  

• Initial Complaint

  01/07/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Original order date 12.7.21 2 body candy jewelry which I requested for the 'SHOP' app to keep track of the order and when shipped received a non traceable tracking id. After the 7-10 ship time from when it was shipped. I reached out which I received an email stating that the item was delivered-TO WHERE!! As I have my own mailbox and not there. I responded back to this email which I was told they resent the order again 12.28.21 Again Still not received - notified of another ship number of untraceable and still to date not received. I use the AFTER PAY for the order and to think I am paying for something I never have received is beyond. How a company can generate a tracking USPS track # that is untraceable for any customer to keep track of? Something needs to be done!! EXTREMELY DISAPPOINTED

  

  Business response

  01/10/2022

  Hello ******, we sincerely apologize for any inconvenience.  We have many shipping options to choose from, you chose the free shipping which is standard US mail.  The number that you received is a shipper reference number to show that USPS did pick it up from our warehouse to deliver to you.  This shipping option is not trackable.  We do have Priority USPS and UPS available for a low cost, if you prefer tracking.  We shipped your order out twice and it has not been returned to us.  We did submit a full refund for you today and that will appear on your card in 5-7 days.  We appreciate your patience and understanding, thank you.

• Initial Complaint

  12/16/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Placed an order October 21st order number ********* with this company. It is now December 16th and I have yet to receive this order. When I reached out in November I was told "international" packages take 21 days. I am located in Canada we are hardly international from the states. Regardless I waited. I contact them again today (December 16th) and the onus was put on me by customer service to figure out where this package is and when I would receive it. I asked for a refund because this package is no longer relevant to me and was given the same answer of I need to follow up with Canada post and I can return the package when I recieve it. ********** items come faster

  

  Business response

  12/17/2021

  Hi *******, I sincerely apologize for this inconvenience!  I see that USPS has not updated your tracking since it arrived in Canada on November 1st.  Unfortunately that is beyond our control, however your experience as our customer is very important to us!  We refunded your order in full for you.  The refund will appear on your credit card in 5-7 days.  Thank you for letting us know, we appreciate your patience and understanding.

  Customer response

  12/17/2021

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ******* **********

• Initial Complaint

  10/15/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered three items from Body Candy on July 4th one of them was 14k gold earrings. ORDER #********* 14kt Yellow Gold .06 ct Cubic Zirconia Round Earrings × 1 $33.99. The earrings are so small the backs won't even hold them in my ear and they bend so easily because the gold is thin. They are cheap and I emailed Body Candy on July 22nd right after I received them and they said according to their policy "No returns will be accepted on items made from 14k Gold or Sterling Silver etc". This is unfair and clearly shows they are aware the 14k gold is not good quality. I cannot wear the earrings and I am being forced to keep them. I will not order from them again because I do not like to waste money and get cheap products.

  

  Business response

  10/18/2021

  *****, I sincerely apologize for the inconvenience with your order!  I see the order was already refunded through your bank.  It is our policy to replace damaged items and I can see there was definitely confusion with the email thread for this order.  I have informed the representative that was handling this for you and again I am very sorry for the confusion.  Thank you.

  Customer response

  10/26/2021

  I did not receive a refund from my bank

  

  Business response

  10/27/2021

  Hi *****, I apologize for this inconvenience.  There was a chargeback filed for this order with the bank and that puts the account on a freeze.  I sent a refund for the earrings for you today and that will appear on your card in 5-7 days.  Thank you for your patience and understanding. 

• Initial Complaint

  08/27/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Hello, I made an order on August 16th and it shipped out on August 16th. I followed the tacking information and have ordered from this company many times in the past since 2014. Never had a bad experience until now. It's August 26th and my order ID out for delivery. August 27th I am informed by USPS WHICH is handled by Canada post in Canada where I am. That the delivery was attempted and unsuccessful due to an incorrect address. Again I freaked out I triple checked and the address on my shipping anf billing confirmation email is correct so it is not my error. I called usps and Canada post and they have informed it it is an error on the companies fault. Probably due to printing it wrong. Because like I said my confirmation email my address is correct. So I emailed body candy about thier mistake. And they told me to contact USPS. Which makes no sense I already did and they confirmed its the companies error. I email them back letting them know. And turns out they blocked me from emailing

  

  Business response

  08/30/2021

  Hello, our records show that the order was shipped to the correct address and the Canada Post Office is returning it to us.  We already refunded the order.  Please let us know if you need further assistance by contacting Customer Service directly at ******************* or calling ###-###-####.  Your satisfaction with our store is very important to us!  Thank you.

  Customer response

  08/31/2021

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you
  Regards,
  
  ****** **
  
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩