Complaints
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered some body jewelry from body candy.com I was very excited to receive my order since I’ve ordered from them before years ago and liked the jewelry. I received my order and some of the jewelry was broken, one item was missing and one item sent was wrong. I reached out to body candy customer service and all they offered was a refund for the jewelry that they missed. What about the broken ones ? Also I’ve been wearing the jewelry now for a week and some of them are turning my ears green. The quality of the jewelry and customer service quality has gone downhill since last time I ordered. I am very disappointed and at the least I’d like a refund for the item that was missing, the broken jewelry, and now the jewelry that’s turning my ears green and that’s at the very least… I think they should refund me for my whole order considering this was a huge inconvenience and I had to go to the store to get jewelry to replace the bad jewelry they gave me. Here is a list of the items from my order I had issues with 22 Gauge 5/16 Steel Gold Tone Anodized Seamless Circular Ring Set of 12 × 1 -these turned my ears green. 16 Gauge 1/4 CZ Gold PVD Stainless Steel Threadless Curved Push In Cartilage Labret × 1- the push thread was broken 16 Gauge 5/16 Yellow Gem Gold Tone Fashion Winged Bug Labret Monroe Tragus × 1 - the top would not screw on it would just keep spinning 18 Gauge 3/8 Clear CZ Gem Gold Tone Forward Facing Closure Ring × 1- I was sent the wrong color 16 Gauge 5/16 Clear Gem Deco Textured Rhombus Labret Monroe Tragus × 1- item wasn’t packed in my order when I paid for it 16 Gauge 5/16 Grade 23 Titanium Snake Threadless Push In Labret Tragus × 1- this item turns me green. My order was 97.50 in total. Like I said I think a full refund is deserving considering the time I’ve had to go back-and-forth with them and going to the store to replace the items. The amount for the items that I had issues with were 41.50 and at the least I’d like that refunded.
Business Response
Date: 04/14/2025
Hello, we received an email from you stating that there were issues with five items and we refunded those items for you. Your shopping experience is very important to us. Please let us know if you need further assistance. Thank you.Customer Answer
Date: 04/14/2025
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ***** ********Initial Complaint
Date:10/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a purchase on October 19, 2004 for body jewelry in the amount of $128.93. I have not received these items and notified the company. They said the tracking number states that they were delivered to a parcel box. I still have not received these items. They said that the post office will mark delivered days before they actually deliver the item. When I talked with my postman he says that he only marks delivered if he delivers the package. He did not recall a package being delivered to my box over the past 2 weeks. Body candy said to contact them back in 2 days and I did and now they are saying that is says it was delivered. I still have not received my items.Business Response
Date: 10/31/2024
******, we discussed this yesterday and customer service told you that they are reshipping your order for you. This complaint says that you want a refund? Customer service contacted you again today to see if you want a reshipment or a refund. You confirmed that you want a reshipment. We will reship your order for you as soon as possible as discussed. Thank you.Initial Complaint
Date:09/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought jewelry from here. It shows online that the one I wore was made of Titanium only and The other ones says surgical stainless steel. I had an allergic reaction to them, I’ve never had this problem before with hypoallergenic jewelry, so I reached out to them. They messaged me back and said that the jewelry I got also has mixed alloys.. it doesn’t show that on their website at all for it. That could hurt someone because allergic reactions are serious. Now I just tried my earrings on I got and they broke immediately!! Now I am not getting a response and I just want my money back. I don’t feel like they’re taking this serious as they should because you cannot just false advertise things so people will buy them.. Especially when people have allergies. I’ve attached the bellybutton rings that I wore, and you can read where it does not say anything about mixed alloys. They said because I got the dangle bellybutton rings. They have mixed alloys, but it does not say that in the description.Business Response
Date: 10/01/2024
Hi ******, the details for each item are in the product description on our website, fashion jewelry is not hypoallergenic. We do replace damaged items within 30 days of purchase. Thank you for discussing this with me on the phone yesterday, because your experience is very important to us! Please let us know if you have any other questions. Thank you.Initial Complaint
Date:01/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 24, I placed 2 orders: ********* and *********. I received an email notifying me that order ********* was out for delivery on December 30, but it was not delivered. When I checked the tracking number, it says the address was not correct so the package couldn't be delivered. I checked the addresses on my account and they are both correct, so I know it's not an error on my end. Order *********, however, has not arrived and the tracking number for this order does not work so I have no idea where this package is or where it was sent to. I went to the post office on December 30 and I was told they could not locate the package, but they would try to deliver again on January 2 if they could find the package and verify the address. It's January 2 and I still don't have my orders. I emailed Body C****, however, I've now found this is a recurring problem for them and now I just want my money back. Lesson learned and I will not be ordering from them again.Business Response
Date: 01/03/2024
*****, we sincerely apologize for any confusion with your orders. Our customers experience is very important to us. Order #********* with **** tracking ********************** can be tracked on USPS.com unfortunately USPS went to deliver to you on December 30th and they put on their website "no such number " that is beyond our control, that is your local carrier who determined that issue. However, if there is a delivery issue, our policy is to reship for you if you contact us. #********* was one very small item, this was shipped as a FLAT which is standard US mail similar to mailing a letter to a friend. This does not have tracking, but does arrive within 2-7 days as long as your address is accurate. This order just left on the 28th and will be in your mailbox by or before January 6th. We did refund both of your orders in full for you because we can see the first shipment will be returned to us due to the address issue. If indeed, the address is accurate, it is possible that there was a substitute mail carrier that day. With that being said, please keep what you receive at no charge for the inconvenience. Thank you.Customer Answer
Date: 01/03/2024
I have reviewed the response made by the business in reference to complaint ID ********, and the refund is satisfactory to me, but I would like to note that **** informed me today that the reason I didn't receive the smaller of the two packages is because the business didn't include adequate postage on the package. I owe $3.65 for the postage due in order to receive that package, despite paying $4.99 for shipping when I placed the order. Regards, ***** ***
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