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Find a Location

Grapevine Restaurant has 1 locations, listed below.

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    Business ProfileforGrapevine Restaurant

    Restaurants

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company offers a Full Service Restaurant, Catering, & Banquet Facilities.

    Business Details

    Location of This Business
    2545 Niagara Falls Boulevard, Amherst, NY 14228
    BBB File Opened:
    9/23/1993
    Years in Business:
    41
    Business Started:
    1/1/1983
    Business Started Locally:
    1/1/1983
    Business Incorporated:
    1/1/1983
    Type of Entity:
    Corporation
    Business Management
    • Mr. Thomas Pane, Owner
    • Mrs. Liza Pane, Office Mgr.
    Contact Information

    Principal

    • Mr. Thomas Pane, Owner

    Customer Contact

    • Mr. Thomas Pane, Owner
    Additional Contact Information

    Fax Numbers

    • (716) 691-6282
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/15/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    On 8/14/2021 had a baptism party for our daughter We paid 1562.01 in cash. Was a sit down plated meal @22.50 a plate not including drink start time was 2pm to 5 pm. 15 of the stuffed chickens were raw and the kids chicken fingers were cold and one table did not have any mashed potatoes on the plates . At 4 pm the waitress started cleaning the room saying that there was another party coming in soon to the point of guests were drinking their drinks and they were taken from them even tho they were full glasses we were forced to leave at about 415pm because everything was empty. Talking with the owner via text message she asked if I wanted gift certificates to the restaurant I said no just some money back there were supposed to be a check mailed to me it never showed the second check she showed me a picture of the check she was going to send for $200 when I told her that was a slap in my face that didn't even cover the raw chicken she told me she had nothing else to say that was on September 18 2021 have not received that check either. I'm just looking for money back for the raw chickens and Time not being able to use the facility that I paid for around $500 I don't think this is an unfair price for what we have been thru in this process
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB of Upstate New York

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