Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im having multiple issues since buying the car (finance through my mom name) on March 21 . One I didnt get to look at any other car , but I asked if it was used as a loner or whatever was told no . I was told the title would come before the thirty days as I have to get insurance as I have brokers insurance that only protects their car . Ive had multiple issues with the car upon just getting it . The people who made the sell ignore my calls , text , do not call back . The only person I have spoken to is a ******* tho I never met her . **** , Lisely have not been able to get ahold , dont know return voice mails . Its as if they took my hard earned money and now its whatever . I cannot afford to pay 1200 for brokerage insurance when thats literally my rent . I called asked for the manager a ****** refused to transfer me . She asked for my name . No phone number for a call back or anything . They are playing games , Im being ignored . The car I was told is gonna need tires in ***** miles yet Ive had the car just about a month . I was told to call the manager *********** He called my mom who yes the car in her name but Im paying its my funds . *** had no resolution . Honestly I need assistance with this because my car note is 572 , I have insurance quote for 650 for me as an added driver . However insurance is due the 21 and I was told if we dont get the insurance out in 30 days it will be in additional 600 on top of the 600 . I cannot pay that and they dont care since they made a sell off lies and drove the car off the lot. The car had weights on the wheels that had it unbalanced . Which yea they did fix for me on Thursday that past . However driving it again from there to home I still felt issues which I thought was gone , (believe its the rotors) I understand that the car was a lease and I got it just over ****** miles . Its just I feel like Im being taken advantage of

  Business Response

  Date: 04/21/2025

  ***** ******,
  We are glad you were able to speak to **** at South Shore Nissan and now have proper direction on how to obtain insurance. We apologize for the delay but the only number we had on file was your mothers. Thank you so much for your business and we wish you luck with your vehicle!

  Warm Wishes, 

  ***** ******

  Customer Relations Manager

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  
  So I did get my rotors adjusted this past week last Friday , at no charge . I received registration , title still havent . They told me the tires were good for 8 thousand miles at least . Ok . I still dont have the best faith in the car however will work with it until Im able to trade in for a newer one . Im accepting to the fact the car has ****** miles on it upon finance . 
  
  ******* ******
  

  
  

  
  
  
  
   
  
  

• Initial Complaint

  Date:02/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Per the attached documents, South Shore Nissan did not uphold their agreement in the lease to take on the last two months and outstanding mileage $ owed on my prior lease. That expiring lease was also with South Shore Nissan. I received an invoice after the fact from Nissan corporate. To date they are saying that I owe ~$2000 from my prior lease when the agreement with South Shore Nissan was to take on the full responsibility of the end of lease and mileage. This document was also not formally signed by the manager, and I am being told by Southshore Nissan that my signature is holding me to thisagreement. However, it was not counter sign by the manager.

  Business Response

  Date: 03/11/2025

  *** ******

  South Shore Nissan paid NMAC a total of $2,163.36 (I have attached the check here). This was the amount that YOU provided to us and your current lease was worked according to this amount. From our understanding, your calculations were incorrect and you would like for us to pay the additional amount that you are being billed which is not possible. We understand your frustration as you are complaining on every platform that you can but we paid the amount that you provided to us. The paperwork was signed by you acknowledging that this was the amount owed, it does not need to be signed by a manager. We hope that this has answered your concern. 

   

  Thank you, 

  ***** ******

  Customer Relations Manager

• Initial Complaint

  Date:01/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Salesman named ***** **** called me 2 weeks after I gave him a check for a down payment for a car , Salesman is telling me I never gave him a down payment even though I have a finance contract thats says I do , Salesman must have lost the down payment but does not want to admit it

  Business Response

  Date: 01/27/2025

  *** ********, 

  We are so glad that you have spoken with someone at the dealership and the steps are being taken to rectify this issue are being taken. 

  Thank you, 

  ***** ******

  Customer Relations Manager

• Initial Complaint

  Date:10/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was leasing a 2023 Nissan Rogue from South Shore Nissan through a broker. I was given a lease buyout price by the dealer ********* in May, a month later, I decided to go forward with the buyout. He sent me the e-contract on 06/29/2024 which doesnt let me review the whole contract, I had to sign the current page then press next to proceed to the next page. I signed the first 2-3 pages until I got to the price page, I found out the price was higher than what we previously agreed upon so I did not continue with signing the entire document. I texted ********* and asked if that will be the price, if so i will have to reconsider, he said ok just let him know when Im ready. I ended up choosing to not proceed with financing this vehicle. I left the e-signing page on the browser until it got expired itself the 2nd day. I didn't know the purchase has been made until 07/15/2024 the date I tried to return the vechiel but failed. I reached out to *********, he told me he had no idea whats going on, and he couldnt do anything. I called South Shore Nissan and asked to speak with the manager, I was told that I already sent over all the signed documents, when I never submitted the contract form at all. I never agreed to purchase this car, I did not accept the terms of the contract, as the agreement was misrepresented, yet the financing contract was still processed by the dealership. When I called the dealership again to get a copy of the contract, they refused to assist me. My call was transferred, put on hold, and then hung up. I didn't receive my contract until 07/22/2024 ******************** where the dealership put my loan through. I noticed on the contract, there were signatures from me on the last page, my signatures were missing from 2 other pages including the one with the price. The date next to the signature is 06/30/2024 which couldnt be done by me since the e-contract link expired on 06/29/2024 by 12am.

  Business Response

  Date: 10/30/2024

  *** ***, 
  We have all contracts signed and the deal has been funded by the ****. Your lease buyout price is printed on your original lease contract and you were only charged an additional admin fee of $300. Our General Manager, ***** ******, tried to call and to go over the details with you but was hung up on twice. We wish you luck with your vehicle. 
  
  
  Thank you,

  ***** ******

  Customer Service Manager

  Customer Answer

  Date: 10/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

   The dealership did not resolve the problem at all. I will file a case at civil court or Supreme Court.

   

  ******** ***
  
  
  
  
   
  

• Initial Complaint

  Date:10/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 8th, 2023 My sister and south shore Nissan contacted me to co-sign a car for my sister because she had the finances but poor credit score. I agreed and was sent forms via docusign and a request of a picture of my drivers license ( I was out of the state for work training ) I signed the co-owner section and everything went well at first. About a month later I received documents in the mail stating that I was the sole owner of the vehicle with a 65k+ loan in only my name, I contacted my sister and she said she reached out to the dealership to find out why because she was just as confused and they said it was how their "special financing program" works. when my sister makes 8-11 payments they would reach out to the bank and refinance in her name and have me transfer the vehicle over to her. They never communicated this in the initial phone call. I agreed to continue because they ensured me that it would work out and not mess up my credit score; until my sister started receiving thousands of dollars worth of toll bills in my name and refusing to pay the car payments. I went back to the dealership that's when they showed me the original application that she filled out with my name, her work information and my credit score. I did not recognize this form. The deanship never asked me for my employment. They failed to due their proper due diligence when offering my sister a car. I was never there in person was misled on what would actually take place. Now I have to take over this loan and try to bring my credit score to where I was before they contacted me. I have no communication with my sister at this time. I fear this program will put others at risk for identify theft, and fraudulent misrepresentation.

  Business Response

  Date: 10/28/2024

  *******
  
  
  We have received and reviewed your complaint and self admittedly, all contracts were signed by you. Your signature appears in the owner section and you provided us with your drivers license. We are unable to move signatures on any in person or docusign contracts.  According to ***, the buyer and co-buyer share the same responsibility in repayment of the Auto Loan. It is unfortunate that your sister has defaulted on the loan but South Shore Nissan followed all State Regulations pertaining to the sale of this vehicle to you and your sister. 

   

  Thank you,

  ***** ******

  Customer Relations Manager

  
  

• Initial Complaint

  Date:09/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking to trade in my vehicle. I entered all my information through a credit company and was contacted right away. I was contacted by a woman who's name is ***** ******* and stated she was with the loan company. She proceeded to tell me that I was approved for $33,000 along with a $2000.00 voucher towards a deposit. This is a loan company who work with people with bad or no credit. She told me to go to South Shore Nissan and they would have my folder available. When I arrived they took all documents needed then proceeded to tell me that because my job does not offer direct deposit they weren't able to help me. I had all legitimate paystubs along with other documentation. This is all a scam and should be looked into further.!!

  Business Response

  Date: 09/30/2024

  *** ********, 

  As you did receive a pre-approval, we were not able to obtain an approval for a vehicle loan, the reasons for denial were more that just the direct deposit. We are very successful in getting most of our customers with challenged credit approved, sometimes it is just not possible. 

  We wish you luck and have a great day. 

   

  ***** ******

  Customer Relations Manager

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a certified preowned vehicle from this business with the understanding that I would receive one year of maintenance, which is what Nissan guarantees on their corporate website. I have made multiple attempts to contact Nissan corporate, who bounce the problem back to the dealership who told me if I have a problem that I can go ahead and call corporate. I have documentation that provides evidence that the car was a certified preowned car.

  Business Response

  Date: 07/29/2024

  ****************,

  I have spoken to our sales manager, ***************************, and she has authorized the 1 year of maintenance for your vehicle. We apologize that you had to go through all of this. Good luck with your vehicle. 

   

  ***********************

  Customer Relations Manager

  Customer Answer

  Date: 07/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:05/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to this dealership to request a trade-in value for my car as part of a vehicle purchase. I was informed by ****** that they would honor the trade value given by their estimator and that sometimes they offer more.After waiting all day for ********* to get back to me, I got a text from him saying they were only going to offer $4000 less. On top of their fraudulent activity around my trade, they also unnecessarily pulled my credit (I told them up front that I am pre-approved). After running my credit, I heard about my score from pretty much everyone I talked to at the dealership. The only people who should know my credit score are the lender and finance manager. They did not treat my personal information with an appropriate level of care.

  Business Response

  Date: 05/14/2024

  **********************, 
  When you spoke with ******* you were informed that we cannot guarantee customers their trade value without seeing their vehicle for ourselves. A customer can check the mint box for a car that is only in fair condition, so we require a visual inspection. She also stated that we offer up to 20% above book value depending on the condition and market value of that vehicle. We offered you fair trade value given the condition and miles of your vehicle in this market. In addition, ******* received your approval via text, to have your and your wifes credit pulled (text conversation attached to this complaint), she sent you the link to our credit application on our website and you filled out both applications there. That alone was permission to run your credit. It is unfortunate that we were not able to make a deal on the vehicle you were interested in, but we wish you luck in your vehicle search. 

  Thank you,

  ***********************

  Customer Relations Manager

  Customer Answer

  Date: 05/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: the company's answer does not address the main point of concern.  I was just pointing out that despite already having a bank approval (that *********** said I can take to them to buy the car) that they still insisted on pulling mine and my wife's credit.  I will be addressing that under a separate complaint to *********** directly.

  The real issue is how ****** indicated to me that I'd receive at least what was quoted.  The "book value" that was quoted was $21,540 for an vehicle in "good" condition and $24,360 for a vehicle in perfect condition.  My vehicle is a certified pre owned with a spotless maintenance record.  There is not a **** on it.

  In their response to the BBB, the dealer said they offered "20% over book value".  That is a lie. The low value for my vehicle in "fair" condition was $18,700.  Adding 20% to that arrives at $21,804.  They only offered me $20,000.  They used a tired excuse of "your car isn't a big seller", which is already baked in to the book value.

  Using deceptive business practices is in violation of the **** rule that the *** is considering.  Lying to the BBB about offering "20% more" should be grounds for the BBB to terminate this business's accreditation.  The BBB is failing to advocate for and protect  consumers of the allow themselves to be lied to by a business and take no adverse action.

  As a side note, I did offer to still purchase the vehicle if they allowed me $24,360 for the trade.  That would be enough of a show of good faith on their part.  Despite the company's misguided and inaccurate response, I am willing to resolve this matter with that stipulation. 

  Sincerely,
  
  *********************************
  
  

  Business Response

  Date: 05/15/2024

  **********************,

  
  All trades values are not guaranteed until there is an onsite, visual inspection. This is the same at every dealer and appraisal facility in the *************. The words Ramonna used with you were, "we offer up to 20% above book value depending on the condition and market value of that vehicle".  You left out most of the sentence in your rejection. We are sorry that your vehicle was not appraised for what you wanted but there is nothing more we can do for you here. 

   

  Thank you,

  ***********************

  Customer Relations Manager Manager

  Customer Answer

  Date: 05/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have purchased vehicles complete remotely before, and had trade values honored based on what was initially communicated.  The business statement that "every dealer in the ************* requires a physical inspection" is an outright lie.  Further, if they believe this then they should not advertise getting a trade value from their website.  It opens the door for them to quote one trade number to get a customer there and then offer something completely different at their store.

  The business states that "there is nothing more we can do" which is inaccurate as well.  It really is they were caught acting in a misleading and dishonest manner and instead of making it right, there is nothing more they *want* to do.

  GIven the poor handling of this, I stand by my initial request that this business have its BBB accreditation removed for making no attempt to resolve a legitimate complaint. I do still offer settling this by offering a guaranteed trade value of $24,360.

  *********************************
  
  
  
  
   
  

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking at a car at south shore Nissan on Monday Feburary 12th, 2024 and decided not to buy the car. I put a $200 deposit on the car before the sales person *** would run the numbers. He informed me verbally of a 100% refund policy on that deposit should I choose not to buy. I was informed their policy for a refund was 3-5 business days. I was informed the accounting department would submit it the next day. I called today Friday, February 16th, 2024 and they havent even processed the refund quoting their accountant was backed up and that I need to give them another 3-5 business days for my money. This on top of receiving a harassing text message from the sales person *** who was upset we chose not to purchase the vehicle.

  Business Response

  Date: 03/18/2024

  A $200 refund was issued to ***************************** (the name on the deal) on 2/21. Please let us know if we can help you with anything else. 

   

  ***********************

  Customer Service Manageer

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings, I hope this letter finds you well. My name is *****, and I am writing to bring to your attention a matter of significant concern regarding an unjust overcharging incident I experienced during a recent vehicle purchase from Southshore Nissan.On September 12th, I purchased a ******* Elantra from Southshore Nissan, negotiating the price to $13,000, inclusive of all fees. Subsequently, during the financing process, the Finance Manager, *****************************, informed me of a supposed bank fee of $2,000, resulting in a total charge of $14,700. Trusting the information provided, I accepted the terms at the time.Upon attempting to sell the car elsewhere, I discovered that the claimed bank fee was nonexistent. My bank, ***************** *****, confirmed the absence of any such fee and provided an Agreement Copy as evidence. Further investigation revealed a document, the Theft Deterrent Product Protection Copy, indicating the true price of the car as $12,650, contradicting the inflated charge imposed by Southshore Nissan.Despite presenting this conclusive evidence, my attempts to seek a refund have been met with refusal by Southshore Nissan, specifically *****************************, during multiple visits to the dealership. The Sales Manager and General Manager have also denied my requests for resolution, with the General Manager expressing a willingness to go to court.I have complained to DMV in this regard, and they have suggested to complain to Better Business ***** and the ************************** I have already complained to the attorney general's office. And sincerely request your kind to provide a fair resolution.

  Business Response

  Date: 12/29/2023

  **************,

  We have reviewed your complaint and there is no bank fee listed on your paperwork. ******************** states all charges and prices were explained to you at the time of purchase and all contracts were read and signed by you. If you would like to come in so your paperwork can be explained again please let us know. 

   

  We hope you have a Happy New Year!

  ***********************

  Customer Relations Manager