22 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Keri K
1 star01/27/2024
Honestly, I truly would give 0 stars if there was an option.Sadly, what I experienced at South Shore Nissan happens all to often with auto dealerships across the country. Just read all the reviews:*Unethical Car Dealership Practices *False Advertising *Consumer Fraud *Theft *Predatory Lending What should have been one of my best purchases was my worst and I had two eye witnesses with me.My loan was a Tier 1 =best pricing/rate (Tier 0 apparently doesn't exist anymore)Unfortunately, after taking long time to write out entire experience with this dealership, bbb site has informed I'm **** characters over the limit. So, I will save it ALL for a judge!Consumers be your best advocates.Don't let anyone rush you during car buying process.Research your rights before purchasing vehicles.Research all about junk fee's.Read ALL documents carefully.Review from Mister C
1 star12/30/2023
If you have bad or poor credit dont come here. Please stay away. They would do anything to get a sale. They told me put the car in my wife name and she doesn't even have a license. Then the insurance they charged was $1200 per month. It's ok to say sir/ma'am your credit is not good enough at this time. But not here. They would bleed you dry. I started is too much for themReview from Meera Lyn
1 star11/15/2023
First of all I will never do business with this dealership again, their false advertising of posting a price online and when you go into the dealership they tell you a higher price, bought a pre owned 2022 Nissan armada and was given only one key, management along with sales rep said that they only got one key and if we want the 2nd set we have to pay over $300 for it or find a company on the outside that can make a copy..meanwhile I ended up having to pay $250 to get a copy..Review from Ryan P
1 star11/07/2023
Went to nissan. test drove a 2023 *** sportage and had no issues in the 1 mile they allowed me to drive it. Wouldnt let me take it on the high way. Had no issuses during the run and ended up buying it out right. $29,000 check no financing, i didnt want any payments. I drove my car home and once i park the car it immediately starts reving high rpms with the car in park and no foot on the brake or accelerator. I bring the car back in less than 48 hours from the purchase. And 3 weeks later i still dont know whats wrong with the vehicle. Nissan ends up bringing my car to *** ********** with out telling me . And still have no clue when or whats wrong with the car. i drove it less than 40 miles. **** one help.Review from Denise L
1 star07/21/2023
I will never buy another Nissan again because of my experience with my Nissan Rogue and this dealership/service center. I originally leased my Rogue, and within the first year of leasing, I had to pay to replace the front two tires because they were completely worn out due to an alignment issue that they also had me pay to fix. Even though I did not own the car, even though I had it less than one year, even though I never hit another car or anything, Nissan would not pay anything towards fixing this. In addition, very early into owning this car my key fob stopped working to unlock/lock all of the doors, and I was told that I would have to pay hundreds of dollars to fix it as well (which I decided to just live with it instead, and I still deal with now). Eventually, because I realized that even with leasing the car, I am still responsible for all the expenses related to the car, and because my miles were over my lease, I decided to buy the car out. Since buying the car, I have had to pay PepBoys (where I go now instead of bringing it to the *************** to fix the alignment and replace the front tires again. I have only used this car for two years and have paid to have new tires and the alignment issue fixed TWICE. Clearly Nissan did not fix the alignment issue the first time around. Overall, my experience with this car and this dealership has been nothing but frustrating and extremely costly. Do not come here for a car, you will regret it.South Shore Nissan LLC Response
07/24/2023
******************,We are so sorry to see this review but we would like to clarify a few things. Alignment and tire wear issues are based on driving habits. How tightly turns and curves are taken, how many bumps and potholes are hit, if you rub a curb or bump into a curb to name a few. This is not something that is ever covered under any manufacturer warranty as it is a wear and tear issue. A misalignment can happen in 1 drive. Regarding the key fob did you try changing the battery? This is the most common issue when your key fob stops working.We thank you for your feedback and we wish you luck with your Rogue!South Shore Nissan LLC Response
07/24/2023
******************, It has just been brought to my attention that when we replaced the two tires on 9/30/21 we also did right front control arm and strut because they were bent from hitting something. This would definatly cause your alignment to be off.Review from Alyssa C
1 star06/06/2023
I used to think very highly of the service department at South Shore Nissan. After my most recent experience my view of them in terms of quality and care for their customers has drastically changed. I brought my vehicle in for an oil change, inspection, and asked them to check my back up camera as it has not been working consistently. After completing the oil change and fixing my back up camera (which needed to be replaced) I got my car back a day later. Upon getting my car back it was immediately apparent that my touch screen console in my car didn't work at all. Previously, I had never had any issues. When the car was brought back in, it took the service department almost an entire day to confirm that what I said was true, the touch screen console did not work. They said it would take weeks to get in the parts needed. While my car was in their care i recieved a Nissan Connect alert that my car had an emissions malfunction issue that needed to be resolved. To make matters worse, upon getting my car back, as soon as I turned my car on the tire pressure warning appeared to which I found a nail in my tire. My husband has attempted to reach out the the general manager to help gain understanding on what is going on, but he never received a call back. Very disappointing to say the least.Review from Ryan P
1 star05/29/2023
Worst Dealership Ive Encountered After purchasing a vehicle 3 hours after the engine light came on 2 days after that the service center took the vehicle in its been 3 weeks I still cant get the car back. And they wont answer my calls directly, but saying that they are waiting for a part, I called the manufacturer directly and asked about the part was told 3-5 business days.South Shore Nissan LLC Response
05/30/2023
****, We apologize that the wait has been so long , it is very frustrating dealing with supply chain issues. Your part was backordered and we got notification that it is being shipped and should be here in 2-3 days. ***** ******, our Service Manager, has been trying to get in touch with you but your voicemail box is full. Please call the service department and ask for him. Thank you for your patience, ***** ****** Customer Relations ManagerReview from Curtis H
2 stars12/07/2022
Very deceptive in their practices for fees they post one price and you get there they had almost $8,000 and random fees and say they told you about it because they put an asterisk next to the word dealer fees and admittedly said the price that they post is not the correct price with the fees they choose to do it a different way.Review from Laura B
1 star10/03/2022
Stay away!I bought a used car and as soon as I drove it off the lot that evening, after an 8-hour ordeal, I had multiple mechanical is***s. Their service center kept taking it back in to wait me out of the 60 days, but I was told they would never be able to fix it due to the **************** not authorizing the work. Even with seeking 2 outside opinions, the work never got done and the 60 days ran out. I had to *** the dealership. I have never ***d anyone in my life. They stood me up in court and used intimidation tactics, and while I did receive $700, it was not even close to covering the costs and time that I spent trying to fix this car. I also bought the extended warranty. This September I went to use it and was told it was finished. I signed a warranty that said I had up to ******* miles. **** I called the warranty company they sent over a completely different contract that said 12 months or ****** miles. *** would anyone EVER spend $2538 on a year-long or ******-mile warranty? I did the right thing, again, and called. I even sent copies of both warranties to South Shore. They have never responded. I guess them ignoring me is better than them insulting or bullying me. I still have mechanical is***s with the car. I do believe their service center has good intentions but the sales and finance office is the epitome of a sleazy used car experience. Please stay away. Especially if you are a single woman. Or a person of character and principals.Review from Raphael C
1 star09/16/2022
***************************** , 9/16/2022.STAY FAR AWAY FROM SOUTH SHORE NISSAN (AMITYVILLE) THEIR GAME IS TO MISLEAD CUSTOMERS TO SIGN PAPERWORK, RUN YOUR CREDIT, SIGNUP FOR INSURANCE AND REGISTRATION BEFORE THEY ALLOW CUSTOMERS TO SPEAK WITH FINANCE. I RECEIVED FULL ***** INSURANCE DECLARATIONS PAGE SAYING 6 DAYS LATER WITH FULL INSURANCE ON A VEHICLE THAT I NEVER TOOK DELIVERY OF. I SPECIFICALLY TOLD THEM I WANTED TO SPEAK WITH FINANCE FIRST REGARDING INTEREST/ PAYMENTS/NUMBER OF MONTHS TO FINANCE ETC. THEY SAT ME DOWN WITH THEIR INSURANCE PERSON FIRST BEFORE THE FINANCE ***** THE INSURANCE PERSON TOLD ME THAT THE ***** DON'T GIVE INTEREST RATE QUOTES WITHOUT THE *** HAVING INSURANCE FIRST(COMPLETE FALSE INFORMATION). I WALKED OUT ONCE I REALIZED THE MISLEADING, PASSIVE AGGRESSIVE SALES TACTICS.I WILL ALSO CONTACT **** OF HUMAN RIGHTS ASAP AND NISSAN CORPORATE HEADQUARTERS.
Customer Review Rating
Average of 22 Customer Reviews
Contact Information
200 Sunrise Highway
Amityville, NY 11701-2505
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