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          Business Profile

          Collections Agencies

          Sunrise Credit Corp.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Collections Agencies.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/26/2024

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            I am not liable for this **** with charter communications, I do not have contract with SUNRISECRED, they did not provide me with the original contract as i requested.

            Customer response

            05/20/2024

            Better Business Bureau:

            At this time, I have not been contacted by Sunrise Credit Corp. regarding complaint ID ********.

            Sincerely,

            *******************

          • Initial Complaint

            03/04/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I received a notice that I have a collection from SUNRISECRED on my credit report. It says it was opened on 12/26/2023 for ****** with account number starting in ******** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.I would like for this collection to be removed asap or I will file a CFPB and FTC report.I demand these companies to delete these accounts from all 3 credit reporting agencies and compensate me for the violations or I will have no choice but to forward this to my litigation attorney.

          • Initial Complaint

            01/08/2024

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            I have disputed a account on my profile ********************** and the account has been removed by the company as of today but also the company has reported today a late payment on my credit profile dropping my credit score tremendously with a late payment! I would like that late payment removed and my credit updated immediately please! I have attached the results indicating the company has removed the account from my file but they reported a late payment first that dropped my credit score today! Please remove the late payment

          • Initial Complaint

            10/26/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I am not liable for the debt to original creditor. I do not have a contract with collection name and was not given one when requested

          • Initial Complaint

            10/03/2023

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            Im not liable for this debt with ***** I dont not have a contract with the collection agency (sunrise credit) trying to collect this debt. I did not not sign any paperwork saying I owe them or will pay them any money. They did not provide me with the original contract as requested.

          • Initial Complaint

            10/02/2023

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            I have no contract with this company.I have had no dealing with this company.

          • Initial Complaint

            08/14/2023

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            Im not liable for this debt wit *********************************************************************************** with original contract as requested.

          • Initial Complaint

            01/04/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            Before I closed optimum internet account, I made a full payment and their representative confirmed that I made a full payment and doesn't have any balance.One day, Sunrise credit called me and said I have a balance for a month which I paid. So, I asked them to send me billing history for a year, they just sent me a last statement which I paid.They were not willing to listen to me, and just keep asking payment.

          • Initial Complaint

            07/11/2022

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I"m not sure about much except that I moved out of ** in 2014. A month ago, I received notification I was in collections for an ******* account at my previous address in NY state under my maiden name (which changed in 2017 because I have lived in Fl now for 8 years) I know nothing about this account that is in collections except that the new tenant never switched service over . I contacted the new tenant and they have paid the ****. Allegedly, they have also contact both ******* and sunrise and explained it was her ****. They saw fit to take her money but do not see fit to change this collections notice to her name. I emailed them contesting the collection, as their collections notice stated , 4x before they answered me. They only responded because I told them I was contacting the BBB. They will not accept notarized letters from the new tenant and they no longer care because she paid it. I care because it remains under my name. THey keep saying to contact *******. I worked in payables and its common knowledge that a business that has given you to collections can not (will not) work with you. They are giving me the plebian run around with no regard to my credit score. This isn't how you treat people who are helpless. This is big business being bad.

            Customer response

            08/08/2022

            Better Business Bureau:

            At this time, I have not been contacted by Sunrise Credit Corp. regarding complaint ID ********.

            Sincerely,

            ********************* (*****)

          • Initial Complaint

            06/03/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            Sunrise credit placed an illegal debt on my credit reports without giving me a chance to ask for debt validation. I have had no contact with the business until my home loan officer called saying a collection was placed on my credit file. I do not have services with Spectrum or do I reside at the address listed! I am in the middle of purchasing my family a home and now may lose it.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          610 Sunrise Highway

          Baldwin, NY 11510

          (516) 867-6953

          Customer Complaints Summary

          11 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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