Customer ReviewsforWilkins Recreational Vehicles, Inc.

Do you want my most recent issue or problems I've had with them in the past? Took my Wilkins purchased camper in to have a minor leak repaired. Was quoted 187.00 plus tax 2 days later. The next day, the service manager calls me up and told me it was going to be 374.00. How can that be?? Well, I did ask them to give me a quote on a floor repair as well. They ** me and told me it took them an hour and a half to estimate the floor. Keep in mind I have a warranty. The service manager was not only rude and condescending, but tried to rip me off for a service they never bothered to perform other than to feel the floor with thier foot. Left a message with Brian Wilkins, but apparently he couldn't be bothered. I finally was able to get the bill down to where it should rightfully be thanks to some phone calls and being educated. Stay far away from this company as possible. You will be taken for a ride.

Mr. ****, I apologize that you are not happy with your experience with our company and I apologize that you feel you couldn't reach me. My cell number is ###-###-####, if you still desire. The flow of events you outline above makes sense. Generally, at the start of a job, we quote a diagnostic fee. This is the fee we quote to confirm the issue, investigate its cause and come up with a recommended correction. Once we do that, we then quote you a fee to fix the issue. Very similar to process to most repair shops or services. I am glad to hear that you were able to work with our team and come to an agreed price. I again, I apologize that the experience was not to your satisfaction. Brian Wilkins

I would never go back to this place. we told the sales representative that we wanted a camper that we decided on and he said ok i have one just like this but its at a different location adked us to come back another day to see it. 126 miles for us one way so we did this is NOT the same camper we told him he said well the bank paper work is in process that they really couldnt change it......I feel like they pushed this on us 1st time buyers of course need less to say we have had issues with it 2 day we bought it home. walls pulled apart carpet on sideout was wet it was raining when we brought back for repair they only fixed 1 wall refused to fix other wall caz of truck that was towing it back home i could go on and on but you get my point

Ms. *****, I am sorry to hear you are having issues and are dissatisfied. I tried looking you up in our database and I'm not finding you. Could you please e-mail me @ ********@*********.com and I'll get involved and see if we cannot resolve things for you. Sincerely, Brian Wilkins

Friends and family buyer beware of Wilkins Rv in Bath Ny. This company is not the same company that my Grandfather and Father delt with in the past. They sold us a camper and once $6500 was down and paperwork was signed they mentioned that the lien release was not sent to them yet. This started 2 1/2 weeks ago. Was supposed to take delivery last Tuesday then it was last Thursday. They rushed it through their detail shop that morning. When we went through their demo there was cobwebs in the corners bugs stuck in some type of oil on the ceiling vents and in all the light covers. They also wetted down the floor and closed the slides before letting it dry. At that point on Thursday we again could not take it home so we asked for that stuff to be repaired. Not sure that it was done I was so ****** today I ask for someone to unhook my truck so I could leave before I really let them have a piece of my mind. I do not blame employees I blame the owner and President Brian Wilkins for allowing a unit to even be viewed before they had proper paperwork. Makes you wonder if they are robbing Peter to pay Paul. With only three days before the Holiday weekend I asked if they could bring it to my house so we can pack it they said it could not leave premises until that paperwork is there. So it looks like my family will be camping at Wilkins RV Bath New York. I have heard that this is common practice at this location. End of rant thanks for listening.

Mr. ******, I understand that Jason R*******, our General Manager has been working with you to resolve this issue as quickly as possible. The process to release liens on motor vehicles is a very archaic and frustrating process. You make some accusations in this review that are 100% unfounded and completely out of line. You state that you wonder if we are "robbing Peter to pay Paul." If you are insinuating that we may not payoff trades in a timely manner, you are 100% wrong and out of line. We pay off trades within 24 hours of being funded on a deal. This is very critical to us, in order to avoid these types of situations. Its also critical to maintain trust with our customers. We do attempt to keep vehicles off the lot until we have the lien release, but there are times when one slips through the cracks and there are times when we make an exception because a customer wants to see a vehicle that they feel particular fits what they are looking for. My understanding is that that describes this situation and that you were offered a refund of your deposit, but replied that this was the vehicle that you want. If you want to speak to me personally on the matter, please feel free to contact me @ ###-###-#### or ********@wilkinsrv.com. I'd be able to discuss the situation and we'll continue to work to resolve as quickly as we can. Brian Wilkins