Reviews
This profile includes reviews for Wilkins Recreational Vehicles, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 8 Customer Reviews
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Review fromKathleen I
Date: 09/25/2024
1 starWe purchased an RV in July from the Churchville location. It was an odd situation where the RV was sold from another dealership to Wilkins. Therefore, when we bought the RV, it had to be sold as used (even though we are the first actual owners). Wilkins was supposed to show us that all components were in working condition when we came to pick up the RV. They did not. The tire pressure monitoring system was never taken out of the sealed box-there is no way they could have even checked it. This is our first RV and we had two young children with us, so we were not able to figure out how to hook the tire pressure monitoring system up on the spot. This should have been done for us. It still took three hours to sign paperwork. Part of this paperwork said that there was a 30-day warranty-just let them know the problem within 30 days. Seemed reasonable. Except when we got home and finally figured out what to do with the tire pressure monitoring system (the same week), it did not work out of the box and Wilkins refused to honor the warranty claiming that the tire pressure monitoring system is not specifically mentioned in the warranty. The salesperson refused to help us. A manager was supposed to call us back, but months later, never has. They should have proven to us that all parts worked and us notifying them the same week that something was wrong should have been enough to have the issue corrected. Be aware that they won’t show you that everything works unless you take the time to do it yourself before signing three hours of paperwork which is extra fun when two young children are involved. We will never shop here again. This was horrible customer service and they do not care at all to see things from the customer’s point of view.Review fromCarol C
Date: 09/20/2024
1 starWe traded our tow behind in for a 2021 fifth wheel. We used it once and had it set up in our drive way. I went out after a day of rain to get it stocked for another trip and the slide-out had water pouring out the ceiling from the light fixtures. The table was soaked, the slide out floor was soaked, one of the recliners. The ceiling was starting to sag because of holding water. We called Wilkins and drove an hour and fifteen minutes the next day. They said they would get it right in. My husband called 8 days later to check on the progress and they never even looked at it even with it being in 90 degree heat. Two days later they called us back and said it's ready for pick up. We called to see what they did to repair and replace, they said they soaked the camper but didn't find a leak. Never touched the now probably molded insulation in the ceiling or the floor. Very disappointed with Wilkins RvReview fromRaymond C
Date: 06/21/2024
1 starMy **** RV had a recall for unexpected deployment of the awning. The letter said ****** ***** instructed me to go back to the dealer where I purchased the van. I made an appointment and specifically asked that if a repair was necessary, that it would be done on that visit. The trip to the dealer was 800 miles (400 miles each way). They took pictures and said I need to return for the repair. Trip cost $245 to not get a repair and 13 hours of driving. Thank-you Wilkins!Review fromAlexis B
Date: 06/11/2024
1 starPurchased a new 2024 camper. Don’t have hot water. Was told it was a priority and then was told it was not. Service can book an appointment but are booking out until end of August. Why should it be a customers problem to check fuses when it’s a new camper and is covered. A new camper should not have as many issues as we have had. Service was very rude and not understanding. Mind you it has taken us 2 weeks to get ahold of anyone regarding this matter as people do not call back. Figured we would support a local business but never again. Would not recommend to anyone.Review fromMichele B
Date: 09/27/2023
1 starI purchased my unit just before merge from ***** ******** to Wilkins. I have nothing but issues with my until since I purchased new in 2021. I am very unhappy with the service department and the treatment we have gotten form Bobby. I have tried to make a complaint with the GM and left a message on Friday 09/22/23 at the Clay location (which is where it told he was) and still waiting on a phone call back. I am also waiting on an answer on what can be done with my until form Bobby since 09/05/23. I emailed him on 09/07/23 with the photos he requested and heard nothing. I emailed him on 09/20/23 asking for a status and his reply was as if he had no idea what was going on and asked when I wanted to make an appt. I replied the same day stating we already had a conversation on what the issues were and that I already had an appt and still no response. I then left a message with on 09/22/23 and as of today still nothing.Review fromJohn H
Date: 08/19/2023
1 starJohn H
Date: 08/19/2023
Do you want my most recent issue or problems I've had with them in the past? Took my Wilkins purchased camper in to have a minor leak repaired. Was quoted 187.00 plus tax 2 days later. The next day, the service manager calls me up and told me it was going to be 374.00. How can that be?? Well, I did ask them to give me a quote on a floor repair as well. They ** me and told me it took them an hour and a half to estimate the floor. Keep in mind I have a warranty. The service manager was not only rude and condescending, but tried to rip me off for a service they never bothered to perform other than to feel the floor with thier foot. Left a message with Brian Wilkins, but apparently he couldn't be bothered. I finally was able to get the bill down to where it should rightfully be thanks to some phone calls and being educated. Stay far away from this company as possible. You will be taken for a ride.
Wilkins Recreational Vehicles, Inc.
Date: 08/22/2023
Mr. ****, I apologize that you are not happy with your experience with our company and I apologize that you feel you couldn't reach me. My cell number is ###-###-####, if you still desire. The flow of events you outline above makes sense. Generally, at the start of a job, we quote a diagnostic fee. This is the fee we quote to confirm the issue, investigate its cause and come up with a recommended correction. Once we do that, we then quote you a fee to fix the issue. Very similar to process to most repair shops or services. I am glad to hear that you were able to work with our team and come to an agreed price. I again, I apologize that the experience was not to your satisfaction. Brian WilkinsReview fromTina K
Date: 07/15/2023
1 starTina K
Date: 07/15/2023
I would never go back to this place. we told the sales representative that we wanted a camper that we decided on and he said ok i have one just like this but its at a different location adked us to come back another day to see it. 126 miles for us one way so we did this is NOT the same camper we told him he said well the bank paper work is in process that they really couldnt change it......I feel like they pushed this on us 1st time buyers of course need less to say we have had issues with it 2 day we bought it home. walls pulled apart carpet on sideout was wet it was raining when we brought back for repair they only fixed 1 wall refused to fix other wall caz of truck that was towing it back home i could go on and on but you get my pointWilkins Recreational Vehicles, Inc.
Date: 07/18/2023
Ms. *****, I am sorry to hear you are having issues and are dissatisfied. I tried looking you up in our database and I'm not finding you. Could you please e-mail me @ ********@*********.com and I'll get involved and see if we cannot resolve things for you. Sincerely, Brian WilkinsReview fromChristopher
Date: 05/24/2022
1 starChristopher
Date: 05/24/2022
Friends and family buyer beware of Wilkins Rv in Bath Ny. This company is not the same company that my Grandfather and Father delt with in the past. They sold us a camper and once $6500 was down and paperwork was signed they mentioned that the lien release was not sent to them yet. This started 2 1/2 weeks ago. Was supposed to take delivery last Tuesday then it was last Thursday. They rushed it through their detail shop that morning. When we went through their demo there was cobwebs in the corners bugs stuck in some type of oil on the ceiling vents and in all the light covers. They also wetted down the floor and closed the slides before letting it dry. At that point on Thursday we again could not take it home so we asked for that stuff to be repaired. Not sure that it was done I was so ****** today I ask for someone to unhook my truck so I could leave before I really let them have a piece of my mind. I do not blame employees I blame the owner and President Brian Wilkins for allowing a unit to even be viewed before they had proper paperwork. Makes you wonder if they are robbing Peter to pay Paul. With only three days before the Holiday weekend I asked if they could bring it to my house so we can pack it they said it could not leave premises until that paperwork is there. So it looks like my family will be camping at Wilkins RV Bath New York. I have heard that this is common practice at this location. End of rant thanks for listening.Wilkins Recreational Vehicles, Inc.
Date: 05/31/2022
Mr. ******, I understand that Jason R*******, our General Manager has been working with you to resolve this issue as quickly as possible. The process to release liens on motor vehicles is a very archaic and frustrating process. You make some accusations in this review that are 100% unfounded and completely out of line. You state that you wonder if we are "robbing Peter to pay Paul." If you are insinuating that we may not payoff trades in a timely manner, you are 100% wrong and out of line. We pay off trades within 24 hours of being funded on a deal. This is very critical to us, in order to avoid these types of situations. Its also critical to maintain trust with our customers. We do attempt to keep vehicles off the lot until we have the lien release, but there are times when one slips through the cracks and there are times when we make an exception because a customer wants to see a vehicle that they feel particular fits what they are looking for. My understanding is that that describes this situation and that you were offered a refund of your deposit, but replied that this was the vehicle that you want. If you want to speak to me personally on the matter, please feel free to contact me @ ###-###-#### or ********@wilkinsrv.com. I'd be able to discuss the situation and we'll continue to work to resolve as quickly as we can. Brian Wilkins
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