Complaints

This profile includes complaints for V2 Logistics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  V2 Logistics Corp.

  15 Grumman Rd W Ste 1500 Bethpage, NY 11714-5025

• 

  Hawaii Car Transport

  1920 Ala Moana Blvd Ste 501 Honolulu, HI 96815

• 

  Roadrunners Autotransport Inc

  3950 W 155th St Markham, IL 60428-3817

• 

  V2 Logistics Corp.

  1717 Tidewater Rd Anchorage, AK 99501-1036

• 

  Hawaii Car Transport

  1920 Ala Moana Blvd Ste 501 Honolulu, HI 96815-1109

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired RoadRunner Auto Transport to arrange transport of my 2015 MINI ****** from ******** to *********. I was assured at booking that the vehicle would be transported by a properly insured carrier. RoadRunner assigned the shipment to United Auto Transport, whose driver delivered the vehicle with substantial damage to the convertible top and frame.The vehicle has remained undrivable and exposed to further deterioration since delivery. I filed a claim with RoadRunner on March 5th, and provided full documentation including before/after photos, text message records with the driver, a repair estimate under $5,000, and clear evidence that the vehicle was in United Auto Transports custody.Over the next two months, Progressive (the insurer associated with RoadRunners shipping operations) repeatedly delayed the claim, citing issues verifying coverage and inability to contact the assigned carrier. Despite the fact that their own adjuster verified damage and confirmed the vehicle was in the carriers custody, *********** formally denied the claim on May 2nd, stating there was no valid coverage. As of May 28th, my vehicle is still unrepaired.RoadRunners own terms state that they assign insured, compliant carriers and assist customers with claims. They failed to ensure proper coverage and have provided no meaningful support despite brokering the shipment and dispatching the carrier. The result is over 80 days of unresolved damage and ongoing *********** filing this complaint to document RoadRunners failure to stand behind the service they arranged. I am seeking reimbursement for transport-related repairs and expect RoadRunner to take responsibility for the outcome of the shipment they facilitated.

  Business Response

  Date: 05/29/2025

  Dear *** ****************** you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience youve experienced throughout this process.
  
  We regret that the shipment of your 2015 MINI ****** did not meet the standard of service you expected, and we fully recognize the impact the damage and delays have caused.
  
  While the original claim submitted was for a significantly higher amount than what was ultimately confirmed, we appreciate your cooperation in submitting the revised documentation and estimate. This discrepancy may have contributed to the initial denial of the claim. As discussed, were pleased to confirm that the updated claim has been approved. Our team has reached out with the next steps, and we are actively working to bring the matter to a full resolution.
  
  We appreciate your feedback and sincerely apologize again for any inconvenience this situation has caused. Thank you for giving us the opportunity to make things right.
  
  Best regards,
  RoadRunner Auto Transport 

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scheduled auto transport April 23, 2025. Confirmed May 16, 2025 and received confirmation #********. Scheduled to pick the car up in ****************, ** on May 20, 2025. On May 16, 2025, RoadRunner called to say they could not pick it up until May 21, 2025, and that the price would also go up another $50. On May 21, 2025, they changed the pick up day to May 22, 2025. Today is May 23, 2025, and the car has still not been picked up, we are in **********, and I do not know the status of the vehicle. RoadRunner will not answer any of the many phone numbers they have. I have left several messages at the only mailbox I have at ******************** for ******* ********.

  Business Response

  Date: 05/27/2025

  Dear *** ******,
  

  We can see from our records that your vehicle has now been picked up and successfully delivered, but we understand that the process leading up to it did not meet your expectations. We sincerely apologize for the inconvenience and frustration you experienced throughout your vehicle transport.
  
  While all pickup and delivery dates are provided as estimates, as noted in our Terms of Agreement, we fully recognize the importance of clear and consistent communication when unexpected issues arise. We apologize that we fell short of that standard in your case. We want to provide some clarity on the situation.
  
  On May 16, 2025, we assigned *********** as the carrier to pick up your vehicle on May 21, 2025. On May 21, we were notified of a one day delay and promptly sent you an email with updated pickup and delivery estimates. Unfortunately, the carrier encountered an additional unforeseen delay and was only able to pick up your vehicle on May 23. We deeply regret the extended delay and acknowledge that communication during this time was not adequate.
  
  We are truly sorry for the confusion and delay, and especially for the difficulty you experienced reaching both our team and the assigned carrier. This is not the experience we want for any of our customers, and we understand how frustrating it must have been to feel uncertain about the status of your vehicle.
  
  We are committed to learning from this experience to improve our communication and service moving forward. Once again, we sincerely apologize for any inconvenience this has caused.
  
  Best regards,
  RoadRunner Auto Transport 

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint to Road Runner Auto Transport Regarding Booking ******** Abstract:I booked an auto transport service with RoadRunner Auto Transport (Booking #********) to ship my car from *********, ** to ******, **, with a scheduled pickup date of May 16, 2025. As of the night of May 21, the vehicle has still not been picked up. Despite numerous calls, messages, and assurances from both RoadRunner and the assigned carrier Blue Faster Express, the driver never showed up, causing significant disruption to my relocation plans.

  Business Response

  Date: 05/22/2025

  Dear *********
  

  Your order has been canceled, and a full refund has been issued. We sincerely apologize for the inconvenience and frustration this experience has caused.
  

  The carrier we assigned to your transport, Blue Faster Express, unfortunately provided us with repeated misinformation regarding their pickup schedule. This made it difficult to give you accurate updates and ultimately prevented us from fulfilling your transport as scheduled.
  

  We fully understand how important reliable service is during a major move, and we deeply regret the disruption this caused to your plans. This experience does not reflect the standards we strive to uphold, and we are taking immediate steps to prevent similar issues from happening in the future.
  

  Thank you for your feedback, and again, we deeply regret the inconvenience you've experienced.
  

  Best regards,
  RoadRunner Auto Transport 

• Initial Complaint

  Date:05/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unprofessional Conduct, Unfair Business Practices, and **************** Failure I am filing this formal complaint to document my extremely negative experience with RoadRunner Auto Transport and to warn other consumers of their practices.I contracted with RoadRunner Auto Transport on May 5, 2025, to arrange for the pickup of my vehicle. After sending several emails and text messages to confirm the pickup and inquire about the status, I received no response or communication from the company.Without any prior warning or notice, RoadRunner Auto Transport canceled my vehicle pickup, leaving me completely stranded and in urgent need of alternative arrangements. This is an unacceptable and irresponsible business practice.When I finally reached a representative at 12:33 p.m. today, she falsely claimed that RoadRunner had attempted to call, email, and text me from Friday through today. I have attached screenshots of my call logs, text history, and email inbox, which clearly prove that no such communication occurred until I initiated the call.The representative I spoke with was extremely rude, dismissive, and unprofessional. Rather than assist, she attempted to blame me for their companys clear failure. I calmly explained that I have a flight to *********** tomorrow at 3:00 p.m. and urgently need to know if my vehicle will be picked up. The representative showed no concern, accountability, or willingness to help.This has been the most unprofessional conduct I have ever experienced with any transportation company. As a returning customer, I expected basic customer service and communication. Instead, I have been met with negligence and disrespect.

  Business Response

  Date: 05/13/2025

  Dear *** *****,
  

  Were very sorry to hear how disappointed you are, especially as a returning customer. Wed like to take a moment to clarify what occurred with your order.
  On May 9, we confirmed a carrier for your vehicle, with pickup scheduled for May 12. As is standard procedure, we attempted to process the payment with the information on file at that time. Unfortunately, the payment was declined. We have attached proof of the payment being denied based on insufficient funds in the account.
  

  When we learned of the payment issue, we sent you an email immediately. However, we now see the email was returned stating your mailbox was full and was not accepting messages. We have attached proof of this as well.
  

  It also appears from your attachments that you were texting our automated notification system for updates, which is unable to receive texts. This likely contributed to the communication gap.
  

  Without successful payment confirmation, we unfortunately had to cancel the scheduled pickup to avoid holding the carrier without payment. Your order has now been canceled, at your request. We understand how frustrating this situation must have been, especially with travel plans in place, and were sorry the transport could not move forward without a completed payment.
  

  Best regards,
  RoadRunner Auto Transport 

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/3/25 I booked shipment of a vehicle I bought from a private seller in *********. I was very clear during the booking that the vehicle would need to be pick up on 3/28/25 and their representative confirmed that would not be a problem. I was flying to ****** to inspect the vehicle, pay and put it in the trailer for transport. On 3/25/25 the company reached out and said they could not deliver on the promised pick up and the best they could do was 3/29/25. I talked with the seller and they changed their schedule to accommodate. As I was flying out of ****** after paying for the vehicle I received an email (no phone call) that the company would not be able to pick the car up on 3/29/25. I attempted to call customer support and was hung up on three times. The company has already charged my credit card and has not provided the agreed upon services. Essentially they have stolen my money.

  Business Response

  Date: 03/31/2025

  Dear *** ***************** order has been canceled, and a full refund has been issued as requested. We sincerely apologize for the inconvenience this situation has caused. When your booking was placed, we secured a carrier with an estimated pickup date of 3/29.Unfortunately, due to unforeseen circumstances, the carrier had to cancel, and we immediately worked to find a replacement.
  

  We were able to assign a new carrier with the next soonest pickup date of 4/1.However, we understand that this did not work with your schedule, and we proceeded with canceling the order as requested. We regret that we were unable to accommodate your original timeline and recognize the frustration this may have caused.
  

  While we make every effort to meet requested pickup dates, all dates and times are estimates, as outlined in our terms of agreement. We truly appreciate your feedback and apologize again for the disruption to your plans.
  
  Best regards,
  RoadRunner Auto Transport

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The company did not address the issue of them cancelling at the last minute with no contact (simply sent an email and ignored phone calls). They also did not address their employee hanging up and ignoring call backs. Finally to this company has yet to have anyone from their management team reach out to apologize for their failure. Their response basically just said what they did which is the absolute bare minimum (refund for services not provided)

  ***** ****
  
  
  
   
  

• Initial Complaint

  Date:03/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately, it was a complete NIGHTMARE and I would strongly advise against using this company for any transportation needs.The service was scheduled for 03/23/2025, but they failed to show up as planned. My car was picked up on 03/15/2025 paid for $1094.00, and they initially promised a five-day transportation period. However, to my dismay, I discovered that they extended the schedule by two more days, which inconveniently fell on a Sunday. As you can imagine, this was quite frustrating since there is no office available on Sundays to provide any updates or ************* make matters worse, I received a notification late Sunday night, around 7 PM, informing me that the delivery would take place on Monday. This unexpected change in schedule forced me to miss work and gives me anxiety attack how could I work?, as I had already returned my rental car, expecting my vehicle to arrive on Sunday as initially promised. The whole situation was riddled with empty promises, leaving completely clueless about what was happening. This experience was truly unsettling and unprofessional. I want the Roadrunner to pay for my cost of pay of the day for work as I missed my work today and full refund of the cost.

  Business Response

  Date: 03/25/2025

  Dear *** ******,
  

  Were pleased to see that your vehicle has been delivered, but were sorry to hear that your experience did not meet your expectations. We understand how frustrating delays can be and sincerely apologize for any inconvenience this may have caused.
  

  While we make every effort to meet the estimated timeframes provided, unforeseen delays can sometimes occur due to factors beyond our control. As outlined in the terms of the agreement you signed:
  

  "Customer acknowledges that all transit times are estimates. Company does not guarantee pickup or delivery on specified dates but will make a good faith attempt to meet quoted timeframes. Customer acknowledges that in the event of any delays,Company or Carrier will not be liable for rental car, hotel stays, or any other claimed expense or consequential damage."
  

  Unfortunately, due to these terms, we are unable to offer a refund or reimbursement for missed work. We appreciate your feedback and regret any inconvenience this may have caused.
  
  Best regards,
  RoadRunner Auto Transport 

• Initial Complaint

  Date:03/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled service of vehicle pickup on 3/9/2025 due to problems with the company misrepresenting themselves and failure of the carrier to show for vehicle pickup. I cancelled the service in writing via email on 3/9/2025 and on 3/10/2025 and company continues to harass me by having truck driver attempt to call me and attempt to come by my residence on a military police instead of them telling the truck carrier company that the pickup is cancelled. I am going to report this to base police.

  Business Response

  Date: 03/12/2025

  Dear *** ******************* sincerely apologize for any frustration this situation has caused. Once we received your cancellation request in writing, we promptly canceled your order and informed the carrier of the cancellation. We did not request or authorize any further contact from the carrier, and we regret any inconvenience this may have caused. We sincerely apologize for this experience.
  
  Best regards,
  Hawaii Car Transport

• Initial Complaint

  Date:03/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid Roadrunner Auto Transport $200 up front to transport outback vehicle from ******************* to *************** with a promise to pay $800 upon receipt of our car insurance info *******. We have been given three separate dates that our car would be picked up. Dates were 3/1/25, 3/3/25 and 3/4/25. So far the driver has not shown and we are out $200. The driver supposedly is named Vitaily his number is ************. He says hes just a driver. Please help !

  Business Response

  Date: 03/05/2025

  Dear *** ********************** you for your feedback. We're sorry for the delay. As we discussed over the phone with *******, your vehicle is scheduled for pickup today. The estimated delivery remains on track for Saturday, 3/8. We sincerely apologize for any frustration this may have caused.
  
  Best regards,
  RoadRunner Auto Transport 

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son contacted this company to transport my vehicle from ******** to ****. He filled out an online form for more information. Without a contractor anything confirmed they sent a driver to pick up the car. The driver came without a confirmed date or time. When my car arrived it was damaged due to the way it was transported. When my son reached out to the company to file an insurance claim, they gave him the runaround. Now theyve ghosted him completely. This is very poor business and customer service. Yet their website says that they are rated number one by ******??? I would like help to resolve this.

  Business Response

  Date: 03/03/2025

  Dear *** ******,
  

  We understand your concerns and would like to clarify the details of your transport. Your son booked this shipment with us on 2/17 for pickup on either 2/18 or 2/19. On 2/17, we confirmed a carrier, United Auto Transport **** for pickup on 2/18, and this information was provided to him. He later contacted our customer service team to inform us of where the keys would be left for pickup on 2/18.
  

  Upon delivery, the bill of lading was signed, confirming there were no new damages to the vehicle. This document serves as the official inspection report at both pickup and delivery. If there had been any new damage, it would have been noted at that time.
  

  Additionally,the damage being claimed relates to the vehicles suspension. As outlined in the terms of the agreement signed before transport, we do not assume liability for damage to undercarriage components such as a vehicles suspension. This exception is explicitly stated in Section 6(b):
  

  "Damage to the undercarriage, lower body panels in vehicles with less than 8clearance, exhaust systems, tires, rims, suspension, wheel bearings, tie-downs,mechanical functions such as but not limited to: brakes, alignment, tuning,charging systems, batteries, or interior components as no evaluation is made of these components or systems at pickup or delivery of the vehicle."
  

  We strive to be transparent about our terms and procedures, and all customers agree to these conditions prior to transport. The documentation from this shipment does not indicate that any new damage occurred during transport, and the type of damage described falls outside of our coverage.
  

  Best regards,
  RoadRunner Auto Transport 

  Customer Answer

  Date: 03/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  My son reached out to your company on several occasions to submit a follow up insurance claim as he purchased the additional transport insurance. His inquiries were not met satisfactory with responses. If he purchased insurance, he should have the ability to make a claim.
  

  Also, regarding your statement about the suspension. when the driver picked up the car he was able to drive it onto the transport vehicle. However, when it was delivered, that was not the case. Clearly something happened during the transport. When the car was delivered, my son had no way of knowing the suspension had been damaged. Currently, in his driveway, there remains evidence of the fluid leak from the suspension. So again this damage happened during transport.
  

  Also, based on your policy, which I did not sign and would not have signed, your  company covers nothing. You are basically ripping consumers off. You accept no responsibility for damages caused by your transport company contractors whatsoever. I think this is a strong case of buyer beware and consumers should know about this.

  Neither my son or myself have ever used a transport company to move a vehicle. So there are things that we would not have been aware of. And your company did not take any steps to ensure that we understood that you accept no liability for damages that you may cause. And your response clearing blames the consumer and accepts no responsibility again. Whatever happened to customer service?

  ***** ******
  
  
  
  
   
  

• Initial Complaint

  Date:02/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scheduled car transport with Roadrunner Auto to pick up my car 2/14 to ship from ************* ******** to ****** ******** and the total was $1,289.00. Car was not picked up until 2/15 which is the last time I saw it. ******* was the third party carrier. Per Roadrunner website, online tracking is available to you 24 hours a day. On 2/16 I reached out to the driver for an update on the *** as I had done last time I had shipped my car with this company and told that the truck broke down in ************ and would get an update the next day. Roadrunner had not given any update on the car and when asked about the 24 hr a day tracking, I was told that it is not a live tracking number and they will try and give me an update soon. On 2/17, I called again with no update or the whereabouts of my car. On 2/19 I finally got an email about car delivered 2/21 but still no one had told me where my car had been or who the driver was that would be delivering my car or if it was the same driver. On 2/20 I messaged the driver with no response. On 2/21 am, received an email stating my car would be delivered 2/21 and messaged driver with no response. Around noon on 2/21 called and spoke with a roadrunner staff that confirmed my car was going to be delivered that day and the driver had until 9 pm. 9:30 pm hits and I call the driver. I get a message back saying the driver had quit ******* due to unsafe working conditions and still no update on the whereabouts of my car. On 2/22 I call at 8:15 am called **** to ask for the location of my car and was told I have no clue the whereabouts of your car, it could be at a rail yard in ************ for all I know. 2/22 got a text from random number saying car would be delivered 2/24 but no proof of car or the location of the truck and roadrunner still had no clue of the location or ETA of the car. As of 2/23, spoke with customer service manager **** with no news of the location and I had to get a rental car and miss two days of work.

  Business Response

  Date: 02/25/2025

  Dear *** ******************* sincerely apologize for the inconvenience you experienced during your vehicle shipment. All pickup and delivery dates are estimated, as carriers can encounter delays and breakdowns, especially during this time of year. We understand how frustrating it was to deal with delays and limited communication about your cars location.
  
  We regret the challenges caused by the breakdown and staffing issues with the assigned carrier, *******. Although delays can occur due to unforeseen circumstances, we understand that more timely updates should have been provided. We appreciate your patience as we navigated these unexpected challenges.
  

  Your vehicle is currently located in ************ and is scheduled to leave today,with an estimated delivery date of Friday, 2/28. We are closely monitoring the situation to ensure there are no further delays, and we will continue to keep you informed until your vehicle is safely delivered.
  

  We recognize the inconvenience this has caused, including the need for a rental car and missed workdays. To acknowledge this, the carrier provided a $200 discount, which we have already processed for you.
  

  We value your feedback and are committed to improving our communication and services. Once again, we sincerely apologize for the inconvenience this has caused.
  
  Best regards,
  RoadRunner Auto Transport