Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Twin River Commons has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforTwin River Commons

    Apartments

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    45 Washington St, Binghamton, NY 13901-3701
    BBB File Opened:
    8/9/2019
    Business Management
    • Office Manager
    • Dalton, Complaint Contact
    • Customer Service, Complaint Handler
    Contact Information

    Customer Contact

    • Dalton, Complaint Contact
    • Customer Service, Complaint Handler
    Additional Contact Information

    Fax Numbers

    • (607) 348-1435
      Primary Fax

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/10/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    1. I relet my apartment to someone, and I had left some things behind for her to use. The management never gave any notice that I had to clear out the room so I didn’t see any issue with this. When the relet moved in, she walked into an empty room. Management admitted to disposing my belongings, and promised reimbursement for the lost items (on 8/18/21). I never received any notice before/after my belongings were thrown away, and I never received the reimbursement. I sent my first email regarding this issue on August 12, 2021, and this issue still has not been resolved. I have called/emailed them numerous times since then, to no avail. 2. They deposited $200 into my bank account (9/17/21), and then withdrew it 5 days later (9/22/21) with no notice. We asked what this money was for and no one gave us an answer. My bank charged a $12 fee and I'd like this back too. 3. The security deposit was never returned to us. Apparently my lease ended when the relet moved in, meaning the security deposit should have been returned months ago. 4. The management has been negligent and unprofessional and has only continued to ignore my attempts to resolve the issue. They completely stopped responding after August 18. I asked my relet to try to talk to them and she was always met with an "I'll get back to you." There was very little I could do from Sept-Dec in that I was in a different country with a 13 hour time difference. I have spoken to the manager a few times since I've returned. The manager is constantly giving excuses as to why he can’t take action on said problems, yet was quick to put up my apartment as a Facebook marketplace listing when i told him that I wouldn’t resign unless they fix the issue by Wednesday. I took pictures and a video scanning the whole apartment right before I moved out (for security purposes). All of the items that were disposed of are shown in these pictures/videos. I compiled some images, circled the items in red, and attached them below.
    Read More

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB of Upstate New York

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.