We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electric Companies

New York State Electric & Gas Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Companies.

This business has 1 alert

Complaints

This profile includes complaints for New York State Electric & Gas Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

New York State Electric & Gas Corp. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 473 total complaints in the last 3 years.
    • 194 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/15/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 19 2025 I paid my NYSEG bill $219.36 and then I have not received my April bill so I contacted NYSEG. They stated that I didn't pay for the March bill and I looked at my bank statement and it says the payment was sent and payed for. They told me that I still owed the March payment. Then said that I need to send them my bank statement. I have had many problems with them in the past with billing issues.

      Customer Answer

      Date: 04/21/2025

      I am responding back to let you know that the issue was resolved.

      Thank you,
      **** ******* 

    • Initial Complaint

      Date:04/09/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently moved and agreed to set up a payment plan. The first agent ever sent me the plan, and the second agent had me pay $50 down and said I'd receive a document to agree to two more payments of $140, totaling $310.00. I never received my plan paperwork after making multiple attempts to set this up. Can someone please contact me to resolve this?

    • Initial Complaint

      Date:04/08/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Overcharging electric bill. Tripled for use and house is unoccupied with heat only on in basement at 50. It would be impossible for this bill to be correct and I’m sure March is also insane.

    • Initial Complaint

      Date:04/08/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Outrageous bills that are unaffordable. A MONOPOLY! there is no other option, nyseg is the only company in my area. Other supplies still need to use nyseg to have power. This is illegal. My bill was 787 dollars for a 1280 sq ft home. I was not even home the full month of the charges. The meters are wrong or the charges are wrong. They offer no resolution other than "call charities and beg for help" or switch it into someone else's name to rack up debt.

    • Initial Complaint

      Date:04/08/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business’s bills have skyrocketed with no correlation. I have lived in my home for ten years and am currently undertaking renovations on said home. Insulation is new; foundation is new; we operate exactly one air fryer and one washing machine in the home at the moment. This is also not the coldest winter I have lived in my home. However, bills have increased from 200/month to 800/month a month without justifiable explanation. It is not just my home, and not just me not receiving explanations. We cannot change energy providers as NYSEG is the only option. Customers like me need a third party to help us. Please be in touch if I can provide any additional information.

    • Initial Complaint

      Date:04/03/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The nyseg company had charged us for an address we did not live at for several years and corrected it just to add a similar amount for "previous charges" I've lived at this address for a year and a half and my meter has only been read once. The amount there charging based on an estimate is outrageous. They are trying to turn my electric off now because they estimated my bill doubled to almost 800 dollars for one month of service without a reading. I could not pay this large amount now they are requiring a down payment of almost 1500 dollars not to turn my electric off. I just need a payment plan or something set up with a reasonable down payment and the company is unwilling to reason with my request

    • Initial Complaint

      Date:04/02/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never signed up for budget billing or agreed to such. Also when my bill is estimated there charging me a lower rate then when it's an actual read they increase the charges by half. With no change to my usage. The weather got warmer as well, and they double the cost for my actual meter reading.

    • Initial Complaint

      Date:04/01/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NYSEG billing has doubled. I was charged over $150.00 for almost no usage while the property is being renovated. No HVAC is hooked up, no appliances are plugged in, two lights used occasionally during the day - the only thing that would be plugged in are rechargeable batteries for contractors. My primary residence bill with NYSEG has also more than doubled, after 12 years of usage and billing consistent - I will be submitting a complaint on that account also. I have heard numerous complaints the same as mine.

    • Initial Complaint

      Date:04/01/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I changed the automated account with drawl information on the website for my account. I updated a bank account number and removed the old one. In February they tried to withdraw from the old account information. I confirmed several times that the new information was updated. Yet they still drew from an old account that was closed. Since they tried to draw money from a closed account it didn’t not process and was cancelled. Thus the account being past due and charging for a past or over due fee of 20 dollars. NYSEG admitted to the mistake and refused to refund the 20 dollars. I requested to talk to a supervisor several time but the person on the phone refused to connect me and delayed my time until they went home. I was on the phone for an hour or more with them to resolve this with no success other than they refused to. The handling of this situation is just rude and immature because i asked the agent on the phone if she ever contacted a supervisor and she acknowledged that she didn’t until it was 4 pm when they all leave for the day. She did put me into a call back for one. But no one has reached out since the conversation.

    • Initial Complaint

      Date:04/01/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hadn't received a bill for a few months. I called to ask when I was going to get a bill. Theu sent someone to the house. I called again and still no bill. Called a third time and then they sent me a bill. The latency of the bill was due to an error on their side. I have now received 4 bills all in the same day with different amounts. I am seeking them to cover half of the bill for their mistake, that I brought to their attention. Since I have no proof that these amounts were generated from my house since their new smart meter wasn't working or wasn't being read properly.

    New York State Electric & Gas Corp. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.