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          Business Profile

          Animal Food Manufacturer

          Reptile Deli

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Animal Food Manufacturer.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            05/17/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            4/27/ 2024. I placed an order with Reptile deli. It took him some time but they finally got my shipment out when I received it. They all came dead. I sent them a video and their allotted time as specified in their policy agreement they didnt respond a few days later, they replied with sending me a new order. I got that second order they all came dead again I sent them in video. They did not reply. Im asking for my money back they refusing.

          • Initial Complaint

            03/27/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            I have a couple of charges for products I never received. I reached out via email and got a response of apologies and a promise of refund. I have yet to see the refund and my last few correspondences have gone unanswered. This has been on going a few weeks now.

            Business response

            03/27/2023

            We completely do apologize for the delayed response. We have gone ahead refund **************** fro the 2 orders that he did not receive. I did reach out to him today Monday March 27th regarding this.

            Customer response

            03/30/2023

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

            I have received an email stating I would receive my refund, however have yet to see anything reflect on my bank statement.



            *************************




             

            Business response

            04/19/2023

            This is the information we have that is linked to his account. Im not sure what else can be done since it is showed refunded on our end.

            Customer response

            04/19/2023

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

            [Your Answer Here]

             I received the emails stating the refunds were processed. Again I don't know what account you tried to send it to but it isn't mine, the same account I've been using with this company for over the past year.

             

             

             

            In order for the BBB to appropriately process your response, you MUST answer the question above.


            Sincerely,

            ****** ******




             

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D+

          This business is not BBB Accredited

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          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1585 Smithtown Avenue Unit F

          Bohemia, NY 11716-2406

          Visit Website
          (631) 220-0100

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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