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ComplaintsforGuardian Veterinary Specialists, LLC
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Complaint Details
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Initial Complaint
10/13/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Took my baby in as my vet was already closed she just got spayed 1130/12 that day by 8pm she was gushing with blood everywhere. Everything was great. I walked in. They took her right out of my arms as she was gushing out blood and then here comes the nightmares of every mother babies. We think shes bleeding internally we think shes starting to clot. We cant tell where shes bleeding from. We could put her in ICU overnight but if her numbers go down, were gonna have to do emergency surgery. Sounds all good and ***** until they hit you with that $8800 deposit just for them to stay not even knowing they are doing the surgery. When I denied all care that I wanted my baby back it went from 8800-11000 to ******. They did not give her the treatment that they told me they were giving her. They refused to send me her discharge papers and a radiology report. They never found out where she was bleeding from so that shows that they did not do an abdominal ultrasound. They did not give her any pain medicine, but they did proceeded to put staples in her stomach completely awake.Customer response
11/07/2023
Better Business Bureau:
At this time, I have not been contacted by Guardian Veterinary Specialists, LLC regarding complaint ID ********.
Sincerely,
*****************************Initial Complaint
09/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I brought my dog to Guardian 5/7/23 because she was ill *************** treated her and did some test.She prescribe medication for her and took her home by Monday morning she was vomiting.I call ******** on monday at 630 am nobody could help and was told the DR would call me back.They replied to me 8PM that day. My vet suggested to take her to another animal hospital so i took her to Newtown where than run more test and was diagnosed with PLE she was put on a special diet.Try to contact Guardian with my concerns there's nobody to speak to they keep on saying someone will get back to you.Business response
09/28/2023
Here is our response to *** **********'s complaint:
****'s bloodwork was normal at GVE with the exception of a slightly elevated kidney value. As time progressed (one week), according to ACE's records which we have obtained, the bloodwork started to show additional abnormalities, some of which were exceptionally high and concerning. For ****'s sake, we are happy that *** ********** sought additional care and diagnostics at ACE to determine ****'s underlying issues as they worsened. However, there would be no way for us to know that the blood values would change so significantly - thus it would have been impossible for us to have made a diagnosis of PLE.
As for the complaint that a doctor did not call *** ********** back when **** was having episodes of vomiting, he did state that you received a call back that evening. In the interim, *** ********** could have brought **** back in for further evaluation (free of ER fee). In addition, *** ********** was contacted on 5/8 (the day after his visit to GVS) and 5/10 to follow up and see how **** was doing. Both times a message was left and the calls were never returned.
In light of this, we will not be refunding *** ********** the cost of his visit at GVS.
**** ****** *** ******** ** ******* ******** ** ********* ******** ******** ********** *********** * ************ ******* ********* ** ***** ***** ******** *** *********** ********* ** **** ************* **** *** ****** *** ******* *********** **** ** ********** ****** ************* ** ** ******** ****** *** *** ** *** ********* *** ****** ********** ** ******* *** ** *** *** *** *** ********** *** *** ****** ******** **** *** *********** ******** ************ ** ****** ****** ** ******** ** *** ******** ** **** *********** ** ******** ********** *** *** ** ********* ** *** **** ******** **** ************* ** ****** ****** ****** ** ************ **** ***** *** **** ******* *** ******* *** ******* *** *** **** **** ************* **********Initial Complaint
08/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Today 7/28 aprox 11pm , went to vet with 6 years old dog pregnant *** 60 days. Not sure if she needed assistance for birth of puppies, I was told puppy maybe stuck in canal and would need a c section possibly. Then was told it would cost $10,000 with $8000 deposit. When the average cost in ******** is $500-4000. And if I didnt come up with $8000 non negotiable. They would let my dog die. I scrambled for over and hour trying to locate payment on deposit. They would not touch her. Through my tears I struggled. Im lost for words. I hope she survives. Shame on this veterinary business. On top of suffering to charge 2 1/2 times the average top cost of this procedure,I hope my family pet survives today.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
6 total complaints in the last 3 years.
3 complaints closed in the last 12 months.