Business Profile

Protective Covers

Seal Skin Covers

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Protective Covers.

Complaints

This profile includes complaints for Seal Skin Covers's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

253 total complaints in the last 3 years.
135 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/15/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been calling them for days on a return label. They are dropping calls and not answering.. When they did answer they wouldnt wait a hour and the label never comes. This is frustrating and childish on behalf of their business. You only have 39 days and I have been calling them for weeks now.
Customer Answer
Date: 07/13/2022
Better Business Bureau:

At this time, my complaint, ID ******** regarding Seal Skin Covers has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

*******************************
Initial Complaint
Date:06/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a boat cover that is still under warranty. I contacted seal skin and was told that I would receive a replacement under warranty and I did not have to return the original. I then received an email contradictory to the phone call saying I had to return the original cover. Fortunately I recorded the conversation with the rep. I live in a one party state and can record phone calls . I contacted Seal Skin and tried to rectify the situation and was told that if I didn't return the original I would not get the replacement. I informed them I had audio of first phone call . I was rudely told to send it . So I did ,two copies and no response. I attempted to contact Seal Skin again and had a rep keep asking me for my order # over and over again claiming that it didn't match their format . It matched because I have a copy of text message with Seal skin that shows my order number .So I was being played.My cover in under warranty and they by law are obligated to make good on replacement. They are attempting to ignore it until August 2022 when the 5 year warranty is over. Again they need to stand by what their rep said , replacement and I don't have to return original.I have the audio tape saved and it is available
Business Response
Date: 06/07/2023
Hey,
Hate to see a customer unhappy. Please contact our customer service department and ask for ******* and we'll do our best to help get this resolved asap. We're the fastest growing cover brand in ******* and it hasn't been easy keeping up with that growth. The good news is we've completely revamped our customer service teams and tripled our customer service agents. We're really looking forward to helping you.

You can also reply here and I'll make sure I get this resolved for you.
Initial Complaint
Date:06/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a boat cover for my son on October 10, 2021. The cover began leaking in 6 months when the warranty is for 10 years. I filed a warranty claim on 4/12/2022. On 4/14/2022 they replied and stated my warranty claim was approved and they provided a link to pay $35 for a processing fee which I paid. They sent a mailing label and want the old cover back to inspect while my boat is uncovered in the elements, I would like a refund for the cover and $35 processing fee. This product is poor quality and they make it difficult to use the warranty, I will return the old cover upon refund.
Business Response
Date: 06/07/2023
Hey,
Hate to see a customer unhappy. Please contact our customer service department and ask for ******* and we'll do our best to help get this resolved asap. We're the fastest growing cover brand in ******* and it hasn't been easy keeping up with that growth. The good news is we've completely revamped our customer service teams and tripled our customer service agents. We're really looking forward to helping you.

You can also reply here and I'll make sure I get this resolved for you.
Initial Complaint
Date:06/06/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a boat cover for my Tracker 16 ft panfish special boat on or about 5/19/22. Order # *********** for $169.00 Upon arrival I tried it on my boat only to find out it was much too wide and longer than necessary for a boat cover to fit my boat. I called the company back May 26, and explained the situation, they promptly emailed me a response, "your exchange has been approved for a better fit" and they said they would email me a pre paid return shipping label, which I have not received and after several phone calls to tell them so, they just keep telling me it will be in my email in 20 minutes. It has not shown up, (not in trash or junk either) and after doing some complaint research on this company it seems they are famous for shipping out wrong size covers for the 20% restock charge. I am tired of dealing with them and told them to send me a return tag and they can have it back and I'll eat the restock fee. Still no return pick up. I have a feeling they are putting me off for 30 days, because all sales are final after that.
Customer Answer
Date: 07/02/2022
Better Business Bureau:

At this time, I have not been contacted by Seal Skin Covers regarding complaint ID ********.

Sincerely,

*******************
Business Response
Date: 06/07/2023
Hey,
Hate to see a customer unhappy. Please contact our customer service department and ask for ******* and we'll do our best to help get this resolved asap. We're the fastest growing cover brand in America and it hasn't been easy keeping up with that growth. The good new is we've completely revamped our customer service teams and tripled our customer service agents. We're really looking forward to helping you.

You can also reply here and I'll make sure I get this resolved for you.
Customer Answer
Date: 06/16/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:ur Answer Here]
I have called them twice asking to speak to ******* in customer service, (the person that wanted to resolve my issue) They said they would email me a return pick up for the wrong size boat cover, thats the same response I received after initial purchase. Still no return response.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely, *******************

*******************

Business Response
Date: 06/16/2023
Hello ****,

It was nice talking to you on the phone. Just wanted to confirm what we talked about, we're shipping you a brand new cover free of charge. It will be 1 size smaller then your last cover. Its actually our smallest cover so hoping you love it.

Its been upgraded to be stronger, more waterproof and now also comes with a built in pull cord as well as the trailering straps.

You should get the new tracking number by early next week and the new cover should arrive by late next week.

Thank you and have a great weekend.
Initial Complaint
Date:06/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an all weather cover from this company in November 2021 for my **** Lexus ES 300, the cover came with a single cable that runs under the vehicle. The cable and elastic around the edge of the cover are supposed to keep is secured to the car. That is not the case. The cover is a faulty product and will not stay on the vehicle when it is windy. I contacted the customer service line and all they would do is send me the exact same cover since it is under warranty. A new cover that does not work does not resolve my issue. I would like a full refund so I can purchase a new cover from a different company that works.
Business Response
Date: 06/07/2023
Hey,
Hate to see a customer unhappy. Please contact our customer service department and ask for ******* and we'll do our best to help get this resolved asap. We're the fastest growing cover brand in ******* and it hasn't been easy keeping up with that growth. The good news is we've completely revamped our customer service teams and tripled our customer service agents. We're really looking forward to helping you.

You can also reply here and I'll make sure I get this resolved for you.
Initial Complaint
Date:05/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 9, 2022 A cover for a boat was purchased, all my personal information was provided at the time of purchase, apparently it was delivered by *** with a wrong information, for that reason, according to *** could not contact me and product has to be re-ship to seller.Seller wants me to pay the shipping again when is not my mistake to provide false information on the shipment order.They gave me no other options then Pay the shipment again or 20% restock the cover .I insist to seller, if this is my mistake I will pay it, but I am not willing to pay for someone else mistake.In conclusion, they have not reimburse me the money back.On May 26, 2022 call back twice and both call got cut off, nobody pick the phone up and not able to leave Voicemail.I need someone to take action as they have to response for their mistakes and not to blame customer for theirs mistakes.On top of that this is US$ currency if this money come back to ******, I am going to losing exchange currency.LIKE I MENTION, IF THIS IS MY MISTAKE I WILL FACE IT BUT IT IS NOT.I want they refund even the shipment payed by me as it is not my FAULT and extra lost that this may occur to my $$ exchange.
Business Response
Date: 06/07/2023
Hey,
Hate to see a customer unhappy. Please contact our customer service department and ask for ******* and we'll do our best to help get this resolved asap. We're the fastest growing cover brand in America and it hasn't been easy keeping up with that growth. The good new is we've completely revamped our customer service teams and tripled our customer service agents. We're really looking forward to helping you.

You can also reply here and I'll make sure I get this resolved for you.
Initial Complaint
Date:05/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March 25/22 I purchased a motorcycle cover from Seal Skin Covers for $161.56 CAD. Order #***********. Cover arrived and was opened April 5/22. While putting it on, a tear was noticed in the cover (which was utterly falsely advertised quality wise), I reached out to their help desk and advised them I just wanted a replacement, they basically said no because its my fault (on april7), I responded advising it was no fault of mine, the tear was notice while putting it on (there previously) I then requested my claim be escalated and advised them of their own claims on their website thats states states 10 Year Warranty (covers rips, tears, waterproof and breathability) with no mention of certain conditions needing to be met. Their next email (April 11th) said they were confused and asked for pictures which I attached, I sent a total of 6 pictures, 2 of the ripped cover and 4 of different claims/guarantees they make on their site in regards to their products, as well as return policys (all of which are false advertising). On may 12th (a month later) I emailed them again requesting an update to my claim as they are clearly ignoring me and I did mention it was disheartening as their website states I will receive a reply in 48 business hours. I asked if I would be getting a replacement cover or if I would need to contact and the Better Business Bureau. I have not heard from them since April 11th. $162 may not seem like much, but it a lot of money to waste on a product that is falsely advertised and came with multiple falsely advertised warrantys and claims to have the best return policy in the industry. At this point, I would just rather have my money back, but I will be satisfied with a new product and the company to remove their false advertising and false star ratings. Thank you :)
Business Response
Date: 06/07/2023
Hey,
Hate to see a customer unhappy. Please contact our customer service department and ask for ******* and we'll do our best to help get this resolved asap. We're the fastest growing cover brand in America and it hasn't been easy keeping up with that growth. The good new is we've completely revamped our customer service teams and tripled our customer service agents. We're really looking forward to helping you.

You can also reply here and I'll make sure I get this resolved for you.
Initial Complaint
Date:05/19/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered and paid for boat top; they confirmed sale (ORDER #*********** April 11, 2022). Item was shipped via *** but delayed/stopped in ********** ******* because package failed inspection (I actually paid duty and customs fee). Item was returned to vendor by ***; vendor rebilled me for RESHIPMENT (which I paid - I also claimed drawback on original duty - 2nd **** for duty paid to *** by me). Item delivered to me May 9, 2022) Item was far too small to fit; pictures provided to Seal Skins. **************** was contacted for exchange or refund May 11, 2022; they have refused exchange or refund, saying 1st top (returned by *** and never delivered) was an exchange?. impossible since it was never received but returned to them directly by their own shipper before it even crossed the border.
Business Response
Date: 06/07/2023
Hey,
Hate to see a customer unhappy. Please contact our customer service department and ask for ******* and we'll do our best to help get this resolved asap. We're the fastest growing cover brand in America and it hasn't been easy keeping up with that growth. The good new is we've completely revamped our customer service teams and tripled our customer service agents. We're really looking forward to helping you.

You can also reply here and I'll make sure I get this resolved for you.
Customer Answer
Date: 06/12/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

It can only be resolved by a full refund or timely replacement with a new boat cover (which actually fits my boat). The pics originally supplied by me are still posted on your site.
I will attempt to call "*******" as the vendor suggests...though contact has been attempted many times already by me more than a year ago; they originally implied that they had already supplied a replacement (which was not true). Their first shipped cover was returned by the shipper at the border over packaging issues - it was never received by me. Their 2nd shipment (actually received by me) was the cover which did not fit.
The cover which they supplied is still in its original shipping box.
You of course realize there is an entire web site for registered dissatisfied customer complaints.
I will notify you when / if the company makes good on this sale.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************

Business Response
Date: 06/14/2023
Hello, just wanted to follow up on this case. Looks like we let you down and thats never a good feeling, we're issuing you a full refund on your boat cover.

Your boat cover refund should show back on your card in 3-5 days (just banks talking to banks at this point).

Nothing is more important than our customer service.

Thank you for your patience.
Customer Answer
Date: 06/18/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********************

The vendor has refunded much of the original cost of the item by credit to my credit card used for the purchase transaction.
Initial Complaint
Date:05/17/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/8/22 I purchased a cover for my boat from Seal Skin Covers (this is the link they sent me for the cover -- *********************************************************************************************************************************************-(31ft-total) . Order #***********. It arrived on 03/15/22 and I found that it did not fit my boat, it appeared to be a cover for a boat with no radar arch (not removeable). After 4 phone calls, they finally sent me a return label on 03/25/22 and I send the cover back. on 5/4/22 Seal Skin Covers finally responded to my calls and sent me a tracking number for the replacement cover ******************* - it was never actually sent. After more phone calls they sent another tracking number ****************** again never sent. Their helpdesk is worthless and say whatever they have to to get off the phone - supposedly I will get an email in next few days with a tracking number.
Business Response
Date: 06/07/2023
Hey,
Hate to see a customer unhappy. Please contact our customer service department and ask for ******* and we'll do our best to help get this resolved asap. We're the fastest growing cover brand in America and it hasn't been easy keeping up with that growth. The good new is we've completely revamped our customer service teams and tripled our customer service agents. We're really looking forward to helping you.

You can also reply here and I'll make sure I get this resolved for you.
Customer Answer
Date: 06/13/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

It has been over a year and I have yet to receive a cover that fits my boat - **** Bayliner Ciera Sunbridge with arch and swimstep. I have also never received a refund.
The business claims they are the fastest growing and that they hate to see unsatisfied customers does little to cure the problem they created with their complete lack of customer service, and honesty for that matter.
Refunding the money they stole from me would be a good step in the right direction.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Customer Answer
Date: 06/20/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have not received the refund as promised. I purchased this through paypal so a refund would be processed within seconds. Just another tactic: to run out the 6 days and close the case

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Business Response
Date: 06/20/2023
It was nice talking to you on the phone. As mentioned PayPal is not processing the refund because its been over a year. We'll go ahead and mail you out a refund check for the full amount. I'll also confirm this via email.

The check is being mailed out from ******** using ***** It should be maybe 3 days or so. If you dont get the check within a week please let us know. Call us and ask for ***************
Thank you for your patience.
Initial Complaint
Date:05/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In November 2021, I purchased a replacement boat cover from Seal Skin with the help of a phone representative. Total cost $238.59.. This was a replacement for a prior Seal Skin boat cover, and I wanted to be sure it was the identical model, (i.e. I am a returning customer). The new cover was delivered in December 2021, and my boat was already in winter storage, so the new cover remained in the box waiting for Spring. When my boat was launched in April, I unpacked the new cover and discovered that it was not the same size as the prior Seal Skin cover, (way too large). I contacted Customer Support who informed me that the 30 day return policy had expired, and there was no escalation path. I then asked for a warranty replacement with the correct size, and they said this is also not possible. I even offered to return the cover to their shipping warehouse to save any shipping charges. All I want is to either exchange this cover for the correct model/size, or be allowed to exercise my warranty replacement option for the correct size.
Customer Answer
Date: 06/16/2022
Better Business Bureau:

At this time, I have not been contacted by Seal Skin Covers regarding complaint ID ********.

Sincerely,

*********************
Business Response
Date: 06/07/2023
Hey,
Hate to see a customer unhappy. Please contact our customer service department and ask for ******* and we'll do our best to help get this resolved asap. We're the fastest growing cover brand in ******* and it hasn't been easy keeping up with that growth. The good new is we've completely revamped our customer service teams and tripled our customer service agents. We're really looking forward to helping you.

You can also reply here and I'll make sure I get this resolved for you.
Customer Answer
Date: 06/12/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
Non-fitting boat cover was never replaced. Seal Skin refused to address the issue, even tho product was unused. This complaint is well over a year old and remains unresolved. Please review all prior notes before responding back to me so not to waste additional time.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************

Business Response
Date: 06/14/2023
Hello *****, just wanted to follow up on our phone conversation. As discussed, we apologize for letting you down and we're shipping you a new boat cover free of charge. Nothing is more important than our customers satisfaction and hope you love your new cover. Please check your email tomorrow for the new tracking number.

Thank You

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Seal Skin Covers is NOT a BBB Accredited Business.