Business ProfileforBridgeland Auto Brokers

Around 9/30/2023, I had purchased a 2015 **** ******** from this business. There had been a number of issues with the purchase of the vehicle, after I had signed the paperwork the car was not in good order, (I was told that they don't service their vehicles until they are sold), they were not intending to fix the vehicle for a month or more, the title paperwork was misfiled twice, and I initially agreed to a 8.59% interest rate, and then 1-2 months later, suddenly "my bank hadn't responded to the auto loan", and my options were a convenient 12.59% interest rate or to give back the car. On 1/04/24, the car had an exhaust leak that was quite loud. At the time, I had brought it back to be repaired, which took the business 2-3 weeks to acquire the correct part, and then an additional couple of weeks for them to have the time to schedule the vehicle for repair. At the time on the pickup of the car, the service manager Bobbi B**** had waved me off when I had offered to pay my warranty service deductible as agreed, and had handed me back my keys and told me that it was fine. I had asked if "she was sure that I didn't have to pay?", and I was told to go and have a good day. At the time I understood this as a verbal agreement that this instance of service was free, I had presumed due to the hassle involved. I was given no receipt. Now, on 6/18/2024 Kelly W****** from Bridgeland reached out to me over text, claiming that I have an "outstanding service bill in the amount of 1234.97" for a repair service dated 2/01/2024, and that my warranty does not cover it. They attempted to call this verbal agreement "mis communication", but backed down and told me "not to worry about it at this time" when I told them to get a lawyer and that we could do this legally. I regret my purchase and have been incredibly dissatisfied with this business. If someone asked me whether to buy a car from this business or whether to interact with them in any capacity I would greatly advise against it.