Complaints

This profile includes complaints for SeniorCare Emergency Medical Services Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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SeniorCare Emergency Medical Services Inc. has 2 locations, listed below.

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  SeniorCare Emergency Medical Services Inc.

  700 Havemeyer Avenue Bronx, NY 10473-1102

• 

  SeniorCare Emergency Medical Services Inc.

  562 Wortman Avenue Brooklyn, NY 11208

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I was being admitted on 9/26 there was a waiting time for beds and the doctors that were trying to admit me advised they could transfer me to another hospital at no charge to me or wait a few hours for an available bed. Since there was no cost I said I could transfer to another hospital .The doctors at the hospital arranged the transportation and whilst I was still a patient I noticed the charge on my insurance and advised the billing department at the time and they advised they would contact the service to resolve it. This obviously didnt happen.To reiterate, I would never have transferred if there was any additional charge to me, and no person with any sanity would pay over $1200 for a service that was not required. To put into context I had already waited over 15 hours in ER so additional time was not a concern Although this information was provided to SeniorCare emergency medical services they refuse to discuss with the hospital in question. The lack of customer service or ownership of fault is clearly amazing. I suspect that there is an agreement between transportation and hospitals that is overcharging for services that are not needed and this should be looked into

  Business Response

  Date: 04/17/2024

  Hello,

  We are sympathetic to ****************** and we understand his frustration. However, we are a third party transportation company that was requested by the hospital to provide transportation on 9/26/2023 for this member. We billed the members insurance, their insurance assessed a $150.00 copay. We are legally required to forward the copay to the member. 

  We hope this satisfactorily addresses your concerns. Please do not hesitate to reach out for further assistance.

  Thank you,

   

   

• Initial Complaint

  Date:01/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The SeniorCare EMS provided transport me to ER at ****************** My wife received a letter from debt collector. we called SeniorCare EMS' billing department and a lady on the phone confirmed that the car insurance company paid for the bill. We emphasized she needed to take us out of debt collector. However, we're harassed by letters of debt collector. We called the billing department again many times but the nobody answered calls. We left message and nobody called back or clear the issue. We are impacted our credit and harassed for what we didn't own. We have been harassed for this issue for a year to today.

  Business Response

  Date: 01/18/2023

  Hello, 

   

  Sorry to learn of your frustrating experience. 

   

  Unfortunately, the liability carrier did not pay the bill--and that is why the claim went to collections. 

   

  Kindly reach out with any further questions. ************

   

  Customer Answer

  Date: 01/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The bill was paid by other insurance on 02/12/2021 and the balance of the bill was 0. The matter is that we have still received the letter from debt collector for a zero balance.

  After filing this complaint, I received a receipt of zero balance and a call from the company and informed that the company already informed to take our name from the list and a correction of credit report will be done in few weeks. I am waiting to see all corrections. I want to receive a letter that clear our name from the issue.
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 01/19/2023

  We reviewed your response carefully. You were given erroneous information by the representative that you spoke with. However, we will honor our previous commitments. Please allow due time for processing.