ComplaintsforJoancee Jewelry
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/17/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a ring for them for my grandmother, she changed her mind. I went in to cancel the order and there was absolutely no way to do so. I searched their website high and low. I also tried contacting them via email multiple times, and through their ******** link as well. I want my money back, This is not a trusted website on my end anymore.Initial Complaint
11/07/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I paid for 3 day, expedited shipping, yet this still has not shipped. Also, I have emailed them 2 times, advising them that the order does not show my apartment number.Business response
11/24/2023
Hi, thanks for your purchase. After checking, your order is on its way to you. ******************************************************** Please check the tracking information.
Hope your order will arrive soon. Please kindly continue to work with our customer support staff ****** if there is any further question, she will do every means we could to help. Thanks in advance.
Customer response
11/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
10/03/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
So I can't find my order number every time I click the web page the link is saying that I don't have any order so now I'm mad and I want my money backBusiness response
10/07/2023
Hi, we are truly sorry for any inconvenience that *** have caused. Please kindly note that the Order Confirmation Email is sent to you right after you place the order. Please kindly check it in your email including junk mailbox. We totally understand if you do not want to wait longer. Please kindly continue to work with our customer support staff ****** if there is any further question, she will do every means we could to help. Thanks in advance.Customer response
10/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I would like a refund
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Initial Complaint
09/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Date of transaction: 09/11. Date notified that I did not order two rings and incorrect total charged 09/11 no response. On 09/17 still had not received a response to my initial concern nor a tracking number for shipping so requested cancellation and refund via email as order had not shipped no response. Then again on 09/20 in two emails requested cancellation and refund as order had not shipped no response. Then logged a complaint with paypal. Received a response through paypal that "customer service would contact me soon" on 9/20. I then received an email on 09/21 that said the order had shipped after I requested cancellation and refund. I put the tracking number in the website that said that they had not received the package, but a label had been printed. I again emailed them (they do not respond to chat, nor do they list a phone number) today and demanded they cancel my order and issue a refund and advising them that I would be filing a complaint - No response. Interestingly enough, they list their address on their website as *********, but a label was printed in ***********. I have been trying to get this order cancelled since prior to shipment, they were aware of it, I requested cancellation through paypal as well and they still printed a label after my request to cancel and receive a refund to make me think that it was shipped - it has not, I would like a refund.Business response
09/26/2023
Dear
I feel so sorry for the inconvenience we brought.
We start to prepare since the moment you placed your order to make sure the product our customer received is the best one.
Your rings are in transit.
Here is the tracking number:**********************************
Link:**************************************************************************************************************************************************
We once again express our deepest apologies for this.Customer response
09/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I asked for cancellation before the item shipped Joancee was deceptive in telling me the item had already shipped and then printing a label and telling me the item shipped from *********** when I called the actual post office they did NOT have the item and still do not according to tracking. I want my shipment cancelled and my ****** refunded. See attachments of my request for cancellation and label printing information
[Your Answer Here]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Initial Complaint
09/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered on 09/02/23. Email on 09/14/23 saying it shipped and was provided a tracking #. 6 days later tracking is useless at this point because it says that product hasn't been received. I want to know where my product is or give me a refund. **************** is useless also.Business response
09/26/2023
Hi ***********;,
After checking, the orde ******************was shipped out.. And we sent you an email to offer the tracking number on Sep 17th. The shipping time is 5-9 working days. Could you uplease check your email box first to get the shipping inforamtion? If any questions just email us at ********************************* so that our customer service will help you more.Initial Complaint
08/21/2023
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I purchased two rings on 7/27/23 for a total of ******. We also paid $25 for 3 day shipping. I have received only vague communication since then and a tracking number that does not change. I would like a full refund and to save others from making the same mistake. THANK YOUBusiness response
09/05/2023
Hi ***** ,
After checking, the orde ****************** was shipped out already via ***** And we sent you an email to offer the tracking number on Aug 15th. The the shipping inforamtion shows the parcel was delivered on Aug 25th. If any questions just email us at ********************************* so that our customer service will help you more.Customer response
09/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:The item was ordered on 8/28 and was received 17 business days later. We paid 25 for 3 day shipping. We also paid 30 for engraving that was not done.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************
Initial Complaint
08/17/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
i ordered a ring on July 28th, and i payed $116.56 and $18 extra for faster shipping, it is now AUGUST 17th and still no email, nothing at all, i try to contact them and no answer, i feel like i just got scammed. i would just like a refund at this point before i start a civil orderBusiness response
08/22/2023
Hi, sorry for any inconvenience that *** have caused. Please kindly give us your order No, so we could know whether it is bought from us and help you better(P.S we did not find out the order with your name). Please keep working with our customer support, we will help with every means we could to help. Thanks again for your patience and cooperation.Initial Complaint
08/14/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
The ring is too small, want a refund!Looks so fake, want a refund!NO ONE HAS REACHED BACK TO ME, want a refund!Business response
08/22/2023
Hi *****, sorry for your unhappyexperience. After checking the email, our customer service has agreed to your exchange request. One of our customer representatives will email you to provide you with assistance in this matter. Please kindly check your email box to reply to us. We hope to do more business with you in the near future.Initial Complaint
07/20/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a ring and pay expediting shipping it said I would get it in 3 days when it was shipped I will get a email I have not received an email and I cannot get a hold of anyone with the company I would just like a full refund.Business response
07/26/2023
Hi ****,
Please kindly note that the processing time for your ring is 7-9 business days.Your order is still under the processing period right now. Please do not worry, we are now working very hard to finish the orders, an email with tracking info will be sent to you after it is finished.Customer response
07/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I just want a full refund.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************
Initial Complaint
06/21/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I found the Joancee.com website and fell in love with an amethyst ring, I decided it was for me so I purchased it for $91.67. That was on April 27th 2023 and it is now June 20th ********************************************** a refund. Everything started off normally until, my item was shipped to a distribution center in *******. After noticing my pacakeage had not moved from the location in several days I reached out to the company. They said they would get a hold of the distributor and contact me when notified. I have worked in customer service my whole life and know sometimes things dont always go according to plan, so I gave the business the benefit of doubt that they would rectify the matter in a resonable amout of time and reach back out to me with either information on the situation, a new ring sent out to me via expedited shipping, or a full refund. I have recieved none of these things so have been forced to use the better businesses bureau to reach out and try to resolve this matter. All I want is the item that I have purchased, but will settle for a refund.Customer response
06/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************************
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Customer Complaints Summary
100 total complaints in the last 3 years.
19 complaints closed in the last 12 months.