Business ProfileforFlatRate Moving

We engaged Flatrate Moving to move from *** to ********* in December 2023. We paid over $9000 for the services, and in all our conversations and written agreement we were told the move would take "UP TO 11 weeks." This means we should have received our belongings by February 15. In the lead up to this date we followed up many times with the company to check on the move and timeline, as our AirTag showed that the vessel was not moving. After weeks of follow up, I finally received an email from the company saying the vessel was due to arrive in ********* on March 12 (this is already 1 month late). This timeline kept extending and our furniture didn't come. Finally we were told the shipment was in ********* and estimated delivery date was now not until March 20. By this stage I had already requested a refund compensation. No response. Finally a month later in mid April, we received our furniture. In total it took almost 20 weeks to arrive, DOUBLE the amount of time we paid for. It's one thing for it to be 1 or 2 weeks late, but double the time is not acceptable. On top of the delays and utter lack of customer service, there were many issues with a missing TV, our expensive kitchen buffet being completely ruined and smashed, and our ******** stroller severely moldy with fungus all over it. I have been following up since with no resolution, which is why I am bringing the matter to BBB. They then told us we'd receive a measly $600 refund, which they never provided. We are demanding a significant compensation / refund amount to make up for the double the time it took for our belongings to arrive and the damages. On top of this, the insurance that Flatrate advised us to purchase didn't even cover any of the missing or damaged items. This is so beyond unacceptable, and this company should not be allowed to do business. I have attached relevant correspondence and supporting documents. Please, please help.