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Resources for Businesses

My Home Location

Cheney, KS, USA

My BBB

BBB of Midwest Plains
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Business Profile

Online Retailer

Brothers Distributors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My experience with brothers distributors has been highly disappointing. After waiting for a year and a half for my class A uniform coat, I have been met with distasteful customer service and an appalling refusal to refund my money.When I reached out to inquire about the status of my order, their response was dismissive. They had the audacity to claim that I hadn't been waiting long, citing examples of people who have been waiting for three years. Such a response is both insensitive and unprofessional.Not only did Brothers distributors fail to deliver my order within a reasonable time frame, but their customer service also lacked empathy and understanding. Their unwillingness to take responsibility for their delays and their refusal to issue a refund are clear indicators of their disregard for customer satisfaction.Based on my experience, I strongly advise new recruits to avoid obtaining their class A uniforms from Brothers Distributors. The unreliable delivery and poor customer service make this store an unfavorable choice for such essential items.

    Customer Answer

    Date: 06/29/2024

    Better Business Bureau:

    At this time, I have not been contacted by Brothers Distributors regarding complaint ID ********.

    Sincerely,

    *******************

Brothers Distributors is NOT a BBB Accredited Business.

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